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Achieved 8.29% uplift in conversion rate and 16X ROI using Insider’s Marketing Automation
What do you like best about the product?
The customer success team at Insider provided excellent training and ongoing support, making it easy for our team to adapt to the platform and fully utilize its capabilities. The combination of the omnichannel engagement solution and dedicated customer success support made Insider a valuable partner in driving business growth for us. We’ve seen massive growth in engagement, conversions, and retention since we started using Insider’s Marketing Automation solution.
What do you dislike about the product?
Nothing particularly noteworthy comes to mind, although we would like to mention that it can be challenging to adapt to the platform at first. Understanding all the aspects of the platform, however, is simple with regular training sessions from the professionals and ongoing assistance from the customer success team.
What problems is the product solving and how is that benefiting you?
We greatly appreciate the positive impact that Insider has had on our business. We operate in the high-end jewellery industry and face challenges with high abandoned rates and low basket size. However, with Insider's omnichannel engagement solution, we were able to increase their Customer Relationship Units (CRUs) and basket size significantly. Insider has enabled us to communicate with our customers through multiple channels, using a single unified customer data place and a recommendation engine that drove CRU growth. As a result, we have achieved an impressive 16X return on investment.
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Increased organic discovery of the website by 40% with Insider’s Web suite
What do you like best about the product?
Apart from the work we do, we hold communications and support in high regard. This was the main reason why we loved working with Insider. The UI is smooth and the support staff was wonderful. We got prompt replies to any queries we had. And this is just the tip of the ice-berg. We look forward to continuing our collaboration with Insider.
What do you dislike about the product?
While the experience with Insider was quite fulfilling, a little room to wiggle would have been more appealing. Having an option for custom rules and attributes without having to create a new ticket would have been helpful. Still, the Insider team accommodated our customizations with speed and efficiency.
What problems is the product solving and how is that benefiting you?
Our offline experience has always been the pride of our organization. It has always been unique for every customer, and so we wanted to translate the same onto our website by mapping out different customer journeys tailored to each visitor. We also wanted to provide our customers with an omnichannel experience. That’s where Insider came into the picture and suggested us solutions like Web and Mobile Web Suite.
With the help of the Insider team, we implemented strategies like Social Proof, Hello Bar, and Countdowns on our website that resulted in increased customer engagement and higher conversion rates. In addition, we used their Web Push channel to alert our customers with discounts and offers in real-time. This strategy helped us drive customers to our website and make a purchase. In a short span of time, we observed a massive boost in our revenue.
With the help of the Insider team, we implemented strategies like Social Proof, Hello Bar, and Countdowns on our website that resulted in increased customer engagement and higher conversion rates. In addition, we used their Web Push channel to alert our customers with discounts and offers in real-time. This strategy helped us drive customers to our website and make a purchase. In a short span of time, we observed a massive boost in our revenue.
Leveraging Insider for personalizing campaigns is a game changer
What do you like best about the product?
Insider has been a great partner for us. Their team of Growth Consultants have helped us with the ideation, creation, and execution of campaigns after we completed the integration.
One of the best things that we liked the most about Insider is that the Growth Management Platform offers a variety of predefined templates that not only saves time and effort but also allows us to run a number of campaigns simultaneously.
One of the best things that we liked the most about Insider is that the Growth Management Platform offers a variety of predefined templates that not only saves time and effort but also allows us to run a number of campaigns simultaneously.
What do you dislike about the product?
We’ve loved utilizing the tool so far and there’s nothing that we dislike so far. In the beginning, we needed a little hand-holding to get started. But the Account Management team has cooperated with us enthusiastically throughout, from implementation to execution. Overall, we’re happy with the results we’ve achieved.
What problems is the product solving and how is that benefiting you?
We observed that a significant proportion of our website users would add products to their cart but didn’t complete their purchase. Therefore, we needed an innovative and automated solution that could help us turn our visitors into paying customers. Having understood our core needs, the Growth Consultants at Insider recommended we leverage their Web Suite channel to create personalized experiences for our customers. This enabled us to increase our website traffic and generate more leads.
In addition, the team suggested we use their web push channel to send out notifications to those who already had products in their cart. This implementation helped us remind our users to complete their purchase. In a short span of time, we observed that there was a spike in Average Order Value (AOV) and a significant increase in conversion rates.
In addition, the team suggested we use their web push channel to send out notifications to those who already had products in their cart. This implementation helped us remind our users to complete their purchase. In a short span of time, we observed that there was a spike in Average Order Value (AOV) and a significant increase in conversion rates.
Boosted activation + LTV across 4 countries
What do you like best about the product?
We recently started using Insider Saas, and the results are impressive. The activation ratio has significantly increased, resulting in better lifetime value and lower customer acquisition costs. What we love about this platform is the complete automation of growth marketing activities. It is easy to use, and it helped us grow into more countries with minimal effort. I highly recommend this platform if you want a reliable solution to maximise your growth.
What do you dislike about the product?
The platform is feature-rich and can be overwhelming at first, but the onboarding team has been incredibly supportive, helping us to make the most of the solution. With their assistance, we have been able to quickly become familiar with all of the features and functions available.
What problems is the product solving and how is that benefiting you?
Deploying Insider helped us improve the activation ratio and increasing lifetime value, thanks to a well-structured customer journey and campaign automation, while maintaining a superior visibility on our engagement & conversion kpis
Drove incremental revenue of 100k+ with Insider’s products in no time
What do you like best about the product?
Insider’s suggestion to run A/B test campaigns delivered the results we were expecting. As we wanted to A/B test the campaigns to upsell our products and increase our conversion rate, the capability enabled us to determine the best-performing campaigns. The team of growth managers also recommended we change CTAs that performed positively and significantly improved our CTR.
What do you dislike about the product?
Initially, we observed a slight drop in turnover of one of our products. We found that the implementation of Hello Bar wasn’t working for us as our users weren’t clicking on the CTA, but with a few color and text changes in the CTA button, we’re able to drive more conversions.
What problems is the product solving and how is that benefiting you?
By using Insider we wanted to build trust and a better user experience amongst the customers who were already in the funnel. We have launched dozens of experiments and A/B tests in the funnel. The main goal was also to increase our conversion rate and revenue at every step of the funnel. This is part of our process of continuous improvement of our e-commerce website. After discussing our requirements with Insider, we decided to leverage their Web Push suite to run A/B test web push notification campaigns. These campaigns enabled us to understand what’s performing well and delivering better results. By sending out push messages to our customers, we were able to uplift our conversion rates.
These implementations enabled us to generate 100k+ incremental revenue in just a few weeks. And this wouldn’t have been possible without the support of team Insider.
These implementations enabled us to generate 100k+ incremental revenue in just a few weeks. And this wouldn’t have been possible without the support of team Insider.
We are very helpful in user analysis.
What do you like best about the product?
The best part is that individual retargeting is possible. I am satisfied with being able to send messages segmented to TheBull by customer type.
Using the Insider solution, we are realizing how important sending messages to customers is. We want to use various functions.
Using the Insider solution, we are realizing how important sending messages to customers is. We want to use various functions.
What do you dislike about the product?
It's a little disappointing that we can't measure the purchase amount separately for each funnel.
It would be nice if accurate data were provided on how much sales the corresponding inflow generates for each push function.
It would be nice if accurate data were provided on how much sales the corresponding inflow generates for each push function.
What problems is the product solving and how is that benefiting you?
We are receiving help with a function that identifies the needs of customers who visit the website and reminds them of those needs.
We can also monitor what kind of reaction you are showing when opening a promotion.
We can also monitor what kind of reaction you are showing when opening a promotion.
Customer retention has never been better. Thanks to Insider!
What do you like best about the product?
By using Insider's products, we managed to achieve improved retention. Our customers' trust in us has never been this high. And because of this, there has been a significant rise in revenue generated from on app.
Additionally, we also leveraged their Architect tool, an AI-backed customer journey builder that helped us reach out to the right set of customers on the right channel, at the right time. We managed to empower our cross-channel engagement with Architect by creating personalized experiences for our customers across different channels to improve our engagement rates.
Additionally, we also leveraged their Architect tool, an AI-backed customer journey builder that helped us reach out to the right set of customers on the right channel, at the right time. We managed to empower our cross-channel engagement with Architect by creating personalized experiences for our customers across different channels to improve our engagement rates.
What do you dislike about the product?
The problems we were facing with customer retention feel like a walk in the park now. While there is some issue with tracking the revenue generated through the email feature, we are satisfied with the work done by Insider.
What problems is the product solving and how is that benefiting you?
Before joining forces with Insider, we were facing problems with retaining users from our mobile application. The Growth Management team at Insider suggested we use their Mobile App suite to improve product discovery and create captivating mobile app experiences.
We also used Insider's Web Push to alert our users about the offers and discounts we were running our beauty and skin care products. This implementation helped us drive our customers to our mobile app and make a purchase.
Also, we were able to improve our retention rates and drive more conversions. Within a short span of time, our revenue through the mobile app increased significantly.
We also used Insider's Web Push to alert our users about the offers and discounts we were running our beauty and skin care products. This implementation helped us drive our customers to our mobile app and make a purchase.
Also, we were able to improve our retention rates and drive more conversions. Within a short span of time, our revenue through the mobile app increased significantly.
Achieved 20% conversion uplift using Insider’s website personalization solution
What do you like best about the product?
We wanted a solution that would help turn new visitors into loyal customers by getting them to sign up. One aspect of this strategy involved encouraging newsletter subscriptions through a pop-up campaign. This campaign was extremely successful as we saw a 17% clickthrough rate thanks to customers being encouraged to sign up for the newsletter through the pop-ups. This led to an increase in subscribers.
Additionally, we also aimed to attract visitors to the main promotions page for increased customer engagement. To drive urgency, a countdown banner bar was utilized. The results of these efforts have been promising, and we are satisfied with the progress made towards achieving its goals.
Additionally, we also aimed to attract visitors to the main promotions page for increased customer engagement. To drive urgency, a countdown banner bar was utilized. The results of these efforts have been promising, and we are satisfied with the progress made towards achieving its goals.
What do you dislike about the product?
Integrating the desktop engagement platform into Puma's distinct development environment was initially a challenge. However, the Insider team proved to be up to the task, successfully integrating the platform with ease. The seamless integration has allowed me to fully leverage its features and improve my overall experience.
What problems is the product solving and how is that benefiting you?
We recently started using a desktop engagement platform and we’ve been blown away by its features and capabilities. The tab talk feature has significantly increased our engagement rate and made it easier to connect with our target audience.
We also love the scenario wizard as it has made campaign ideation a breeze since we’re able to see a full library of use cases that we can activate and we go ahead and choose the best ones for us. The real-life application is quick and easy, making it possible to execute our ideas in no time.
The best part is the Insider's real-time customer support, as they have been instrumental in ensuring the smooth planning and execution of our projects. Overall, we are very satisfied with this platform and highly recommend it to others.
We also love the scenario wizard as it has made campaign ideation a breeze since we’re able to see a full library of use cases that we can activate and we go ahead and choose the best ones for us. The real-life application is quick and easy, making it possible to execute our ideas in no time.
The best part is the Insider's real-time customer support, as they have been instrumental in ensuring the smooth planning and execution of our projects. Overall, we are very satisfied with this platform and highly recommend it to others.
We observed a 15% uplift in conversion rates and drove 2X ROI using Insider’s Architect
What do you like best about the product?
One thing that we liked the most about Insider is their Architect product. This is their cross-channel journey orchestrator which has helped us improve our overall engagement with customers across multiple channels. As it comes with several predefined templates, it was interesting to create interactive experiences for our customers with no coding. We’re glad that we had Insider as within just a few months, we were able to drive a 2X return on investment.
What do you dislike about the product?
The implementation of products on the website took a lot of time as we are not regular commerce. But to make the process easier and seamless for us, the Insider team provided us with training to get a hang of their products.
What problems is the product solving and how is that benefiting you?
We were finding difficulties building customer journeys to provide our customers with a more personalized experience. Then we got to know about Insider’s Architect, a cross-channel personalization solution to create campaigns on different channels simultaneously. Within just 3 months of usage and implementation of multiple campaigns, we saw 2x growth in the ROI.
In addition, we leveraged their web push and WhatsApp solution which have been extremely useful for us in bringing our churned users back onto our website. Within a short span of time, we observed an uplift of 15% in our website conversion rates.
In addition, we leveraged their web push and WhatsApp solution which have been extremely useful for us in bringing our churned users back onto our website. Within a short span of time, we observed an uplift of 15% in our website conversion rates.
Increased website traffic by offering discounts and showing personalized product recommendations
What do you like best about the product?
We’ve managed to scale our website experience significantly using Insider’s different products for website engagement. We offered discount coupons to get our users to purchase more as they were getting products at cheaper prices. And by combining it with countdown timers, we managed to trigger purchase urgency and this significantly boosted our conversions. We also loved the AI-powered recommendations tool that the team offered to us as we were able to show personalized recommendations that our customers would love to buy. But what stood out for us above everything else was the customer support that was available 24x7 before the holiday season as well. Insider addressed the queries we had about their tools and guided us to a knowledge base which enlightened us on how to use them, particularly the web suite and the recommendations tools.
What do you dislike about the product?
There’s nothing we can think of right now. We are overwhelmed by the response we received from our customers.
What problems is the product solving and how is that benefiting you?
We had worked with other companies and were struggling to automate and optimize our marketing campaigns. Some of them were not feasible because of the price and others because the features were not apt to the use cases that we had. With Insider, we received great features at a great price and stellar customer service.
Insider helped us push personalized recommendations based on buying patterns and these were optimized over time, based on purchases by customers during the holiday season. So, if a customer got an expensive pair of headphones, then it would push a pair of earpads (as an accessory) or the same product in a different color or with an optional cable upgrade (in case the customer wants to buy another). We would struggle to map such personalized recommendations for each customer, but Insider made it a breeze. And this brought increased traffic to our website.
Insider helped us push personalized recommendations based on buying patterns and these were optimized over time, based on purchases by customers during the holiday season. So, if a customer got an expensive pair of headphones, then it would push a pair of earpads (as an accessory) or the same product in a different color or with an optional cable upgrade (in case the customer wants to buy another). We would struggle to map such personalized recommendations for each customer, but Insider made it a breeze. And this brought increased traffic to our website.
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