Layered email defense has reduced phishing incidents and protects daily business communications
What is our primary use case?
Our main use case for Barracuda Email Protection is as a mid-size company running Microsoft 365, and we want one platform to handle phishing, business email compromise, malicious attachments, links, post-delivery cleanup, outbound data protection, and email resilience during an outage. Barracuda Email Protection is built exactly for this kind of layered email security workflow with gateway filtering, also providing our company with API-based inboxing defense, automation remediation, and many excellent features.
A specific example of how we use Barracuda Email Protection in our daily workflow is that we used it to stop most spam and phishing emails that arrived to the CFO. We have many domains working and sending us payments, and we experience phishing and spear-phishing attacks. We have many competitors, and we are targeted by these competitors. We have a lot of attacks, so we rely on Barracuda Email Protection to stop these attacks and protect our business continuity on email systems.
What is most valuable?
The best features Barracuda Email Protection offers include its ability to stop and identify impersonations and business email compromise protection. This is one of the features.
The second feature I find valuable is the advanced threat protection module, which includes attachment scanning and is very good on this product.
Regarding the features, we have a reporting module that is very good, and we also have an incident response and automatic remediation feature. This is powerful, and I think this is the most beneficial on Barracuda Email Protection.
Barracuda Email Protection has positively impacted our organization because we rely on it to stop spear-phishing and phishing overall, enabling us to conduct our business securely. We are safe from attackers on email systems, allowing us to conduct our business safely. I see that Barracuda Email Protection has great and capable features we can rely on.
We have seen specific outcomes since using Barracuda Email Protection, such as a reduction in phishing incidents by 20 percent. We are also maintaining our business, which enables us to receive normal emails without any delays while integrating well with our existing Microsoft Office 365. Additionally, Barracuda Email Protection supports many compliance options, helping us run and meet compliance requirements.
What needs improvement?
Barracuda Email Protection can be improved by providing more reporting features for incident management. This will be very beneficial for us.
What do I think about the stability of the solution?
Barracuda Email Protection's stability is good, with no lagging, no crashes, and no errors. It is very good in this regard.
What do I think about the scalability of the solution?
We have only run Barracuda Email Protection on mid-size mailboxes, and we have not tested its scalability yet.
How are customer service and support?
The support for Barracuda Email Protection is very good, and the integration is also very good. The customer support for Barracuda Email Protection is very professional.
What was our ROI?
We see a return on investment from using Barracuda Email Protection because we are stopping attacks and running our business smoothly.
What's my experience with pricing, setup cost, and licensing?
Regarding pricing, setup cost, and licensing, I have not seen any higher costs. I find that Barracuda Email Protection has a very good licensing model, providing capable features at a very good and affordable price.
Which other solutions did I evaluate?
Before choosing Barracuda Email Protection, I did not evaluate other options.
What other advice do I have?
I would rate Barracuda Email Protection a 10 out of 10. I give it a 10 because I think it is the most suitable product for Office 365 and has capable features to stop phishing attacks and maintain business operations. My advice to others considering Barracuda Email Protection is that before you run it, you should first identify that you already have Microsoft 365 to protect and have mailboxes. Do not use an email gateway from Barracuda Email Protection because it has many modules. Barracuda Email Protection is a good fit with Office 365. I rate this product a 10 overall.
Amazing product
What do you like best about the product?
I love that i can search for any email in a users mailbox from the last 30 days and then completely remove it from everyone that has it.
What do you dislike about the product?
I'd prefer that the ability to block future emails applies to all levels of the gateway.
What problems is the product solving and how is that benefiting you?
Its helping us to remove phishing emails that have evaded initial security protection. It also allows us to remove emails sent in error internally.
The importance of workflows
What do you like best about the product?
It is difficult to view each incident that is created, sure searching for similar messages is extremely helpful but I've found that creating automated workflows is extremely helpful in this process. A few months ago we started receiving a lot of campaigns with falsified MFA requests, notices about email's expiring that required users to re-register etc. Having the amount of hits broken down per workflow allowed us to identify how to better educate our users in preventative training rather than reactionary training to a potential incident.
What do you dislike about the product?
I would say the tagging when remediating an incident, there isn't a previous tag list that I can quickly utilize. I've resorted to logging various tags I use in a OneNote and manually copy pasting into this field.
What problems is the product solving and how is that benefiting you?
Capturing suspicious emails from users, especially the similar messages feature, that is extremely helpful when resolving large campaigns.
Barracuda's Incident Reponse is a Must Have
What do you like best about the product?
After Barracuda's Email Gateway Defense and Impersonation Protection, Incident Response is a critical addition to you Cybersecurity tier of protection. It is with this that you can remediate (pull email out of mailboxes), investigate (see where it went, did anyone interact with it) and follow-up. An incredible tool!
What do you dislike about the product?
Barracuda is awesome. There is not much to dislike!
What problems is the product solving and how is that benefiting you?
Incident Response is very seemless and easy to us, which is good becuase often we are remediting an incident and a timely response is critical.
Barracuda is a valuable tool that have safeguard our company
What do you like best about the product?
What I really like is the rapid threat removal functionality in those unfortunate situations where a malicious email does slip through and reaches users inboxes we can quickly delete it before any damage is done this helps us contain the scope of the incident and prevent it from spreading further across the organization
What do you dislike about the product?
I dislike the way i can not contact their customer service easily on their platform is a little frustrating
What problems is the product solving and how is that benefiting you?
Barracuda incident response has become an indispensable part of our email security strategy it's helped us overcome limitations of our primary defenses streamline our incident response workflows and ensure we can quickly effectively mitigate email-based threats that manage to slip through
incident response
What do you like best about the product?
Highly efficient, well thought solution in my opinion,
What do you dislike about the product?
nothing much to be disliked in the solution to be honest.
What problems is the product solving and how is that benefiting you?
Reducing MTTRespond and MTTResolve for business incident problems is crucial in today's age.
One of the best!
What do you like best about the product?
Very efficient when detecting threats!!!
What do you dislike about the product?
Barracuda is a bit expensive, pricey!!!!
What problems is the product solving and how is that benefiting you?
Email and network security.
Easy to use incident response for malicious emails
What do you like best about the product?
Uses can quickly click to send potential malicious or spam emails for review. Admins can remove emails from the whole tenant by clicking 1 button.
What do you dislike about the product?
You have to be careful when blocking emails by domain. The GUI should show what you are blocking but does not. If you accidentally block all of gmail, for example, you will have complaints. This product also integrates with content shield, so you have to be careful when blocking websites, or you might block your own domain.
What problems is the product solving and how is that benefiting you?
Incident response for malicious emails
