Automox
AutomoxExternal reviews
276 reviews
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Set and forget
What do you like best about the product?
We patch around 200 Linux servers, and we find it really easy to set up a policy to patch our systems on a regular schedule. We also need to cycle services on those Linux servers occasionally, and Automox makes that process really easy. We love the agent for Automox because we don't have to have clients open any firewall rules.
What do you dislike about the product?
Not much! This covers all the basic needs we have for patching!
What problems is the product solving and how is that benefiting you?
manual labor to patch many servers!
Automox was a job saver
What do you like best about the product?
Automox is simple and easy to use and the worklets library is amazing place to find pre-built commands. We were easily able to identify and update 150 Windows 10 machines to the latest build overnight which was a nightmare for us before on our old system.
What do you dislike about the product?
Reporting is great but could be better when using custom worklets. Output isnt always informative unless you write it to be.
What problems is the product solving and how is that benefiting you?
Patching, new software installs, and third party software updates
One of our best relationships
What do you like best about the product?
It was hard making the case of why we wanted to scrap SCCM and move to another platform that was more robust. I brought Automox in for a POV because I liked their roadmap, vision, and openness to work with us on maturing the product.
Immediately it showed value, identifying three products in our portfolio of hundreds that were accounting for 45% of our overall risk profile. They were products it would have taken us bending over backwards and using both SCCM and WSUS, utilizing at least three FTEs over the course of weeks to get that information out of all our systems. Automox provided it within the first scan, and was foundational to my team centralizing all patching across the environment to one person.
We've never looked back since. The Automox team has been truly invested in our success.
Immediately it showed value, identifying three products in our portfolio of hundreds that were accounting for 45% of our overall risk profile. They were products it would have taken us bending over backwards and using both SCCM and WSUS, utilizing at least three FTEs over the course of weeks to get that information out of all our systems. Automox provided it within the first scan, and was foundational to my team centralizing all patching across the environment to one person.
We've never looked back since. The Automox team has been truly invested in our success.
What do you dislike about the product?
My biggest hit against the platform are around reporting and data trending capabilities. The reporting has not kept up with the maturing of the platform and it's functionality. The only other tub I have it the ability to see across the totality of our environment and get numbers to continue to show maturation and ROI.
The have been great about this too, and I've had the opportunity to engage directly with leadership to work toward meaningful reporting.
The have been great about this too, and I've had the opportunity to engage directly with leadership to work toward meaningful reporting.
What problems is the product solving and how is that benefiting you?
Provides us with heterogeneous portfolio support, being able to patch and upgrade all MS products, as well as numerous third-party products. We use it to configure assets, push links to desktops (very big deal when you're a 24x7 organization that requires high uptime, so pulling Mobile Data Terminals out of vehicles just to add a new desktop link because we updated a mission-critical is a game changer.
It has helped us get our arms around configuration slip across the fleet and our automation. I never thought I'd get to the point in my career where my teams are patching weekly with no disruption to the business.
The customer support has been huge in our success, working with my team to develop automations, integrations, and worklets if they can't find them in the community portal.
Prior to Automox I had little visibility into our asset health, which resulted in upgrades never being pushed out, even though the teams thought they were, Automox gave me the story to show leadership we had six FTEs across four teams patching inconsistently and that the process has low efficacy. Now we run the entire patching program, servers, workstations,MDCs, and laptops with one dedicated FTE and the old teams welcomed the new process because they saw it wouldn't blow up their world or take away their authority.
It has helped us get our arms around configuration slip across the fleet and our automation. I never thought I'd get to the point in my career where my teams are patching weekly with no disruption to the business.
The customer support has been huge in our success, working with my team to develop automations, integrations, and worklets if they can't find them in the community portal.
Prior to Automox I had little visibility into our asset health, which resulted in upgrades never being pushed out, even though the teams thought they were, Automox gave me the story to show leadership we had six FTEs across four teams patching inconsistently and that the process has low efficacy. Now we run the entire patching program, servers, workstations,MDCs, and laptops with one dedicated FTE and the old teams welcomed the new process because they saw it wouldn't blow up their world or take away their authority.
Automox is the automated patch management we needed
What do you like best about the product?
It doesn't do things it doesn't need to. They don't package a ton of things in the software I don't want. It's patch management and software distribution. I really do like the software reporting as well.
What do you dislike about the product?
We haven't come across too many downsides other than the constant reboot requests. It's been working well for use overall. It will not show the machine as scanned and ready to accept patches if it's waiting on reboots from the user. Even though we have it set to reboot when needed there are still many times a manual reboot is required.
What problems is the product solving and how is that benefiting you?
I don't have to manage WSUS anymore. That is a very big one plus. It is also able to push software packages over the web without the need for a VPN.
Automox - a simple but very effective tool to use.
What do you like best about the product?
- Automox has a very user-friendly and intuitive interface;
- it is most helpful in automated patching of remote devices in multiple locations;
- it has cross-platform support;
- if there is a task that cannot be implemented through the console or API, then it can be completed using PowerShell or Bash scripts (worklets).
- it is most helpful in automated patching of remote devices in multiple locations;
- it has cross-platform support;
- if there is a task that cannot be implemented through the console or API, then it can be completed using PowerShell or Bash scripts (worklets).
What do you dislike about the product?
- there is no detailed report on ALL actions in the console, both mine and other administrators, and accordingly it is not always clear who made this or that change.
What problems is the product solving and how is that benefiting you?
Automox assists us in managing vulnerabilities centrally and complying with standards by keeping all devices updated. And it allows us to free up time and resources by patching devices automatically instead of manually.
Automox saves time when you use it properly
What do you like best about the product?
It gives you a central place to manage & patch your devices with visibility and detail logs
What do you dislike about the product?
You need to configure the policies very carefully, otherwise, your device might get patched or rebooted at unexpected time slots which causes server/service outage.
What problems is the product solving and how is that benefiting you?
Before using Automox, we do manual patching regularly which costs a lot of time for our DevOps engineers. So by using Automox it really saves our time and money.
Wonderful Tool
What do you like best about the product?
I have been impressed by Automox from the beginning. Once we purchased, there was a slight learning curve. Automox support was great in answering any questions that I had to get started. Once we had it set up, it just works. I log in to the console once in a while to check things out, but other than that there is no input required. It just works!
What do you dislike about the product?
I cannot think of any nagatives. My sytems, both servers and desktops stay up to date with updates.
What problems is the product solving and how is that benefiting you?
Automox eliminates the need to either manually patch our systems, or rely on the Windows service. On top of the Windows updates, it also keeps many other software packages up to date.
Very Useful patching product
What do you like best about the product?
Ability to patch easily - windows, linux and some third-party patches.
What do you dislike about the product?
Unable to patch most of third-party patches.
What problems is the product solving and how is that benefiting you?
Patching effeciently
Patch management made easy
What do you like best about the product?
Ease of onboarding, reporting, ease of use and integration with our vulnerability management application. regular product updates from the automox team
What do you dislike about the product?
As of yet, I am unable to find a downside, the application does exactly what I need it to.
What problems is the product solving and how is that benefiting you?
patch management for multiple applications, not just OS, it is now easy to see patch levels across all devices. Automox also integrates with our vulnerability management solution
Zero to Hero Config Management
What do you like best about the product?
How easy it is to get the solution online. With very little effort I'm patching and running worklets across Windows, Linux and Mac on and off the network.
What do you dislike about the product?
Too many pricing tiers. A lack of audit on what users are doing within the console. No version control or audit on worklet or policy changes.
What problems is the product solving and how is that benefiting you?
Automox solves patching based on a patch release date for a "ringed" deployment strategy. Ability to build worklets with scripts and payloads.
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