Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Cart reminder push messages increased the conversion rate by 7%
What do you like best about the product?
Web Suite’s easy pop-up campaigns were easy to personalize.
The A/B testing feature of Email helped us to choose the winning path.
The cart reminder push of Web push performed customer segmentation and targeted relevant customers with personalised messages
The A/B testing feature of Email helped us to choose the winning path.
The cart reminder push of Web push performed customer segmentation and targeted relevant customers with personalised messages
What do you dislike about the product?
The customer segmentation can be more robust. But their capabilities to grow on channels other than websites were really amazing.
What problems is the product solving and how is that benefiting you?
-The product performance analytics of Smart Recommendations increased our AOV.
-Abandoned cart push messages increased the conversion rate by 7%
-Increased our overall business performance.
-Abandoned cart push messages increased the conversion rate by 7%
-Increased our overall business performance.
- Leave a Comment |
- Mark review as helpful
'Why you need an Insider to Succeed'
What do you like best about the product?
I pleasantly discovered its the perfect tool to get inside knowledge of customers present and future wants, needs, preferences and expectations. It uses a revolutionary AI intent engine to so, leading to individualized delivery across digital marketing channels. If you're not using it, you're working blind for sure.
What do you dislike about the product?
Its been positively game-changing for me and our business, hardly any regrets so far. It's delivering and user support couldn't be better. I llke it.
What problems is the product solving and how is that benefiting you?
Its surfacing inside knowledge about our customers and prospects current prefernces, thereby predicting their future behaviour. Which in turn has been informing our digital multichannel personalized approach with customer expectations in mind.
Great AI tool - Personalized Search and Product Recommendations - they increased AOV by 25%
What do you like best about the product?
Eureka’s features like search keyword previews, typo tolerance, synonyms, and localization.
Smart Recommendor's algorithms optimized suggestions throughout the shopping journey, enhancing cart value.
Their action builder helped us visualize the campaigns we were creating on the spot and this made our lives easier.
Smart Recommendor's algorithms optimized suggestions throughout the shopping journey, enhancing cart value.
Their action builder helped us visualize the campaigns we were creating on the spot and this made our lives easier.
What do you dislike about the product?
We wanted more flexibility in designing the visual appearance of recommendation cards and widgets when we started. However, Insider has already improved that aspect and are still adding more customization options.
What problems is the product solving and how is that benefiting you?
Better personalized search relevancy
More effective recommendations
seamless product discoverability increased our average order value by 25%.
Analytics also provided rich insights to keep optimizing our strategies
More effective recommendations
seamless product discoverability increased our average order value by 25%.
Analytics also provided rich insights to keep optimizing our strategies
Senior Frontend Developer
What do you like best about the product?
1)Eureka's AI-powered customised search results by leveraging browser history and predictive intelligence made product discovery easy.
2)Smart Recommender's algorithms raised cart value by optimising suggestions throughout the purchasing process.
3)Architect assisted in developing compelling and unified messaging for customers across the channels we use.
2)Smart Recommender's algorithms raised cart value by optimising suggestions throughout the purchasing process.
3)Architect assisted in developing compelling and unified messaging for customers across the channels we use.
What do you dislike about the product?
The only dissatisfaction for us was that it took too long for insider to bring in Eureka search product. We had been asking them for it for a long time and we were about to choose another provider for search. Luckily came just in time.
What problems is the product solving and how is that benefiting you?
Eureka's sophisticated search engine made sure users quickly located the most pertinent products. Our CTRs increased as a result of Insider's automated campaigns and tailored promotional communications with both recommendations and search.
Great marketing automation solution for segmentation and customization
What do you like best about the product?
Website products we used
Segmentation options and accuracy
Survey templates with picturized description for users of mobile and desktop platform in English and Arabic. Produced average conversion rate of 16%. Also enabled us to collect custom user attributes that describes the user more specifically.
Segmentation options and accuracy
Survey templates with picturized description for users of mobile and desktop platform in English and Arabic. Produced average conversion rate of 16%. Also enabled us to collect custom user attributes that describes the user more specifically.
What do you dislike about the product?
Sending data to Google Analytics to capture results is a bit dissatisfying from our end. Otherwise it’s an overall satisfying experience.
What problems is the product solving and how is that benefiting you?
Improving web experience led to more engagement
Customization for users based on audience segmentation
Campaign creation and customization time spending became short
Customization for users based on audience segmentation
Campaign creation and customization time spending became short
Great for Automating Email Campaigns
What do you like best about the product?
- Its multi-channel approach is great for any business to flourish! You can link up all communication channels into one automated flow/architect.
- The interface is really easy to use and navigate.
- The reporting dashboard makes it easy to see your weekly and monthly stats.
- We value to on-site personalisation of the website.
- The email editor is great and easy to use, for an all-in-one solution it's very flexible compared to some other email-only tools.
- Great customer support and one on one time with your account manager, I've never met such a dedicated account manager!
- The interface is really easy to use and navigate.
- The reporting dashboard makes it easy to see your weekly and monthly stats.
- We value to on-site personalisation of the website.
- The email editor is great and easy to use, for an all-in-one solution it's very flexible compared to some other email-only tools.
- Great customer support and one on one time with your account manager, I've never met such a dedicated account manager!
What do you dislike about the product?
- There can be a few bugs and interesting behaviour every so often in the system, but they often resolve themselves quickly
What problems is the product solving and how is that benefiting you?
- It's solving our data visibility issues, with their on-site tracking we are now able to see everything our visitors are doing. Everyday we discover new ways we can target and segment our customers.
- Automating emails: Never something we had the functionality to do and their Architect journeys make it so easy to set up. There's no coding involved, no complicated double negative rules to figure out. It's all listed simply and clearly, giving you plenty to segment and split off into targeted flow branches.
- Clear revenue tracking and reporting: With our email campaigns we were never able to get clear data on their performance, now with Insider's conversion and campaign tracking, we can see it all and more!
- Automating emails: Never something we had the functionality to do and their Architect journeys make it so easy to set up. There's no coding involved, no complicated double negative rules to figure out. It's all listed simply and clearly, giving you plenty to segment and split off into targeted flow branches.
- Clear revenue tracking and reporting: With our email campaigns we were never able to get clear data on their performance, now with Insider's conversion and campaign tracking, we can see it all and more!
Upward revenue growth trend with Insider’s Architect
What do you like best about the product?
- Panel is easy to use.
- Email campaign and strategy driven by data and based on several segments.
- Insider's customisation suit simplified mapping intricate client journeys.
- Saw a high conversion rate with the Architect and Mobile App Suite.
- Email campaign and strategy driven by data and based on several segments.
- Insider's customisation suit simplified mapping intricate client journeys.
- Saw a high conversion rate with the Architect and Mobile App Suite.
What do you dislike about the product?
- Complex journeys can be long to implement in Architect.
- A few unfortunate bugs were quite long to identify and solve.
- A few unfortunate bugs were quite long to identify and solve.
What problems is the product solving and how is that benefiting you?
- Reconnecting with + converting users who abandoned their cart.
- Increasing conversion rate
- Insider product suite helped tailor customer experience and collect data from many client touchpoints.
- Increasing conversion rate
- Insider product suite helped tailor customer experience and collect data from many client touchpoints.
A solid all rounder campaign automation tool
What do you like best about the product?
We integrated insider in our CRM environment primarily to help us decrease the cost of our SMS campaigns. We discovered an easy to use every day tool with a welcoming team and a reactive support and CSM took on themselves the development to integrate insider in our very specific technologic environment and provided quick support for campaigns and questions. Response time and availability of the support team are exemplary among the other providers that we workd with in the CRM field. As of today our campaigns run smoothly and we are considering onboarding more insider features in our stack to use it as our main customer activation platform because of the wide number of channels actionnable and advanced predictive AI technology.
What do you dislike about the product?
A jack of all trades is sometimes a master of none, and to this extend we had to ask for more SMS specific metrics to optimise our campaigns, which helped improve the product and are now available to all Insider customers.
What problems is the product solving and how is that benefiting you?
Decreasing the cost of SMS and increasing the ROI
Increased AOV by 20% with Insider’s Architect tool
What do you like best about the product?
For the purpose of simultaneously creating campaigns on several channels, Architect offers a cross-channel personalisation option.
A lot of time can be saved by the automated Web Push notifications feature.
We can target clients based on their interests thanks to Insider's segmentation features in the Web Suite.
A lot of time can be saved by the automated Web Push notifications feature.
We can target clients based on their interests thanks to Insider's segmentation features in the Web Suite.
What do you dislike about the product?
Getting a hang of all features can be overwhelming but the Insider support team makes it a smooth sail.
What problems is the product solving and how is that benefiting you?
Increased personalised experience for the customers.
Saving time and increasing the AOV by 20%.
Better upsell and cross-sell.
Saving time and increasing the AOV by 20%.
Better upsell and cross-sell.
Gained 33k user sign-ups because of awareness campaigns
What do you like best about the product?
Push notifications can be handled effortlessly with the help of the mobile app.
Architect is an excellent tool for cross-channel navigation.
With these Architect and Mobile app, reporting is more easier than it was before.
Architect is an excellent tool for cross-channel navigation.
With these Architect and Mobile app, reporting is more easier than it was before.
What do you dislike about the product?
We appreciate the features of the platform, but because financial data is sensitive and there are compliance concerns, we don't use it as much in-app. We could be able to better serve our users in accordance with applicable policies if we investigate external channels.
What problems is the product solving and how is that benefiting you?
The Mobile App had shot up our customer engagement
18k people signed up as a result of insurance awareness efforts, while 15k users signed up as a result of credit card and loan on card offer campaigns.
Insider’s Architect helped us collect valuable customer feedback
18k people signed up as a result of insurance awareness efforts, while 15k users signed up as a result of credit card and loan on card offer campaigns.
Insider’s Architect helped us collect valuable customer feedback
showing 101 - 110