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Insider driving incremental growth for us online
What do you like best about the product?
Insider has enabled new capabilities for our business to trade online, driving incremental growth and conversion.
What do you dislike about the product?
The initial setup of certain campaigns can take some time to configure to align with the business needs such as specific design/UX/UI requirements specific to our brand.
What problems is the product solving and how is that benefiting you?
It is enabling our business to curate and amplify personalised and/or targeted trade messages onsite, ultimately helping us to improve conversion and drive incremental growth.
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Product Recommendations helped improve product discovery and conversions by 50%
What do you like best about the product?
1. Smart Recommender boosted product discovery and convrsions
2. All-in-one tool to create campaigns across different products and channels
3. User behavior analysis for showing personalized messages and campaigns
4. Architect for cross-channel communications
5. Always supporting Insider CS team
2. All-in-one tool to create campaigns across different products and channels
3. User behavior analysis for showing personalized messages and campaigns
4. Architect for cross-channel communications
5. Always supporting Insider CS team
What do you dislike about the product?
SMS product was pricier than most standard SMS products. That was the one concern apart from which we had great experience.
What problems is the product solving and how is that benefiting you?
1. Improved product discovery and conversions
2. User interest based personalized campaigns
3. Communication across multiple channels
4. Churn analysis to retain custormers
2. User interest based personalized campaigns
3. Communication across multiple channels
4. Churn analysis to retain custormers
Amazing ERP , Analytics , Mobile App management and Behaviour management platform
What do you like best about the product?
Integration with Emails , Whatsapp, Backend APIs and Mobile App integration is seamless using insider , create flows for user behaviour , Analytics management and much more
What do you dislike about the product?
Initially, the dashboard was a little tricky to understand and to get onboarded with but with time it became the "goto" tool for our E-commerce company,
What problems is the product solving and how is that benefiting you?
Mobile Marketing, in app popups, Analytics for the app, sending push notifications and Whatsapp campaigns, integration with backend APIs for personalised experience
Improved product discovery and recommendations led to 27X ROI in just 6 months
What do you like best about the product?
The capabilities of Insider’s products are extremely impressive. We found it simple to integrate numerous tools to accomplish segmentation, thanks to the flexibility and user-friendliness of the technology. This enabled us to engage the right customer audiences with the right messages to maximize revenues.
Additionally, the support team at Insider impressed us greatly with their combination of extensive global experience and local market knowledge. We highly recommend Insider to any company seeking to enhance its channels.
Additionally, the support team at Insider impressed us greatly with their combination of extensive global experience and local market knowledge. We highly recommend Insider to any company seeking to enhance its channels.
What do you dislike about the product?
We’ve had a great experience so far but feel that the price could be adjusted more based on revenue. Moreover, there are no direct ROI measurement dashboards on the panel, which would have definitely been helpful.
What problems is the product solving and how is that benefiting you?
We were already engaging our users on multiple touchpoints but they weren’t yielding the desired results. That’s when we decide to use Insider’s products to boost product discovery and reduce the bounce rate.
With Insider’s Smart Recommender, we were able to show personalized product recommendations to our customers visiting the website and thereby ensured that they stayed on the website longer and purchased more. With their Web Push, we re-nurtured interest shown by users before they left our website and brought them back to the website to complete the purchase. This technique ensured that we boost conversions and revenues while seeing a 27X ROI in 6 months.
With Insider’s Smart Recommender, we were able to show personalized product recommendations to our customers visiting the website and thereby ensured that they stayed on the website longer and purchased more. With their Web Push, we re-nurtured interest shown by users before they left our website and brought them back to the website to complete the purchase. This technique ensured that we boost conversions and revenues while seeing a 27X ROI in 6 months.
Customer loyalty was increased through efficient retargeting and personalization suite of Insider
What do you like best about the product?
Choosing a favorite is difficult. We love the entire Insider suite of products. Being in the banking sector keeping our customers informed, transparency, and building trust is the top priority. Insider helped us achieve this and more. As a result, through word of mouth and positive feedback by our existing customers we were able to acquire nearly 50% more customers than what we usually do in a month.
What do you dislike about the product?
Sometimes creating campaigns weren't as easy as we thought that it would beans the platform isn't as DIY (Do-it-yourself) as it initially seemed. However, the team ensured that this wouldn’t be a problem for us. Our interaction with Insider has been wonderful thus far. The service of Insider has been nothing but an absolute delight!
What problems is the product solving and how is that benefiting you?
We were juggling multiple marketing campaigns at once, which was consuming a lot of our time and energy. Unfortunately, neither the conversion rates nor the value of the basket increased. We employed the Conversion suite for desktop, mobile, and web push, with the assistance of the Insider team. Through Insider's web suite, we have been able to considerably increase conversion rates since we began working with them.
Our only goal was to increase customer loyalty by using efficient push notifications to retarget customers at a time when their conversion potential is the highest. With Insider's service, we were able to build custom campaigns and discounts to advertise our campaigns to loyal customers through web push notifications, greatly raising the conversion rate.
Our only goal was to increase customer loyalty by using efficient push notifications to retarget customers at a time when their conversion potential is the highest. With Insider's service, we were able to build custom campaigns and discounts to advertise our campaigns to loyal customers through web push notifications, greatly raising the conversion rate.
Delivered accurate product recommendations across the customer journey with Insider
What do you like best about the product?
The integration of the Smart Recommender tool was seamless and hassle free. In case, if one faces any issue with understanding any particular tool or finds it hard to track results, their team of experts is always there to help you out. Not only it saves your time, but it also enables you to track the performance of your business and change your strategy immediately, if needed.
What do you dislike about the product?
We haven’t encountered any problems yet and are highly satisfied with the results we are getting after bringing Insider into the picture.
What problems is the product solving and how is that benefiting you?
We needed a platform that’s intuitive, easy to use, and allows simple yet effective test campaign strategies and slightly tweaks them with fewer available resources. To achieve success in this, speed and accuracy in delivery were of paramount importance. Insider suggested we use their AI-powered notifications and Smart Recommender in order to recognize all the patterns and activities. Furthermore, the tool offered us the capability to track user behavior in order to display relevant and optimized content to them. One thing that we liked the most about using this platform is its segmentation and the way it quickly adapts to the dashboard to create personalized campaigns using pre-built templates.
Leveraged category optimizer to improve mobile browsing experience for our users
What do you like best about the product?
We’ve been associated with Insider for the past few months now and working closely with them has been a wonderful experience for us. Their team provided us with immediate support whenever we faced any issue with integration.
What do you dislike about the product?
There isn’t anything specific that we dislike. Overall, the experience has been great for us. In the beginning, we needed a bit of hand-holding, but the Insider's team had supported us throughout the implementation and execution process.
What problems is the product solving and how is that benefiting you?
As mobile screens are smaller, our customers were not interested in navigating to our mobile website. So we wanted to enhance this experience for our customers, and also drive more conversions through mobile. The account management team at Insider recommended we take advantage of their Category Optimizer tool to help users easily find categories they’re more interested in.The tool reshuffles the category menu based on the browsing history of users. By implementing this, we were able to speed up product discovery for our mobile users, which further resulted in an uplift in conversion rates.
Experience in Using the Business Tools.
What do you like best about the product?
-ชอบในส่วนของ Experience Tool ส่วนที่ User สามารถปรับแก้รูปแบบได้เองตามความต้องการ
-ชอบในส่วนของ Architecture ที่สามารถดู Live statics ได้ และยังสามารถเห็น Journey และ Analytics ได้อีกด้วย
-ชอบในส่วนของ Architecture ที่สามารถดู Live statics ได้ และยังสามารถเห็น Journey และ Analytics ได้อีกด้วย
What do you dislike about the product?
-ในส่วนของการดาวน์โหลดรูปภาพของ web push ยังไม่สามารถทำการ drag and drop ได้
-Side bar tool ตอนopen ticket เพื่อทำการแจ้งเกี่ยวกับ Information - Air Suvidha (เดินทางเข้าประเทศอินเดีย) ผ่าน Tools นี้ (ซึ่งก่อนหน้าเป็นการนำ content ของ escaper แสดงบน Tool นี้) และพอจะเปลี่ยนเนื้อหา ก็ต้องคอยทำการ open ticket ใหม่ และก็ต้องใช้เวลาในการดำเนินการซึ่งตอนนั้นข้อมูลตรงนั้นเป็นส่วนที่ต้องรีบทำการประชาสัมพันธ์แก่ผู้โดยสาร แต่ก็ใช้เวลาสักระยะกว่าจะทำการ dev เสร็จ เลยรู้สึกว่า อยากให้ Tools หลายๆ อย่างที่เคยมีการ build ขึ้นมาใหม่ เวลาต้อ
การแก้ไขข้อมูลเพิ่มเติม อยากให้ user สามารถกแก้ไขได้ทันท่วงที
-Side bar tool ตอนopen ticket เพื่อทำการแจ้งเกี่ยวกับ Information - Air Suvidha (เดินทางเข้าประเทศอินเดีย) ผ่าน Tools นี้ (ซึ่งก่อนหน้าเป็นการนำ content ของ escaper แสดงบน Tool นี้) และพอจะเปลี่ยนเนื้อหา ก็ต้องคอยทำการ open ticket ใหม่ และก็ต้องใช้เวลาในการดำเนินการซึ่งตอนนั้นข้อมูลตรงนั้นเป็นส่วนที่ต้องรีบทำการประชาสัมพันธ์แก่ผู้โดยสาร แต่ก็ใช้เวลาสักระยะกว่าจะทำการ dev เสร็จ เลยรู้สึกว่า อยากให้ Tools หลายๆ อย่างที่เคยมีการ build ขึ้นมาใหม่ เวลาต้อ
การแก้ไขข้อมูลเพิ่มเติม อยากให้ user สามารถกแก้ไขได้ทันท่วงที
What problems is the product solving and how is that benefiting you?
ในส่วนของ Cart Abandon Email ที่ตอนนี้ทาง Insider กำลังช่วยแก้ไข เนื่องจากยังติดปัญหาในขั้นตอนการทดสอบ /
เมื่อแก้ไขในส่วนนี้ได้เรียบร้อย และสามารถทำการ launch ได้ คาดว่าจะมีผลในเรื่องของ benefits ในเรื่องของ user experience มากขึ้น และ revenue ที่อาจจะเติบโตข้นขององค์กร
เมื่อแก้ไขในส่วนนี้ได้เรียบร้อย และสามารถทำการ launch ได้ คาดว่าจะมีผลในเรื่องของ benefits ในเรื่องของ user experience มากขึ้น และ revenue ที่อาจจะเติบโตข้นขององค์กร
42X ROI achieved using Insider’s personalization suite
What do you like best about the product?
We were mesmerized by the work done by the Insider team. Using Insider's Web Push suite, we were able to run multiple campaigns simultaneously, even without the support of the internal development team. With the suggestions and continual support of Growth Managers at Insider, we were able to increase our revenue by a whopping 42 times. We're glad to choose Insider as our growth partner.
What do you dislike about the product?
We are happy with the results we have achieved so far. There's nothing particular that we dislike about Insider. With the support of team Insider, we have been able to achieve what we wanted to and would definitely love to leverage their other products as well in the near future.
What problems is the product solving and how is that benefiting you?
Initially, our goal for this collaboration was to increase our conversion rate and sales through our mobile application. Having understood our requirement, Insider team recommended we leverage their Web Push channel that enabled us to run multiple campaigns at the same time and reach wider target audience. As we were failing to drive sales through our mobile application, Insider's Growth Management team advised us that we use their Mobile App suite.
With this implementation, we were able to improve the UI/UX of our application and provide our users with personalized customer experience. With the help of the tool, we were able to keep a tab on the unique user behavior and purchase intent. This further enabled us to enhance product discovery on our mobile app for our customers and nudge them to make a purchase.
As a result, our conversion rates were increased by 8.6% and the ROI shot up by an impressive 42 times.
With this implementation, we were able to improve the UI/UX of our application and provide our users with personalized customer experience. With the help of the tool, we were able to keep a tab on the unique user behavior and purchase intent. This further enabled us to enhance product discovery on our mobile app for our customers and nudge them to make a purchase.
As a result, our conversion rates were increased by 8.6% and the ROI shot up by an impressive 42 times.
Uplift in conversion rates with Insider’s Web Push suite and personalization solution
What do you like best about the product?
With Insider's Web Push notifications, we had the autonomy and agility to run campaigns without the support of the internal product team. Once we understand more about triggers, we effortlessly diversify campaigns. We can also best use your targeting capabilities to target different audiences and increase engagement and conversions.
What do you dislike about the product?
So far, we’ve seen great results using Insider’s Web Push channel. There’s nothing that we dislike.
What problems is the product solving and how is that benefiting you?
the Web Push solution allowed us to generate more leads and acquire new customers. Using technology, we sent over 40 million personalized notifications to our website visitors, which greatly increased our conversion rate, plus we also saw an improvement in our campaign click-through rates.
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