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Insider - great customer experience optimization platform
What do you like best about the product?
The ability to orchestrate a cohesive personalised experience across all channels to our customers.
Insider’s proactive, empathetic, and analytical.
Ready to use template gallery for launching push campaigns.
Web Suite for its ability to set up a good looking and user friendly web store front with ease.
Insider’s proactive, empathetic, and analytical.
Ready to use template gallery for launching push campaigns.
Web Suite for its ability to set up a good looking and user friendly web store front with ease.
What do you dislike about the product?
The template library is sure great. We’d like to see more fresher templates come in soon.
What problems is the product solving and how is that benefiting you?
Running personalized campaigns with accurate customer segmenting was a challenge. Architect from Insider helped us overcome that. Insider's Web Suite enhanced the over all user experience for both our development team and customers. We could reach out to a larger audience and expand our market share with Insider’s tool suite.
Web Push nearly doubled our ROI
What do you like best about the product?
Insider’s dedicated team and their tailor-made innovative solutions.
Leveraging and optimizing user data to deliver a truly personalised and relevant customer experience
Leveraging and optimizing user data to deliver a truly personalised and relevant customer experience
What do you dislike about the product?
Although their dashboard is robust, a more condensed view is necessary for instant insights.
What problems is the product solving and how is that benefiting you?
.
Increased consumer loyalty through the use of Insider's capabilities in targeted marketing
What do you like best about the product?
The ability to build unique journeys from scratch and store templates for later usage in a short span of time. Predictive intelligence powered by AI assisted in contextually engaging people at the appropriate times to impact their purchasing decisions. Managing recommendations required less manual labour thanks to the auto-optimized approach.
What do you dislike about the product?
Although learning how to use every tool can be daunting, the Insider support staff makes it easy.
What problems is the product solving and how is that benefiting you?
We were able to enhance our website visitors' experience with the help of Insider's Web Suite. We were able to successfully lower our customer churn rate and increase conversions. We can now send recommendations and alerts on time by utilizing Insider’s Web Push.
Great web solution for ROI growth
What do you like best about the product?
With Web Push we were able to send timely alerts on price drop and premium content, encouraging readers to become subscribers.
We used their Web Suite and Smart Recommerder tools, enabling us to expand our customer base.
Insider's customer service team is very knowledgeable and helpful, and they are constantly there to help their partners get through even the most difficult business problems.
We used their Web Suite and Smart Recommerder tools, enabling us to expand our customer base.
Insider's customer service team is very knowledgeable and helpful, and they are constantly there to help their partners get through even the most difficult business problems.
What do you dislike about the product?
We would be delighted to suggest Insider to companies trying to enhance their advertising efforts. We're delighted that we decided to use Insider.
What problems is the product solving and how is that benefiting you?
Insider helped with dynamic traffic allocation while experimenting with different versions to boost engagement and boost conversion rates.
Our CTRs increased as a result of Insider's automated campaigns and tailored promotional communications.
We have enhanced the user experience thanks to Insider's personalisation features, and this has increased conversion rates.
Our CTRs increased as a result of Insider's automated campaigns and tailored promotional communications.
We have enhanced the user experience thanks to Insider's personalisation features, and this has increased conversion rates.
Recommending the right products is now easy
What do you like best about the product?
We were able to engage, retain, and convert customers.
The algorithms used by Smart Recommender optimised suggestions during the course of the buying experience, increasing cart value
The algorithms used by Smart Recommender optimised suggestions during the course of the buying experience, increasing cart value
What do you dislike about the product?
A more advanced gamification experience will be a great addition
What problems is the product solving and how is that benefiting you?
Our customer churn was exceptionally high over the last two months.
Insider’s Web Push helped us quickly send highly personalised notifications and stop the churn.
Smart Recommender’s AI capabilities ensured we presented the right recommendations to our customers.
Insider’s Web Push helped us quickly send highly personalised notifications and stop the churn.
Smart Recommender’s AI capabilities ensured we presented the right recommendations to our customers.
Gained 2.45X higher conversions with personalized Responsive Layout Banner
What do you like best about the product?
Commitment to marketing by their creative approach towards consumer engagement.
2.45x boost in our conversions using personalised Responsive Layout Banner.
Ability to customise content to individual tastes for a more meaningful relationship with our customers.
2.45x boost in our conversions using personalised Responsive Layout Banner.
Ability to customise content to individual tastes for a more meaningful relationship with our customers.
What do you dislike about the product?
We were slow to understand the full capabilities of the products as we were using it limitedly. Responsive Layout Banners explorer tools on their website were really helpful in giving us new campaign ideas.
What problems is the product solving and how is that benefiting you?
We overcame issues with consumer engagement and conversion rates.
Ability to effectively target and interact with our audience on a more personal level because of Insider's platform, which improved the overall customer experience.
Significant outcomes in terms of higher conversion rates and general business expansion.
Ability to effectively target and interact with our audience on a more personal level because of Insider's platform, which improved the overall customer experience.
Significant outcomes in terms of higher conversion rates and general business expansion.
Effective tool to acquire quality leads
What do you like best about the product?
Insider has been a fantastic growth partner, providing the robust Customer Data Platform (CDP) tool. With their Web Suite and Web Push, customised to suit our business, we've been able to seize opportunities in the competitive real estate market. Their magic banners have been particularly impressive, enabling us to create a more engaging website that enhances user interaction, delivers personalised experiences, and facilitates conversions.
What do you dislike about the product?
We truly appreciate the convenience of running campaigns independently from tech reliance, making it a standout feature for us.
What problems is the product solving and how is that benefiting you?
The real estate market is booming, with unprecedented investments in both residential and commercial properties. However, effectively targeting and showcasing properties to this vast pool of buyers posed a challenge. Insider came to our aid, to become our growth partner.
Their Web Suite revamped our website, efficiently segmenting customers and displaying tailored content using magic banners. Additionally, they proposed web notifications to keep users engaged with updates on new listings, responses, and offers, even when they weren't actively browsing our site. Our experience with Insider has been wonderful, resulting in the acquisition of more quality leads.
Their Web Suite revamped our website, efficiently segmenting customers and displaying tailored content using magic banners. Additionally, they proposed web notifications to keep users engaged with updates on new listings, responses, and offers, even when they weren't actively browsing our site. Our experience with Insider has been wonderful, resulting in the acquisition of more quality leads.
Increased number of bookings since we started using Insider’s products
What do you like best about the product?
The products we are are using - Webpush, email, Architect Insider product is very innovative & utilized advanced big data to enable the team to launch targeted effective campaigns. Insider also constantly enhances their product with new features.
What do you dislike about the product?
Data integration can be a bit complex sometimes.
What problems is the product solving and how is that benefiting you?
We are mainly addressing the drop-off of users to other 3rd party online booking platforms after
researching on our website. We’re bringing them back to our website through remarketing ads.
By using cart / browse abandonment web pushes & emails, we are able to retarget & drive more
users to book via our booking platform.
researching on our website. We’re bringing them back to our website through remarketing ads.
By using cart / browse abandonment web pushes & emails, we are able to retarget & drive more
users to book via our booking platform.
Great tool to segment our users and reach them from the channel they choose over one panel.
What do you like best about the product?
It is easy to use. Customer support is mostly fast and helpful.
What do you dislike about the product?
I don't like the data confusion we have over insider. Also, there are a lot more can be done, especially in architect tool. Most of the time it is hard to analyze the data. For ex. when i go over a users events, i see journey production. When i want to see the details i only see inapp id or email id etc. In numerous of inapps there is no other way to find that inapp but look one by one to each inapp in that journey.
What problems is the product solving and how is that benefiting you?
It collects all in one panel and helps me to find ways to reach customers without putting effort to our tech team. I can easily change, monitor the information i want my users to see.
Increase the number of test drives using Web Push, SMS, and Email powered by Architect.
What do you like best about the product?
Insider's personalization capabilities are brilliant. In the automotive industry, it can be challenging to offer a personalized experience. So, we needed a data collection system that could help us divide customers into segments. Insider's CDP solution is just what we were looking for. It easily creates segments and allowed us to send personalized messages to our customers using modern channels like WhatsApp. We have already seen a significant uplift in test drives since using Insider's CDP.
What do you dislike about the product?
The product helped us deliver personalization at scale and improve our team's productivity. Since they offer various types of solutions, we were unclear which ones we should leverage first. But the team offered us specific solutions to help hit our most important metrics - the support was great.
What problems is the product solving and how is that benefiting you?
We were looking to improve the number of test drive bookings; this is critical for us to get sales. In order to do that we needed to improve our customer experience (CX) and deliver personalized experiences that encouraged customers to engage with us. Insider helped us segment our customers in the easiest way possible, we were then able to send messages through WhatsApp to improve return on investment (ROI). We've been so impressed with the results we've seen from Insider.
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