Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,186 reviews
from
External reviews are not included in the AWS star rating for the product.
Automation and personalization boosted engagement and revenue.
What do you like best about the product?
"SMS and WhatsApp ensured high engagement rates for promotions, while email campaigns with personalized recommendations drove higher conversions.
"
"
What do you dislike about the product?
The Analytics Dashboard is detailed but feels slightly cluttered. A single view would simplify tracking.
What problems is the product solving and how is that benefiting you?
Our challenge was re-engaging inactive customers and increasing repeat purchases. Architect allowed us to set up personalized automation for win-back campaigns, while SMS and WhatsApp ensured timely and high-converting customer interactions. By delivering personalized emails featuring abandoned products and recommended items, we saw a major uplift in engagement and revenue.
Witnessed a sharp decrease in abandoned cart rates with Architect
What do you like best about the product?
-The responsive templates made it easy for us to create campaigns that truly reflected our brand’s aesthetic.
-Instory’s multi-story templates effectively showcased our latest collections while staying true to our brand narrative.
-The Smart Recommender offered tailored suggestions, enabling users to discover new favourites that aligned with their style.
-Instory’s multi-story templates effectively showcased our latest collections while staying true to our brand narrative.
-The Smart Recommender offered tailored suggestions, enabling users to discover new favourites that aligned with their style.
What do you dislike about the product?
Though Instory helps us create engaging content, with the volume of content we need to create, it takes more time than we had initially anticipated.
What problems is the product solving and how is that benefiting you?
-There were a few challenges that we faced, one of them was a high rate of abandoned carts. Smart recommender did our work really well and we got results. It started suggested relevant clothes to customers.
-We also wanted to maintain brand authenticity while capturing customer attention. Insider’s brand manager suggested that we should use instory tool to attract customers with different styles that will suit them.
-Earlier marketing team was investing a lot of time in creating templates and messages. Now we feel lucky to use pre-built templates and automate targeting. We are saving 3/4th of our time.
-We also wanted to maintain brand authenticity while capturing customer attention. Insider’s brand manager suggested that we should use instory tool to attract customers with different styles that will suit them.
-Earlier marketing team was investing a lot of time in creating templates and messages. Now we feel lucky to use pre-built templates and automate targeting. We are saving 3/4th of our time.
Onboarding and support team are great, developer turn around time needs work
What do you like best about the product?
Support from onboarding team has been great. They have provided many work arounds and assistance in busy period. There are a lot of templates to use which are good starting points.
What do you dislike about the product?
Very slow ticket processing time if they have to go back to their developers to get something fixed or amended. Some product features need to be more streamlined to an australian market, ie countdown timers not be able to be created to end in multiple time zones.
What problems is the product solving and how is that benefiting you?
Allowing us to test use cases that would otherwise take weeks for our dev teams to code when we don't know the efficacy of each one. Also allowing us to personalise and target groups of customers on website journeys.
Enhanced cross-channel communication with multiple Insider products and Architect
What do you like best about the product?
We are using Web suite, app, web push and app push, email, whatsapp and Architect for journey orchestration. The pre-built templates library in all these products help us go to market faster. We are able to reach all users with bulk messages and the segmentation options also enable us to target users with more targeted campaigns. Architect helps us connect web push, app push, onsite, inapp, email and Whatsapp to build connect cross-channel journeys.
What do you dislike about the product?
We would like to see a few more in-app templates get added so that we are able to activate campaigns quickly.
What problems is the product solving and how is that benefiting you?
Cart abandonment journey (in 2024)
1. Revenue - close to 6mil SAR
2. Overall Conversions - 5000+
3. User conversion rate - 6.6% which is above expectations
1. Revenue - close to 6mil SAR
2. Overall Conversions - 5000+
3. User conversion rate - 6.6% which is above expectations
We touched revenue of 914,350 MAD using Insider’s tools in 2024
What do you like best about the product?
Insider’s omnichannel customer journey builder helped us reach out to customers in different channels.
Their template configurability is very high with our no-code design editor.
We also like the testing abilities before the campaigns go live.
Their template configurability is very high with our no-code design editor.
We also like the testing abilities before the campaigns go live.
What do you dislike about the product?
We find it difficult to keep track of new updates on the platform but the account management team helps us to remain on top of it.
What problems is the product solving and how is that benefiting you?
Our marketing team wanted to meet a revenue goal and was looking for a tech solution that could automate the marketing process. The team consulted the Insider team to smoothly analyze the customer journey and recommend visitors personalized offers.
After using Smart Recommender and web suite, we also started using Architect to send reminders about the products on different channels like email and WhatsApp.
After using Smart Recommender and web suite, we also started using Architect to send reminders about the products on different channels like email and WhatsApp.
Our cart abandonment rate drastically reduced this past year
What do you like best about the product?
It is easy for us to create fully connected journeys for users across different channels and provide them with personalized experiences through price-drop and back-in-stock notifications. Insider’s advanced version of A/B testing provides outstanding and accurate results.
What do you dislike about the product?
We are using Web Suite and Architect tools, and both have different analytics dashboards. It would be good to have one consolidated dashboard that would help us make better marketing decisions.
What problems is the product solving and how is that benefiting you?
Our cart abandonment rates were high. We were looking for a solution that could help with a data-driven approach to build result-oriented campaigns. Insider’s team suggested Architect, Smart Recommender, and Web Suite tools. We used the template library, which reduced the time to build the campaign drastically.
Smart Recommender benefitted us with its variety of recommendation algorithms to personalize products for each user on the checkout page.
The architect reduced our time and efforts in deciding the best channel option for each user. So reaching out to customers at the perfect time was possible. Using all three tools, we decreased our cart abandonment rate.
Smart Recommender benefitted us with its variety of recommendation algorithms to personalize products for each user on the checkout page.
The architect reduced our time and efforts in deciding the best channel option for each user. So reaching out to customers at the perfect time was possible. Using all three tools, we decreased our cart abandonment rate.
We are extremely satisfied using Insider for over 3 years!
What do you like best about the product?
Very user friendly. Great Customer Success Team. New features are always developed to suit our needs
What do you dislike about the product?
Can sometimes lag. Minor bugs at times. Some features are missing (but being worked on).
What problems is the product solving and how is that benefiting you?
Great way to segment our many users and send them personalized communication and promotions on channels that are most fit. Great tools to understand our international audience more (which had been an issue in the past).
Positive experience using Insider
What do you like best about the product?
Insider platform is user friendly and easy to use
What do you dislike about the product?
- analytical limitations
- architect journey experience can be enhanced to be more user friendly
- architect journey experience can be enhanced to be more user friendly
What problems is the product solving and how is that benefiting you?
Insider enables us to communicate to different segments using various channels, and triggered by different events
Marketing Automation Manager
What do you like best about the product?
Insider is an innovative marketing automation platform with strong AI-powered personalization capabilities. The platform has several growth management features which will surely help to convert visitors into loyal customers.
What do you dislike about the product?
Price might be challenging for small businesses.
What problems is the product solving and how is that benefiting you?
Can help to turn generic marketing messages into hyper-personalized marketing messages, help to eliminate customer engagement issues and low conversion rates.
USer friendly All in one digital marketing solution
What do you like best about the product?
Very fast and serious onboarding, ability to gather important leverages and articulate them.
Kind of all in one digital marketing solution. Very user friendly also.
Kind of all in one digital marketing solution. Very user friendly also.
What do you dislike about the product?
Some little fonctionnalities as for example impossible to see individual content campaing sent
What problems is the product solving and how is that benefiting you?
User experience and processes do not meet our requirements , solution not shaped for our business
User friendly solution, more powerful
User friendly solution, more powerful
showing 121 - 130