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Good experience yet still needs improvement
What do you like best about the product?
good marketing tool with interesting features
What do you dislike about the product?
1. Poor market competency
2. Many unfunctional features
3. Unqualified customer success manager (Riva account manager)
4. Weakness in tracking newly added features.
2. Many unfunctional features
3. Unqualified customer success manager (Riva account manager)
4. Weakness in tracking newly added features.
What problems is the product solving and how is that benefiting you?
Reaching customers
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Insider's suite of mobile apps helped personalize communication
What do you like best about the product?
Insider's suite of mobile apps helped customize targeted submissions for our customers. This allowed us to have a more accurate contact and a much higher conversion on the app device. In addition to communication, Insider has products for the app that help us gamify the customer journey, bringing a better experience.
What do you dislike about the product?
I haven't had any major issues so far, but we still haven't used much of the functionality that Insider has to offer. I think the worst experience so far was the data integration part.
What problems is the product solving and how is that benefiting you?
Low app engagement was our primary business challenge. Although we tried various tools in the past, they failed to deliver the desired outcomes. However, the comprehensive solution provided by Insider's mobile app tool met our requirements. Using behavior targeting and predictive segmentation, we enhanced our page experience for the users.
Insider MM review
What do you like best about the product?
It allows a wide arroy of funcionalities which would be both time-consuming and expensive to implement on the Website
What do you dislike about the product?
Stability and reaction time for urgent cases
What problems is the product solving and how is that benefiting you?
It allows us to customize the hjourney of our customers. Also, the most major funcion of Insider is to A/B test solutions on our website in order to choose which one should be implemented
Insider’s Email tool doubled our click-through rates
What do you like best about the product?
Our email campaigns were failing, and we couldn't get the reaction we wanted from our customers. Even initiating the campaign was itself a challenge for us. We got in touch with the Insider's team, and they suggested we try their Email tool. It's been a lifesaver! With Insider's modular email editor, setting up a campaign is easy.We can use pre-made templates and save different parts to reuse in other emails, saving us a lot of time and effort. And that's not all. We also started using their Web Suite, Web Push, and Architect tools, and they've taken our customer experience to a whole new level.
What do you dislike about the product?
Insider is among the companies genuinely caring for their customers, and we found all their tools to be quite useful for our business.
What problems is the product solving and how is that benefiting you?
Insider is solving our issue of delivering personalized experiences to our users on different channels. After implementing the Web Suite delivering 1:1 experiences tailored to individual users has become extremely simple. Architect allows us to guide customers based on their actions and predicted behaviour, making our campaign strategies more powerful.And the cherry on top is that using Web Suite’s segmentation capabilities, we can target the right audience with campaigns, including alerts for price changes or restocked items. This has increased the revenue gained per customer, and our messages are getting to inboxes more effectively.
Increased AOV with Insider’s Web Push
What do you like best about the product?
You only have 3 to 5 seconds to catch someone's interest when they visit your website. If they leave, getting them back is really tough. But with Insider's Web Push tool, we found a way to do it. It's excellent at bringing people back to our site so they can buy things. We also used the Web Suite tool from Insider. Its personalized banners and product recommendations have made people stay longer on our site instead of leaving quickly.This has, in turn, increased our average order value and boosted our revenue.
What do you dislike about the product?
Insider’s team has always been open to feedback and customized their tools to fit our unique business needs making our business goals easy to achieve.
What problems is the product solving and how is that benefiting you?
Our company struggled with keeping visitors on our website, affecting our revenue generation. Insider's tools helped us fix this by improving the experience for our users and bringing them back to our site. Their innovative, AI-driven system lets us focus on the right customers with our various campaigns. These campaigns caught the attention of our target audience, leading to more engagement.
With the addition of features like banner overlays, fun templates, and on-site messages, we've made our site more appealing. This has led to fewer people leaving the site, reduced customer acquisition costs, and increased our sales and overall profits.
With the addition of features like banner overlays, fun templates, and on-site messages, we've made our site more appealing. This has led to fewer people leaving the site, reduced customer acquisition costs, and increased our sales and overall profits.
It's Great
What do you like best about the product?
Insider is one platform to use in communication for our clients/customers.
What do you dislike about the product?
In our case is the limit of emails that we can send each month.
What problems is the product solving and how is that benefiting you?
in creating a personalized journey for our clients based on their purchased behavior, actions, and their interactions in our app/web.
Great experience with the Tool and the Team
What do you like best about the product?
The Tool is great and intuitive! We have many possibilities of segmentation, different templates for each KPI and the team that we are working is very proactive to help us with our questions, campaigns and tool trainings.
What do you dislike about the product?
Sometimes we get errors on the campaigns even when the test links works
What problems is the product solving and how is that benefiting you?
We use insider to create templates that are not ready in Samsung Platform and segment it according to user behaviour. We were able o increase conversion rate including new templates on the platform.
Insider’s tools made user management really really easy for us
What do you like best about the product?
We were skeptical about Insider's tool performance when we first implemented it. But all our doubts were gone within the first few weeks of the integration. We purchased their various tools from Insider, like Architect, customer data platform, SMS, Email, and WhatsApp, each one solving specific business problems for us. The standout was the UCD, which automatically pulled customer data from everywhere and simplified our user management. Also, features like Insider's individual WhatsApp messages and triggered messages helped us make personalized campaigns that guided our customers through their shopping experience. This led to lowering our cost to get new customers and boosting our online sales
What do you dislike about the product?
The product's qualities and the success of our campaigns have given us a good return on investment. We are delighted to work with Insider.
What problems is the product solving and how is that benefiting you?
Our campaigns needed to deliver a stronger influence on our customers, and it was throwing off our marketing budget. The team at Insider suggested we try using their WhatsApp tool. It quickly became our best tool for getting a high return on investment in a short amount of time. Its popularity and Insider's ability to target and personalize messages turned it into a powerful tool for us. We also loved how Insider's Email tool let us turn a simple email into something more persuasive by adding fun, interactive features like timers, coupons, and recommendations, all with simple drag-and-drop actions. Also, the option to send both bulk and individual SMS messages helped us spread information and reach specific audiences as needed. Overall, we're very happy with how everything is working.
Insider delivers the best marketing automation experience
What do you like best about the product?
Before we began using Insider's tools, our website and app had low engagement, and giving each visitor a personalized experience was a distant dream. We needed help determining what was going wrong or where people lost interest. Insider's growth managers suggested using their Web Suite, Architect, and Customer Data Platform tools, and things turned around.
Using Architect's dynamic traffic allocation, we can automatically assign traffic based on channel engagement and performance. Now, we can reach our users through channels like Web push, WhatsApp, SMS, and email at the right moment in their buying journey. This change has greatly improved our growth in subscribers and increased our sales, and we don't think there's another platform out there that could have done it as smoothly as Insider did.
Using Architect's dynamic traffic allocation, we can automatically assign traffic based on channel engagement and performance. Now, we can reach our users through channels like Web push, WhatsApp, SMS, and email at the right moment in their buying journey. This change has greatly improved our growth in subscribers and increased our sales, and we don't think there's another platform out there that could have done it as smoothly as Insider did.
What do you dislike about the product?
Insider has everything we need, whether it's something big or even the tiniest details to help us meet our goals.
What problems is the product solving and how is that benefiting you?
As mentioned, we were dealing with a low engagement issue and tried many tools, but we needed an innovative approach. Here we would like to take a minute and praise the Insider's support team. These guys are incredibly polite and patient no matter what's the issue. Following their advice, we used their web tools to improve the look of our website. Also, we used their dynamic category optimizer to make category search seamless for our potential customers.
It worked like a charm! The CDP tool helped us gather information about our customers (from both online and offline sources) and improved our data collection. Working with Insider really improved our marketing campaigns.
It worked like a charm! The CDP tool helped us gather information about our customers (from both online and offline sources) and improved our data collection. Working with Insider really improved our marketing campaigns.
3x more conversions with Insider’s Web Push
What do you like best about the product?
Prior to using Insider’s GMP, we were searching for a tool that could help us reach out to our customers even when they’re not on our website. With Insider’s dynamic content based notifications, we were able to reach out to our target customers based on their browsing history, pending items in their cart, abandoned cart, and more. This technology helped us send price drop alerts to them to re-engage with them and create purchase urgency.
The implementation of this groundbreaking idea into our marketing strategy got us more conversions. To further expand our reach and encourage them to visit our website and check out our product and offering, we used Insider’s other channels including Email and SMS that also helpedus get quite a few customers. In a limited time span, our CR spiked by 3x thanks to Insider’s support team that guided us to implement everything in no time, without the support of the development team.
The implementation of this groundbreaking idea into our marketing strategy got us more conversions. To further expand our reach and encourage them to visit our website and check out our product and offering, we used Insider’s other channels including Email and SMS that also helpedus get quite a few customers. In a limited time span, our CR spiked by 3x thanks to Insider’s support team that guided us to implement everything in no time, without the support of the development team.
What do you dislike about the product?
We found Insider's web push technology to have been very helpful in maximizing our marketing efforts. The tool came with a frequency capping feature that helped us control how many times a notification needed to be sent to a particular user.
What problems is the product solving and how is that benefiting you?
Insider’s Web Push, Email, and SMS channels helped us:
- Expand our customer reach
- Send out alerts to users regarding their pending cart items, price drop, items back in stock, etc
- Target our customers across different channels
- Grow our email subscriber base
- Drive 3x more conversions
- Expand our customer reach
- Send out alerts to users regarding their pending cart items, price drop, items back in stock, etc
- Target our customers across different channels
- Grow our email subscriber base
- Drive 3x more conversions
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