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Easy to use
What do you like best about the product?
It's relatively easy to understand and use
What do you dislike about the product?
Sometimes it's hard to find what i'm trying to do, but their team have been very helpful to troubleshoot this
What problems is the product solving and how is that benefiting you?
social proof testing, email & SMS database
Easy orchestration of journeys and support always present
What do you like best about the product?
Easy orchestration of journeys, centralizing all our communication channels. In addition, agile and present support.
What do you dislike about the product?
Dashboards are still very limited when compared to other tools on the market, like Klaviyo. For example, we miss a better presentation of all metrics grouped by channel, journey, and day/week in a single view.
What problems is the product solving and how is that benefiting you?
1. Creation of the main marketing journeys
2. Centralization of all channels in a single platform
2. Centralization of all channels in a single platform
Insider One Makes Partner Email Communication Easy and Effective
What do you like best about the product?
Insider One is helping us to communicate with our partners through emails.
We use architect to segment the partners and send bulk but smarts mails.
We use architect to segment the partners and send bulk but smarts mails.
What do you dislike about the product?
Usage analytics and reporting screens are very complex. Without help from Insider, It is difficult to get any directions from those reports.
What problems is the product solving and how is that benefiting you?
Insider One is helping us to communicate to our partners through different channels and create smart journeys.
A Fast-Evolving All-in-One Platform with Comprehensive Integration
What do you like best about the product?
Unified nature of the platform is its greatest strength. It’s a true all-in-one solution that covers everything from our Web Suite and Mobile App to Email, SMS, and WhatsApp. The integration is incredibly comprehensive. I’m also impressed by how fast the product evolves; its capabilities are enormous and improve almost every day.
What do you dislike about the product?
The reports and analytics are very detailed, which is great, but it takes some time to understand all the data. It’s a strong tool and needs a bit of learning at first. Thankfully, our Customer Success Managers are very supportive and helped us understand the insights and turn them into clear actions.
What problems is the product solving and how is that benefiting you?
I can quickly create segments and launch personalized automated flows across all our channels. Building custom journeys for very specific needs and customer segments.
Supportive CSMs & ADs, Plus a Product We Truly Adore
What do you like best about the product?
We like that how much the CSMs and ADs are supportive and responsive for us.
We adore the product and we are thankful for the profits.
We adore the product and we are thankful for the profits.
What do you dislike about the product?
Some of the templates are complex from the UX point of view. Although we use them pretty much everyday.
What problems is the product solving and how is that benefiting you?
Insider One is helping us in almost every marketing angle. We can monetize our campaigns, we can create coupons and communicate with the segmented customers when we want.
Very easy to use and the integration was very quick.
Very easy to use and the integration was very quick.
Insider Personalization Supercharges Our Marketing Campaigns
What do you like best about the product?
Insider is helping our marketing campaigns especially as a cosmetic partner we are verry happy to use personalization functions of the insider. It is very easy to use and implementations are very fast. Customer support is always there for you and it is really important if you are using the platform in very frequency. Integration takes only 5-10 hours.
What do you dislike about the product?
messaging channels are a bit expensive but it is worth.
What problems is the product solving and how is that benefiting you?
We are able to communicate with our customers with personalization messaging tools and it helps us to increase retarget and retain rates. It contributes our ROAS and ROI rates.
Helpful Support and an Easy All-in-One Channel Platform
What do you like best about the product?
Insider employees are always helpful and ready to support you whenever you are facing an issue. Platform is very useful and easy to use, it is very good to have all channels in one platform. Integration and implementation is very fast and onboarding process is very short.
What do you dislike about the product?
Messaging tool is a bit expensive but it is understandable because it is implemented with the segmentation.
What problems is the product solving and how is that benefiting you?
We are using agen for our b2b function. It reduces our live chat timings and it creates cost effective.
Responsive, Same-Day Support from CSMs and OXT
What do you like best about the product?
I like how responsive and supportive the CSMs are. Sometimes we do face some minor problems but they help us immediately.
What do you dislike about the product?
As i mentioned, sometimes we face some problems due to adaptation or technical issues but the CSMs and OXT helps us in the same day.
What problems is the product solving and how is that benefiting you?
We use Web, App, Architect, Smart Recommender, and Email to power our ecommerce website and mobile apps, and to orchestrate personalized journeys across channels. The platform serves as the core of our digital engagement stack, bringing together catalog data, customer behavior, and marketing programs to enable scalable, real-time personalization and lifecycle communication.
Outstanding Support Experience
What do you like best about the product?
The CSMs are close to us and stay engaged. Support is agile and responsive, and the tool itself is simple and easy to use.
What do you dislike about the product?
The analytics module, email deliverability, and the overall solution aren’t best in class. They’re improving consistently, but there’s still a way to go before they match the top tools.
What problems is the product solving and how is that benefiting you?
It helped me unify my entire CRM into a single platform.
One Powerful Stack for Real Personalization and Faster ROI
What do you like best about the product?
One stack for CDP, personalization, journeys, and execution, simplifying tech stacks vs. disconnected competitors, with robust data foundations for real personalization and faster ROI. Customer Success Team is amazing.
What do you dislike about the product?
Given the platform's extensive and cutting-edge feature set, there can occasionally be a slight learning curve or minor UI refinements during major updates
What problems is the product solving and how is that benefiting you?
Before, our customer data was scattered across Shopify, our email tool, and ad platforms, making it impossible to see the "full picture." Insider One acts as a single source of truth (CDP). Having a 360-degree customer view allows us to trigger actions based on real-time behavior, ensuring our messaging is always relevant and never repetitive
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