Automox
AutomoxReviews from AWS customer
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Great feature set, but some need improvment
What do you like best about the product?
I use this product for remote support and patch management.
What do you dislike about the product?
They recently rolled out an update where the pop up would remain. It has since been fixed but it was troubling to our users. I also have issues with remote control. Sometimes it works, sometimes it takes a loooong time to connect.
What problems is the product solving and how is that benefiting you?
with Automox Patch mangement we don't have to worry about touching each computer or depending on the user to update their computers.
it's a great product
What do you like best about the product?
The automated process we’ve implemented covers both system patching and worklet deployment. This ensures that critical updates are applied consistently across all devices, reducing the need for manual intervention and minimizing the risk of security vulnerabilities. The automation also includes the execution of worklets, allowing us to enforce configurations, apply fixes, or gather data as needed—streamlining overall device management and improving operational efficiency.
What do you dislike about the product?
none so far, but one thing that it can improved which during testing were the notifcation pop-up for major upgrade in Mac,
What problems is the product solving and how is that benefiting you?
Automox is helping us solve the challenge of keeping our endpoints consistently updated and secure across a distributed environment. It simplifies patch management by automating OS and third-party application updates, reducing manual effort and the risk of human error. Additionally, its cloud-based platform allows us to manage and remediate devices remotely, which is especially valuable for supporting a hybrid workforce. With features like worklets, we can also enforce custom configurations and scripts, helping us standardize systems and respond quickly to compliance or security requirements. Overall, Automox enhances our operational efficiency, improves endpoint security, and saves our team significant time.
A Game-Changer for Patch Management and Cybersecurity
What do you like best about the product?
- Ease of use: The interface is intuitive, making it easy to set up policies and deploy patches.
- Hands-off approach: Automate patch management and focus on other critical tasks.
- Speed: Automox quickly deploys patches and updates, minimizing downtime.
- Hands-off approach: Automate patch management and focus on other critical tasks.
- Speed: Automox quickly deploys patches and updates, minimizing downtime.
What do you dislike about the product?
The delay when a list of patches is in the queue is frustrating. When I try to execute a policy on demand, it doesn't run immediately but instead waits in line. This lack of flexibility is problematic. Furthermore, script execution can be partial, leading to file corruption, and sometimes these issues aren't resolved until the next day.
What problems is the product solving and how is that benefiting you?
Automox is helping us streamline patch management and automate IT tasks, saving time and reducing manual effort.
Love the new UI
What do you like best about the product?
We use automox for patch management as well as using it to deploy commands/fixes, it is super helpful when needing to push something to a machine and helps our org stay compliant.
What do you dislike about the product?
in the past, it was the restarts/lack of notice, since the new UI update it has improved
What problems is the product solving and how is that benefiting you?
Computers where users do not update/stay on domain, with automox being a cloud solution, we can push these updates out easier
Good but missing feature sets we need.
What do you like best about the product?
The reporting is great, and the dashboards are awesome! The agent installation is pretty simple too and easy to deploy.
What do you dislike about the product?
Setting up policies, getting the exact data from a report you need. Inconsistent patching from my experience. We also, wish we had better patching insight to specific applications. I know the feature is there but it is very intimidating and time consuming to set up.
What problems is the product solving and how is that benefiting you?
It was allowing us to do hands off patching for both our Servers and Workstations.
Patching sorted all thanks to Automox
What do you like best about the product?
Automox is an automated patching software that delivers patching at scale and at pace by interrogating all end points and determining their vulnerability status.
What do you dislike about the product?
Sometimes updates get applied and machines restart without notice - I would like to have advance notice from Automox all servers that are dues to restart due to Windows or other updates
What problems is the product solving and how is that benefiting you?
Automox ensures all our endpoints 3000+receive critical and important updates in good time and as soon as is operationally possible. Having an automated solution like Automox allows our IT department to focus on other more value-add activity
Bridges the MDM Gap
What do you like best about the product?
I love the platform ubiquity and how well it works to managed any and all updates and software installs. Truly powerful tool.
What do you dislike about the product?
I would love a bit more of a modern and simplified UI, but I understand how difficult that can be with how complex the tool is.
What problems is the product solving and how is that benefiting you?
Installing all Windows and third party software updates.
Easy to deploy and start updating
What do you like best about the product?
It's simple to get up and running fast with pre-built policies.
What do you dislike about the product?
I should be able to patch now anytime I'm reviewing a device.
What problems is the product solving and how is that benefiting you?
We were doing patches on servers manually and allowing users to update their endpoints themselves. Server patching would take hours each month and we found that users were ignoring patches for 3rd party applications. Automox solved these issues.
Great product. Support can be better integrated
What do you like best about the product?
Using Automox to patch a mixed-use Linux environment has significantly streamlined our IT operations. Automox's cloud-native platform allows us to automate patch management across various Linux distributions, ensuring that all systems are up-to-date with the latest security patches and software updates. The intuitive interface and powerful automation capabilities enable us to schedule and deploy patches seamlessly, reducing the risk of vulnerabilities and improving overall system stability. Additionally, Automox provides real-time visibility into the patch status of all devices, allowing us to quickly identify and address any issues. This has not only enhanced our security posture but also freed up valuable time for our IT team to focus on more strategic initiatives.
What do you dislike about the product?
Difficulty in accessing logs directly from the device page. This limitation can hinder efficient troubleshooting and monitoring, as it requires additional steps to locate and review logs. Streamlining this process by making logs more readily accessible would significantly enhance the user experience and improve overall operational efficiency. Despite this inconvenience, Automox remains a valuable tool in our IT arsenal, but addressing this issue would make it even more effective.
What problems is the product solving and how is that benefiting you?
Linux patching after migrating off a Red Hat Satellite server and cross-platform Coverage: It offers comprehensive support for multiple operating systems and third-party applications.
Wonderful tool and amazing flexibility!
What do you like best about the product?
For sure this is an indispensable tool for myself and my team. I personally love the design language it's very intuitive.
What do you dislike about the product?
Some of the automation features could use some minor improvements.
What problems is the product solving and how is that benefiting you?
It meets our requirements and provides and excellent experience to our clients.
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