Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,171 reviews
from
External reviews are not included in the AWS star rating for the product.
30% increase in direct bookings using Insider’s Email tool
What do you like best about the product?
As a travel brand, it was essential for us to establish a strong online reputation to ensure our users trusted our services. The most effective way to achieve this was to engage our website visitors across various channels personally. Therefore, we selected Insider's Mobile App, Email, SMS, and WhatsApp tools. The Mobile App catered to our mobile users in a way we never imagined. Its in-app recommendations feature is very precise, utilizing users' browsing and purchase history to suggest offers most suited to their preferences. After integrating Insider's solutions, we noticed a decrease in both bounce rates and app closure rates. All thanks to the Insider.
What do you dislike about the product?
The Mobile App pre-built templates helped us to replicate our lead collection success. Insider addressed all our needs. We are very happy to have worked with them.
What problems is the product solving and how is that benefiting you?
Since we couldn't deliver personalized experiences to our users, our direct booking rates weren't improving. The Insider team suggested to start email campaigns to inform users about offers and discounts tailored to their searches. The Email tool was very effective. We had access to over 40 pre-built templates, including AMP, price alerts, welcome emails, and more, which expedited our campaign launch. The standout feature was the modular editor. By combining it with the pre-built templates, we turned a standard email into a conversion powerhouse. The interactive, responsive, and dynamic elements also contributed significantly. Thanks to Insider, our direct booking rates increased by 30%.
Cross-channel journeys boosted our ROI by 28%
What do you like best about the product?
The integration between Insider's tools is seamless. Switching from one tool to another is a cakewalk. Its compatibility with the existing business system is also commendable. We selected their Web Suite, Web Push, and Architect tool and the experience was magical.
Architect was the best of all. It allowed us to effortlessly design cross-channel campaigns. This tool transformed our customer experience, enabling us to craft personalized campaigns across various channels at scale.
Architect was the best of all. It allowed us to effortlessly design cross-channel campaigns. This tool transformed our customer experience, enabling us to craft personalized campaigns across various channels at scale.
What do you dislike about the product?
Insider has been proactive in addressing the major challenges we encountered on our website and helped us to realize our primary objectives. We are more than happy to recommend them as an overall growth development partner.
What problems is the product solving and how is that benefiting you?
We had been experiencing a consistently low ROI from our marketing campaigns and weren't sure about the underlying issues. After learning about Insider, we reached out to them for insights. They quickly identified our weak points and recommended the right tools to address them.
Initially, we were hesitant about adopting Web Push as a communication channel. However, we soon recognized its potential. Thanks to Web Push Recommendation, we were able to send personalized product suggestions through web push notifications to our website users, enhancing our engagement and ensuring they received the most relevant recommendations.
Since the Web Suite is part of Insider’s journey orchestrator, it enabled us to craft seamless customer journeys across various platforms that were frictionless, unified, and centered around the user. Due to these combined efforts, we witnessed a 28% boost in our ROI within weeks of implementation.
Initially, we were hesitant about adopting Web Push as a communication channel. However, we soon recognized its potential. Thanks to Web Push Recommendation, we were able to send personalized product suggestions through web push notifications to our website users, enhancing our engagement and ensuring they received the most relevant recommendations.
Since the Web Suite is part of Insider’s journey orchestrator, it enabled us to craft seamless customer journeys across various platforms that were frictionless, unified, and centered around the user. Due to these combined efforts, we witnessed a 28% boost in our ROI within weeks of implementation.
Increased lead generation rates by 4X using Email tool
What do you like best about the product?
Insider's product suite offers the best marketing automation experience in the industy. Its four-dimensional approach examines every aspect of campaign needs and responds appropriately. We acquired their Email, SMS, and Mobile App tools. All these tools integrated seamlessly with our existing business systems and operated without a hitch.
The standout tool was the Email. It greatly enhanced our email campaigns. We accessed over 40 pre-built email templates, including AMP, price alerts, welcome emails, and more, speeding up our campaign launches.
The standout tool was the Email. It greatly enhanced our email campaigns. We accessed over 40 pre-built email templates, including AMP, price alerts, welcome emails, and more, speeding up our campaign launches.
What do you dislike about the product?
Working with them has been a great experience, and we look forward to collaborating with them again in the future.
What problems is the product solving and how is that benefiting you?
We couldn't generate quality leads for our transportation brand. The information we obtained from our website mostly consisted of visitors who were only interested in downloading our free resources. To address this, we reached out to the Insider support team.
We began by enhancing our email campaigns. The AMP feature enriched our email experiences, offering web-like interactions and cohesive design elements. With Insider's no-code AMP blocks and pre-built templates, we transformed our emails into powerful conversion tools in no time.
Additionally, by utilizing the Bulk SMS and Single SMS features, we engaged our visitors through messaging platforms, delivering tailored information to each user. This greatly improved our one-to-one messaging experience with our customers. As a result, our lead generation increased fourfold.
We began by enhancing our email campaigns. The AMP feature enriched our email experiences, offering web-like interactions and cohesive design elements. With Insider's no-code AMP blocks and pre-built templates, we transformed our emails into powerful conversion tools in no time.
Additionally, by utilizing the Bulk SMS and Single SMS features, we engaged our visitors through messaging platforms, delivering tailored information to each user. This greatly improved our one-to-one messaging experience with our customers. As a result, our lead generation increased fourfold.
40% conversion rate uplift from Smart Recommender
What do you like best about the product?
We are very pleased with the suite of products we've utilized, which includes Web Suite, Web Push, Architect, Email, and Smart Recommender. These products are exceptionally easy to use. They offer robust segmentation capabilities that assist us in effectively targeting the right customer groups. The built-in templates not only help us launch campaigns more quickly but also inspire new campaign concepts, thanks to their accessibility. Additionally, the support and guidance we receive from Insider's Customer Support team, along with the comprehensive Academy documentation, contribute significantly to resolving any questions or concerns we may have.
What do you dislike about the product?
We've encountered minimal issues as the products are exceptionally user-friendly. When challenges arise, their support and the Academy documentation have consistently assisted us in resolving any difficulties effectively.
What problems is the product solving and how is that benefiting you?
With the segmentation features offered by Insider, particularly predictive segmentation, we successfully honed in on our intended customer groups. Smart Recommender played a crucial role in enhancing product discovery by enabling us to showcase AI-driven personalized product suggestions. Leveraging this tool allowed us to reduce bounce rates, amplify page views, improve conversion rates, and enhance the average order value through cross-selling recommendations.
70% Uplift in loyalty and customer retentition
What do you like best about the product?
In our line of business accurate patient information is important and Insider’s CDP (Customer Data Platform) ensures we always have access to complete and accurate patient history making it our most favourite tool from Insider. Architect and Email are two other Insider tools we have been using and the results we managed to achieve have been unbelievable.
Architect – the journey orchestration tool by Insider tracks every possible customer touchpoint and using ready-to-use email and WhatsApp templates we ensure that our customers get to know the right offers, due tests and doctor follow-up visits on time. Also, running personalized campaigns for health check-ups is now easy and always a success. Our customer retention is up by 70% all thanks to Insider.
Architect – the journey orchestration tool by Insider tracks every possible customer touchpoint and using ready-to-use email and WhatsApp templates we ensure that our customers get to know the right offers, due tests and doctor follow-up visits on time. Also, running personalized campaigns for health check-ups is now easy and always a success. Our customer retention is up by 70% all thanks to Insider.
What do you dislike about the product?
The ready to use templates are a life-saver, however industry specific templates like for us would be a welcome addition. However, we do understand that given the spectrum of industries Insider caters to they need to have solutions that can be applicable in many different scenarios. However, Insider has gone that extra-mile to come up with tailored solutions to address our unique business needs.
What problems is the product solving and how is that benefiting you?
We were struggling to retain and expand our customers despite having the best doctors on-panel, state of the art medical facilities, and highly competitive pricing. Our biggest drawback was our inability to serve our customers the way they expected us, resulting in high customer churn. We got the Insider team onboard to fix this problem. The Growth managers at Insider suggested we use CDP, Architect, and Email by Insider.
CDP helped us gather all data at one place which enabled us to segment customers and run more targeted campaigns.
· Architect tracked every possible customer touchpoint and ensured we run a cohesive communication across all channels with our customers.
· Email helped us run a more personalized and targeted campaign ensuring better customer engagement.
With Insider we could significantly reduce customer churn and achieve a 70% uplift in customer retention.
CDP helped us gather all data at one place which enabled us to segment customers and run more targeted campaigns.
· Architect tracked every possible customer touchpoint and ensured we run a cohesive communication across all channels with our customers.
· Email helped us run a more personalized and targeted campaign ensuring better customer engagement.
With Insider we could significantly reduce customer churn and achieve a 70% uplift in customer retention.
Insider’s personalized recommendations increased our AOV by 38%
What do you like best about the product?
Working with Insider was a valuable experience for us. We used their SMS and Email tools, which helped us enhance our customer service. These tools allowed us to orchestrate a data-driven ordering experience.
The highlight was the ability to create attractive emails using the templates provided taking into consideration customer feedback and user preferences at various touchpoints to offer a genuinely unique, relevant, and personalized experience.
Additionally, the Bulk SMS and Single SMS features enabled us to instantly share real-time order updates with our users.
The highlight was the ability to create attractive emails using the templates provided taking into consideration customer feedback and user preferences at various touchpoints to offer a genuinely unique, relevant, and personalized experience.
Additionally, the Bulk SMS and Single SMS features enabled us to instantly share real-time order updates with our users.
What do you dislike about the product?
Within months of implementing Insider's tools, our average order value increased by 38%. We are very pleased to work with Inside
What problems is the product solving and how is that benefiting you?
In our line of business, delivering personalized and interactive content related to our items is crucial for our growth. However, we weren’t able to scale to our expected potential.
Insider's tools completely changed this. The Email tool's Product Filters and Search feature allowed our customers to filter and search for food items based on their preferences. This made it easier for them to find what they wanted and also enabled us to generate more relevant product recommendations.
The SMS event data boosted our SMS open rates, click-through rates, and conversion rates. Our items now reach a broader user base, and our sales numbers are pretty impressive. Kudos to the Insider for making this a reality.
Insider's tools completely changed this. The Email tool's Product Filters and Search feature allowed our customers to filter and search for food items based on their preferences. This made it easier for them to find what they wanted and also enabled us to generate more relevant product recommendations.
The SMS event data boosted our SMS open rates, click-through rates, and conversion rates. Our items now reach a broader user base, and our sales numbers are pretty impressive. Kudos to the Insider for making this a reality.
Achieved 2X sales figures with Insider's AI powered Architect tool
What do you like best about the product?
In the home and furniture business, it’s more than necessary to showcase products in a highly engaging and interactive way. Unfortunately, we were unable to achieve that. But after selecting Insider’s Architect, Email, and Web Push tools, things took a turn for the better. With Web Push, we could send tailored messages directly to our website users through their browsers. These messages were personal and perfect for keeping our website visitors interested. This exponentially increased our customer experience as compared to what it was before.
What do you dislike about the product?
The Insider support team is always goes an extra mile to help us create tailored marketing strategies to ensure positive business outcomes. We are very happy to choose them as our growth partner.
What problems is the product solving and how is that benefiting you?
Insider helped us address one of our biggest challenge, low sales. Using Insider’s Architect tools, we were able to grow our loyal customers significantly as we've personalized customer experiences across the customer lifecycle and have provided them more reasons to continue engaging with us across channels, like the Template Library, which we used to create customer journeys easily. As a result, our website traffic went up, we gained more customers, and regular visits increased because users found value in our tailored campaigns.
Achieved a 15x ROI in 2023 with Insider
What do you like best about the product?
We are extremely happy with the ROI that we received.
The flexibility of Smart Recommender algorithms and quick to deploy functionalities are really amazing.
The sheer variety of journeys that can be deployed using Architect is amazing.
The flexibility of Smart Recommender algorithms and quick to deploy functionalities are really amazing.
The sheer variety of journeys that can be deployed using Architect is amazing.
What do you dislike about the product?
Sometimes I feel the system is not completely there yet and there are some optimizations needed. But apart from that, we have no complaints.
What problems is the product solving and how is that benefiting you?
We are targeting unknown users with triggered messaging to bring them back into the funnel if they drop out during the 2nd and 3rd purchase.
There was an increase of 37% add to cart rate with Smart Recommender.
We achieved a 15x ROI in 2023 and we are expecting the same as we move forward.
There was an increase of 37% add to cart rate with Smart Recommender.
We achieved a 15x ROI in 2023 and we are expecting the same as we move forward.
Insider helps us understanding and communicating with our users better
What do you like best about the product?
There is nothing that Insider can not do, this tool is so powerful when used properly.
What do you dislike about the product?
Navigating through the panel is challenging and can be overwhelming, but the support team in Insider gave us all the support that they could give to make the process easier for us in terms of implementation and scenario readiness.
What problems is the product solving and how is that benefiting you?
Insider helps us to communicate with the right users at the right time.
Helping the business to increase the conversion rate and personalization based on user behaviour.
Helping the business to increase the conversion rate and personalization based on user behaviour.
General frameworks are very useful for on-site optimization.
What do you like best about the product?
Create and optimize customer-focused scenarios
What do you dislike about the product?
Since processes are conducted through the Help Center, they take a very long time, and immediate intervention is not possible.
What problems is the product solving and how is that benefiting you?
Provides support on email and WhatsApp topics
showing 341 - 350