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Uplift in Email delivery and conversions
What do you like best about the product?
The seamless integration of customer data by CDP enables targeted and customized marketing strategies. The ability to run a connected and cohesive cross-channel campaign using Insider’s Architect.
What do you dislike about the product?
The onboarding process took longer than expected. Getting hands-on with the platform took some time.
What problems is the product solving and how is that benefiting you?
Architect helped us get a 360 degree view of the customer journey and execute a cohesive cross-channel campaign. Customer engagement through SMS, Whatsapp and Email is now easy with Insider. Our conversion rates and Email delivery rates have improved significantly.
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A Insider é uma excelente ferramenta para CRM!
What do you like best about the product?
O suporte é ótimo, ajuda construindo estratégias personalizadas de acordo com o posicionamento de marca.
Usabilidade fácil e dashboards de fácil leitura.
Usabilidade fácil e dashboards de fácil leitura.
What do you dislike about the product?
Ferramenta apenas em inglês ainda.
A autenticação no início é um pouco ruim.
A autenticação no início é um pouco ruim.
What problems is the product solving and how is that benefiting you?
Está ajudando a trazer mais receita através do canal do CRM.
30% uplift in the conversion rates
What do you like best about the product?
Architect provides a solid foundation for campaign customization, allowing for efficient and unique communication strategies.
The Insider's Email service excels in delivering pertinent and customized messages.
Email campaigns can be started quickly.
Strategic and focused messaging improves user communication on WhatsApp and SMS
The Insider's Email service excels in delivering pertinent and customized messages.
Email campaigns can be started quickly.
Strategic and focused messaging improves user communication on WhatsApp and SMS
What do you dislike about the product?
The Insider tools are quite easy to use and don't require technical support.
What problems is the product solving and how is that benefiting you?
We launch a new product range every week and running promotional campaigns before every new launch was quite a challenge. With Insider, it's all under control now.
Architect provided support in resolving the distributed campaign issue. WhatsApp, SMS, and Email solve the problem of general communication.
Architect provided support in resolving the distributed campaign issue. WhatsApp, SMS, and Email solve the problem of general communication.
Product discovery made easy with Eureka
What do you like best about the product?
Every time we add a new item to our menu, Eureka makes sure that our clients can see it.
With ""Smart Recommender,"" we could now finally recognize and provide clients looking for great discounts with personalized, relevant recommendations.
With the help of Web suite, we could successfully implement cross-selling and upselling strategies.
With ""Smart Recommender,"" we could now finally recognize and provide clients looking for great discounts with personalized, relevant recommendations.
With the help of Web suite, we could successfully implement cross-selling and upselling strategies.
What do you dislike about the product?
Although utilizing the Web Suite was challenging at first, we were able to use the technology with ease thanks to Insider's support staff.
What problems is the product solving and how is that benefiting you?
We could launch hyper-personalized campaigns on the appropriate channels with Insider. Our AOV was previously quite low because of improper suggestions, but that is no longer the case. We were able to successfully engage and convert clients with Insider's package.
Uplift in client retention rate (CRR)
What do you like best about the product?
Text messaging and pop up's was the easiest way to stay in touch with customers. Using Insider's pop up tools, this goal was quite easy to accomplish. Easy integration of our other systems with the Insider tools. The Mobile App's simple navigation and interactive features.
What do you dislike about the product?
With Insider's tools and the best team in the industry, we have been able to establish a distinctive and powerful brand identity in the market.
What problems is the product solving and how is that benefiting you?
The AI-powered dynamic segmentation of Insider's Mobile App solutions has enabled us to send elevant messages and personalize our campaigns.
The best product for anyone in the e-commerce / digital commerce space.
What do you like best about the product?
Insider takes a huge load off of developers' shoulders and enables marketing teams to work faster, more agile and efficient. With Insider the development team can focus on the product and marketing team can focus on marketing with ease, with the Insider dashboard.
What do you dislike about the product?
As we are a small team focused on technology we don't have any dislikes however, I can see that the dashboard may be a bit complex for beginners. However, I think the adaptation process is not long as everyone in our team is able to use Insider on a daily basis.
What problems is the product solving and how is that benefiting you?
We are a social commerce platform focusing in sports and we use Insider in personalization of our users' shopping experience. More than that, we have a unique use case of Insider, as we have built our whole loyalty system on Insider's Architect feature (user journeys). This allows us to keep our loyatlty (points) system dynamic and with less in-house development effort.
Insider: Delivering personalized experiences that truly resonate
What do you like best about the product?
It's a true Insider. Built with an AI-intent engine that's got marketing higher learning. An engine that let's one leverage on prospects and customers predictable behaviour, preferences, needs and wants to deliver personalized experiences like never before.
What do you dislike about the product?
For me its a present-day platform that am yet to dislike. Excellent at inside target market knowledge, outstanding at personalized engagement. So far so good.
What problems is the product solving and how is that benefiting you?
We use this AI-driven, generative knowledge base to gain market insights that inform customer journeys and engagement. Quite critical in our marketing approaches and campaigns with tangible roi.
We saw a significant rise in customer retention
What do you like best about the product?
Insider's Web Push allows us to actively communicate with our users. Strategic and focused messaging improves user communication on WhatsApp and SMS. Ready-to-use email library templates help launch campaigns quickly.
What do you dislike about the product?
Insider played an instrumental role in streamlining various marketing campaigns. But a more industry-wise customized template library for all channels would be good to have.
What problems is the product solving and how is that benefiting you?
With thoughtful push alerts and an enhanced web presence, Insider assisted us in raising brand awareness.
We are pleased with the rise in user interaction.
We saw a significant rise in customer retention and we are hoping that it continues this way.
We are pleased with the rise in user interaction.
We saw a significant rise in customer retention and we are hoping that it continues this way.
Saw a significant reduction in our cart abandonment rate
What do you like best about the product?
Simple to design a customized path for every client.
Amazing, imaginative layouts with distinct brand messaging.
Email and SMS from Insider's toolkit guarantee prompt and customized communications.
Amazing, imaginative layouts with distinct brand messaging.
Email and SMS from Insider's toolkit guarantee prompt and customized communications.
What do you dislike about the product?
Insider's Product Demo Hub is an excellent resource for learning, onboarding, and brainstorming campaign ideas. We would like to see additional scenarios created by the team for the goods we use.
What problems is the product solving and how is that benefiting you?
Insider helped us engage with customers better via App Push
This diversity broadens our audience and fosters greater involvement, which ultimately fortifies our overall marketing strategy.
This diversity broadens our audience and fosters greater involvement, which ultimately fortifies our overall marketing strategy.
Insider helped us deliver customer delight
What do you like best about the product?
The recommendation engine helped us successfully execute our cross-selling and upselling strategy. Insider contributed to making each customer's experience more unique. By utilizing the "Smart Recommender," we were able to establish a connection with clients who were particularly looking for deals.
What do you dislike about the product?
The Insider support team has been incredibly helpful and responsive, with a wealth of knowledge.
What problems is the product solving and how is that benefiting you?
Changed how customers interacted with the Insider range of products.
Thanks to behavioral targeting, we were able to better understand client behavior and make informed decisions.
Thanks to behavioral targeting, we were able to better understand client behavior and make informed decisions.
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