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Personalised online experiences and great service
What do you like best about the product?
We love the flexibility and variety of options that Insider offers in helping us deliver personalised web experiences and create engaging marketing communications. We have a team of 5 using it every single day. The onboarding process was seamless, and the ongoing support has been exceptional.
What do you dislike about the product?
Occasionally there is a specific reporting view or piece of insight we'd like to access that isn't available. The Insider team are very to take product suggestions for future development of features.
What problems is the product solving and how is that benefiting you?
We use Insider for a variety of things, including but not limited to web and marketing personalisation, marketing segmentation and targeting, email marketing, push notification, onsite experiences and eCommerce initiatives. This helps us drive more targeted and efficient campaigns, helping to increase our eCommerce conversion rates, average cart value and purchase frequency, as well as target specific cohorts of customers based on customer prefences and lifecylce stage.
Saw a 15% boost in conversions using web push notifications
What do you like best about the product?
"-The responsive design of Web Suite helped us streamline our campaigns without wasting a lot of time.
-The web push notifications re-engaged potential buyers and we saw an increase in conversion rates
-The web push notifications re-engaged potential buyers and we saw an increase in conversion rates
What do you dislike about the product?
Customization options were great, but there is a learning curve to creating a campaign from scratch
What problems is the product solving and how is that benefiting you?
Before using Insider, we struggled with cart conversions and had high abandonment rates. But with the help of Web push, our customers were reminded when there was a price drop or an item they were previously interested in came back in stock. Our conversions have increased by 15% because of these alerts alone. We have also observed a lot of users returning to purchase our products on the mobile app frequently because of how easy it is to shop. Overall great experience with Insider.
Leveraging Insider’s SaaS Platform to Drive Sales Growth for Business
What do you like best about the product?
The best thing about Insider is its ability to seamlessly integrate with existing systems, providing a centralized platform for customer engagement and personalized marketing. The user-friendly interface and powerful segmentation tools have made it easier to tailor campaigns based on real-time customer behavior, which has significantly enhanced the overall customer experience. The platform's ability to track and measure campaign performance also helps in making data-driven decisions, leading to improved ROI.
What do you dislike about the product?
One of the challenges with Insider is the learning curve associated with some of its more advanced features. While the platform is highly powerful, it can take some time to fully grasp the deeper functionalities, especially for users without a technical background. Additionally, the pricing structure may not be suitable for smaller businesses, as the comprehensive features come at a higher cost.
What problems is the product solving and how is that benefiting you?
Insider solves key marketing challenges by offering a platform that integrates customer data, enabling personalized marketing at scale. It helps businesses automate and optimize cross-channel campaigns, improve customer engagement, and make data-driven decisions using AI-powered insights. This results in more effective marketing strategies, better customer experiences, and higher ROI.
Managed to reduce IT dependency using dynamic templates
What do you like best about the product?
1- Ongoing Technical Support.
2- Response time to submit a request.
3- Always availale to provide quick solutions.
4- Easy to use panel.
2- Response time to submit a request.
3- Always availale to provide quick solutions.
4- Easy to use panel.
What do you dislike about the product?
N/A. I think that the number of reviews can be reduce.
What problems is the product solving and how is that benefiting you?
Insider supports us with requests related to our website, making it easier to upload popups, and updates and even provides detailed plans for what can be done for enhanced website performance and customer support/tracking.
Innovative tool full of features, though with a hefty price tag
What do you like best about the product?
We like in particular how the tool has been designed, all the features it offers and its ease of use. Insider really is the tool for marketeers in medium/big-sized companies who want to run web campaigns without any further need to reach out to their IT department. Also great is the guidance you get from the support team to get your campaigns up & running.
What do you dislike about the product?
During initial onboarding we did not feel the exacts needs of our website were being met, with incomplete site mapping and technical errors for conversion tracking. Also, some CSM's could think more from the perspective of the company they are advising, and prepare personalized suggestions to increase the performance of their Insider campaigns (next to suggesting new campaign ideas).
What problems is the product solving and how is that benefiting you?
We no longer need to reach out to our web builder to implement some website A/B-tests and personalisations.
Optimized campaign budget and quality leads
What do you like best about the product?
-The best part about Insider is that our team is always guided by their marketing consultants and account managers.
-Eureka is one of the best tools we have used to improve customer experience.
-We also like the smart recommender’s collaborative filtering feature. We are using it to engage customers by making recommendations based on what users have engaged with previously.
-Eureka is one of the best tools we have used to improve customer experience.
-We also like the smart recommender’s collaborative filtering feature. We are using it to engage customers by making recommendations based on what users have engaged with previously.
What do you dislike about the product?
Insider’s support team is very responsive. They have helped us resolve technical issues faced by our team in a day. One suggestion can be to document the previous ticket raised by us. It would save us time in the future when we face some challenges and connect with the support team.
What problems is the product solving and how is that benefiting you?
6 months back we always used to have very high budgets and limited results. We started using Insider’s responsive multistory templates to run a campaign. These are performing well. We have optimized the campaign with a data-driven approach.
Happy to see an increase in add-to-cart rate by 20%
What do you like best about the product?
-We have used 55 templates to activate customer journeys and most of them have worked for us.
-Love the ai-generated messages for price drop and back in stock, they are creative and engaging. Keep up the good work team.
-Love the ai-generated messages for price drop and back in stock, they are creative and engaging. Keep up the good work team.
What do you dislike about the product?
We are using the tool for multiple countries, each country requires a setup and automation, it would be great if we could replicate it for all the countries automatically.
What problems is the product solving and how is that benefiting you?
-We wanted to streamline our communication on all the channels. Timely and engaging reminders on email, sms, and whatsapp have solved our problem.
-Using Architect to create orchestrated and fully connected journeys across all channels.
-Using Architect to create orchestrated and fully connected journeys across all channels.
Doubled conversion rate in a month
What do you like best about the product?
-Testing ability before the campaigns go live.
-It doesn’t require any tech knowledge.
-Tools don’t take time to understand. We have to applaud the automation power of the architect tool.
-It doesn’t require any tech knowledge.
-Tools don’t take time to understand. We have to applaud the automation power of the architect tool.
What do you dislike about the product?
We have been using Insider’s tools for more than 3 years now, it's always wonderful to see updates almost every month.
What problems is the product solving and how is that benefiting you?
We were running campaigns across all the channels and getting a 0% open rate. Insider’s Architect tool saved our efforts and time. We used an advanced version of the A/B testing feature to determine the perfect time to send out communication with versatile temples.
Our customer engagement has shot up since we used Insider
What do you like best about the product?
Automated and pertinent Web Push notifications which ensure customers keep coming back.
Desktop Web for its intuitive design.
Desktop Web for its intuitive design.
What do you dislike about the product?
Insider altered our approach to campaign management for the better. We're seeing significant growth and earnings. Thank you so much, Insider.
What problems is the product solving and how is that benefiting you?
Our cart abandonment rate has lowered which has benefited our business.
Notable results in terms of overall business growth and increased conversion rates.
Notable results in terms of overall business growth and increased conversion rates.
Our bounce rates have been reduced by 50%
What do you like best about the product?
With over 50 templates, Insider's WhatsApp enhanced our customer interaction. We are able to provide individualized experiences thanks to the Architect. Sending out email campaigns is now quite simple.
What do you dislike about the product?
Using Insider to engage customers is simple. It can take some time to fully grasp its capability though.
What problems is the product solving and how is that benefiting you?
We were able to create unique journeys by adding initial elements, conditions, and channels, then adjusting them as necessary thanks to the orchestrations provided by the Architect.
The drag-and-drop editor of the email tool made it simpler for us to add coupons and suggestions.
With WhatsApp and SMS, the messages felt more tailored to the recipients, providing a one-on-one experience.
The drag-and-drop editor of the email tool made it simpler for us to add coupons and suggestions.
With WhatsApp and SMS, the messages felt more tailored to the recipients, providing a one-on-one experience.
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