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12.5% Higher opt-ins with Web Push
What do you like best about the product?
Of all the tools we have used, we like WhatsApp since we use many of its pre-built templates for different goals and the customizable opt-in box templates on Web Push.
Both these tools come in handy to launch awareness campaigns and enrol more customers for the savings and investment schemes we launch every quarter.
Both these tools come in handy to launch awareness campaigns and enrol more customers for the savings and investment schemes we launch every quarter.
What do you dislike about the product?
Fully leveraging the capabilities of Insider tools takes some time. However, the growth managers at Insider ensure we make the most of it with their suggestions.
What problems is the product solving and how is that benefiting you?
We didn’t have the most appealing and user friendly website to begin with. Insider’s Web Suite helped us create a website that was easy to navigate making the shift to online banking seamless for our customers. Architect’s next best channel feature helped us identify the best channel for each user on which we could communicate and engage them.
The Web Push opt-in box played an instrumental role in getting us consent from customers to send them alerts on quarterly launch of savings and investment schemes.
All in all we were able to acquire many new customers with Insider.
The Web Push opt-in box played an instrumental role in getting us consent from customers to send them alerts on quarterly launch of savings and investment schemes.
All in all we were able to acquire many new customers with Insider.
We managed to increase user engagement immediately this summer with the help of Websuite and Smart R
What do you like best about the product?
The templates on Web suite made our design process very simple and we were able to create visually appealing campaigns across devices, keeping the integrity of the brand and maintaining consistency. We also experimented with the templates on Instory and were able to create engaging content very easily.
What do you dislike about the product?
The advanced features may be overwhelming at times.
What problems is the product solving and how is that benefiting you?
Our engagement levels were inconsistent and customers also complained about not being able to find products easily. But as soon as we adopted Insider’s tools, we were able to increase engagement, thanks to the visually appealing content and the smart recommendations. We were able to streamline the customer journey and entice them to finish the buying cycle.
%25 Increase direct travel bookings
What do you like best about the product?
Email and WhatsApp for 70+ ready-to-use templates which helped us set up and launch campaigns quickly and without tech support. The Mobile App for its ability to enable us to create an interactive and engaging App store with gamification elements.
What do you dislike about the product?
The growth managers have knowledge, know the product well, and suggest the best fit solutions.
What problems is the product solving and how is that benefiting you?
Every year, despite having the best travel packages, we struggled with sales because we couldn't promote our offerings to a larger audience. Insider's ready-to-use Email and WhatsApp template library helped us resolve the issue. The Mobile App enabled us to easily tweak our Mobile App to showcase the latest offers. We were able to achieve 25% more bookings this holiday season compared to previous years.
Significant increase in conversion with tailored product recommendations.
What do you like best about the product?
The tailored email campaigns with product recommendations, improved open rates and we saw an increase in engagement.
What do you dislike about the product?
It was a little difficult for our team to shift to these tools, but the Insider team really helped us adapt really well to their training sessions.
What problems is the product solving and how is that benefiting you?
We saw that there was a dip in our customer engagement and realised we have to do something different. By adopting Insider’s tools, we have managed to increase engagement by a whopping 35%! Our team created a seamless shopping experience along with tailored customer journeys with the help of Web Suite and Architect. The timely price alert and back-in-stock alerts further helped engage the customers and drive sales too.
Delivering hyper personalized experiences possible with Insider
What do you like best about the product?
Web Suite for its ability to run easy pop-up campaigns.We make good use of Architect’s pre-built templates because it enables us to launch and activate campaigns quickly. We save these as custom templates and then use different versions of it later.
What do you dislike about the product?
The tools appear to be complex but they are super easy to use.
What problems is the product solving and how is that benefiting you?
Our customer data was siloed and there was no way we could track and identify if it was the same customer browsing our app and webstore. Architect’s journey tracking coupled with CDP capabilities helped us establish a unified customer profile for all our customers. With each customer having a unique profile and all their data at one place we could engage with them meaningfully.
Personalized communication giving us higher customer satisfaction rates
What do you like best about the product?
The Web Suite’s gave us the intuitive design that made navigation easier for customers. We saw that more people actually completed the buying journey, without abandoning the cart.
What do you dislike about the product?
Nothing major but we wish that the new updates or features could be rolled out across products simultaneously. We experience great results from one product, but that particular feature is not available in the other products, it is a little disappointing.
What problems is the product solving and how is that benefiting you?
We were losing sales opportunities because of the unsatisfactory customer experience. We wanted to address problems with our engagement strategies. We have implemented the architect solution and ran customized campaigns, which improved lead quality. We managed to reduce higher bounce rates using personalized communications and suggestions regarding their loans.
Helped us create a convenient shopping experience for our customers
What do you like best about the product?
The mobile app’s easy-to-use design makes it simple for our customers to browse and purchase our products, which has increased our engagement and retention rates.
What do you dislike about the product?
Insider’s predictive segments are ready-to-use and AI-driven; we can’t manually adjust them. If manual changes were possible, the learning phase could have been shorter
What problems is the product solving and how is that benefiting you?
We struggled to direct our customers to the right products because of our diverse product lines. But Insider helped us streamline the process and not only allow customers to use the AI search and find the right product, but also recommend other products which they may like. This increased our Average Order Value (AOV) and conversions became comparatively easier
Our customer base grew by 5% with Insider's products
What do you like best about the product?
Web Suite for its ability to run easy pop-up campaigns.
We make good use of Architect’s pre-built templates because it enables us to launch and activate campaigns quickly. We save these as custom templates and then use different versions of it later
We make good use of Architect’s pre-built templates because it enables us to launch and activate campaigns quickly. We save these as custom templates and then use different versions of it later
What do you dislike about the product?
We faced some minor issues with data migration in the beginning but Insider's onboarding team helped us get it done. It would have been helpful if it was done faster.
What problems is the product solving and how is that benefiting you?
Getting new customers onboarded was a challenge. Also, making our existing and target customers aware of the various profitable schemes we offer was a challenge. Insider’s Web and App products helped us encourage discovery when users were logging and with SMS and Email we re-engaged users when they failed to transact. With all these products together, we overcame these major challenges and made customer acquisition a breeze.
Multi-channel communication increased customer retention by 27%
What do you like best about the product?
1. We have been using this platform for 2 years now, and it is easy to use every day. It helps us maintain brand consistency across channels.
2. Insider’s Customer team is very helpful in explaining features.
3. The WhatsApp integration transformed our customer support experience and customers felt valued when they could get instant replies to their queries.
2. Insider’s Customer team is very helpful in explaining features.
3. The WhatsApp integration transformed our customer support experience and customers felt valued when they could get instant replies to their queries.
What do you dislike about the product?
While our multi-channel approach worked wonders for engaging customers, it did come with challenges. Coordinating messaging across different platforms required a lot of time and effort from our team, making it a bit overwhelming at times.
What problems is the product solving and how is that benefiting you?
We initially struggled with a unified approach to effectively reach our audience through the channel of their convenience. By leveraging Insider’s Architect, Email, SMS, and WhatsApp, we established meaningful multi-channel touchpoints that enhanced customer interaction at every stage. This strategy not only improved our communication but also led to a 27% increase in customer retention, showcasing the power of a well-coordinated multi-channel engagement plan.
We shared personalized clothing suggestions with customers on different channels for different occasions. Reaching out to customers has become easy for us.
We shared personalized clothing suggestions with customers on different channels for different occasions. Reaching out to customers has become easy for us.
30% increase in website user engagement using web personalization
What do you like best about the product?
Insider product suite is the best in the market for improving user engagement rates. We used their Web Suite and Mobile App tool, and the results surpassed our expectations. The feature named 'InStory' allowed us to create and publish interactive content on our website and mobile app.
What do you dislike about the product?
The Insider smart recommender Suite helped us map our campaigns to our customers' cross-channel journeys, improving our campaign effectiveness. We don’t have any complaints.
What problems is the product solving and how is that benefiting you?
increase conversion rate and customer retaintion
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