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Insider tools turn insurance into simple steps from quote claim
What do you like best about the product?
Architect simplifies creating journeys focused on insurance events—quote, policy issuance, renewal, claim—ensuring customers consistently understand the next step and where to navigate.
Email and SMS collaborate for alerts and reminders whereas WhatsApp is utilized for more detailed interactive support when customers seek answers or express concerns.
The Mobile App channel utilizes the data and logic ensuring that, in-app messages correspond with what customers receive via email or WhatsApp minimizing confusion.
The Conversational Support Suite enables agents to intervene whenever a bot or flow requires human assistance maintaining context and history centralized.
Email and SMS collaborate for alerts and reminders whereas WhatsApp is utilized for more detailed interactive support when customers seek answers or express concerns.
The Mobile App channel utilizes the data and logic ensuring that, in-app messages correspond with what customers receive via email or WhatsApp minimizing confusion.
The Conversational Support Suite enables agents to intervene whenever a bot or flow requires human assistance maintaining context and history centralized.
What do you dislike about the product?
Organizing journeys, for product lines (auto, health, property, etc.) requires initial effort but once foundational templates are established, customizing flows for each product and segment becomes far easier.
What problems is the product solving and how is that benefiting you?
Insider helps us reduce drop‑offs in key flows (quote, payment, renewal) by reacting to behavior in real time and nudging customers on the channel they’re most likely to see. It also supports a better service experience by combining proactive notifications with two‑way WhatsApp and chat support, so customers can resolve small issues quickly without calling a call center.
Exceptional Support from the Insider Team
What do you like best about the product?
Great support from the Insider team on a daily basis
What do you dislike about the product?
Lack of a deeper analytical vision.
What problems is the product solving and how is that benefiting you?
Customization in the customer journey
Powerful Segmentation Tools and Personalized Impact
What do you like best about the product?
The segmentation tools and multiple ways to impact the user.
What do you dislike about the product?
The analytical part of the platform. They could have more data and reports.
What problems is the product solving and how is that benefiting you?
Insider is helping us communicate in a segmented way with our users and perform customizations in our digital journey.
Ease of Use and Agile Support Make the Difference
What do you like best about the product?
What I like most about Insider is the ease of use of the platform and the promptness with which the support and the team responsible for our account attend to us. Moreover, the materials you provide in the academy are excellent.
What do you dislike about the product?
The only negative point I have regarding the platform is the lack of integration of our data into the platform.
What problems is the product solving and how is that benefiting you?
Insider is helping us to better understand/know our customers.
Versatility and Exceptional Impact on the Platform
What do you like best about the product?
I really like the versatility of the platform and the multiple possibilities to impact our customers.
What do you dislike about the product?
The data is not structured, it needs to evolve in the analytical dashboard.
What problems is the product solving and how is that benefiting you?
The ability to understand consumer behavior and automate journeys to impact them are challenges that Insider solves very well for our company.
Architect-powered email automation: personalized journeys at scale boost our engagement
What do you like best about the product?
Architect’s drag-and-drop journey builder lets us automate complex email flows with branching logic and real-time triggers, making campaign setup agile and scalable.
The Email Suite’s design features are intuitive—reuse templates, add interactive modules, and personalize with dynamic blocks and content.
Easily test, preview, and optimize each message before launching—built-in spam testing and device previews avoid last-minute inbox surprises.
All analytics and performance reporting are centralized so teams can iterate quickly, learning which journeys, creative elements, and segments convert best.
Frequency capping and audience management help prevent user fatigue, keeping engagement rates high with respectful, relevant messaging.
The Email Suite’s design features are intuitive—reuse templates, add interactive modules, and personalize with dynamic blocks and content.
Easily test, preview, and optimize each message before launching—built-in spam testing and device previews avoid last-minute inbox surprises.
All analytics and performance reporting are centralized so teams can iterate quickly, learning which journeys, creative elements, and segments convert best.
Frequency capping and audience management help prevent user fatigue, keeping engagement rates high with respectful, relevant messaging.
What do you dislike about the product?
Advanced journey creation can take time to optimize when multiple segments or triggers intersect, but Insider’s onboarding resources are thorough and support teams help resolve issues promptly
What problems is the product solving and how is that benefiting you?
Automated, highly personalized email sequences for launches, events, and offers, with measurable lift in open and clickthrough rates.
Orchestrating multi-step journeys and nurture flows from a single dashboard, saving hours otherwise spent manually segmenting and scheduling campaigns.
Reducing bounce and spam rates with responsive, tested designs and frequency capping for every audience.
Enabling granular, data-driven optimization across segments, subject lines, and content, driving campaign ROI.
Orchestrating multi-step journeys and nurture flows from a single dashboard, saving hours otherwise spent manually segmenting and scheduling campaigns.
Reducing bounce and spam rates with responsive, tested designs and frequency capping for every audience.
Enabling granular, data-driven optimization across segments, subject lines, and content, driving campaign ROI.
Effortless to Use with Outstanding Support
What do you like best about the product?
It is easy to use, working very well, and they have a support team that is really helpful.
What do you dislike about the product?
It is easy to exceed the limits for certain usages.
What problems is the product solving and how is that benefiting you?
It helps us solve the complexities of CRM marketing in an easy and intuitive way.
Outstanding Support and Fast Turnarounds for Rapid-Growth Teams
What do you like best about the product?
They have a great Team that's willing to jump in and help us leverage the product and tailor it to the experience we are looking for. They've been able to do quick turnarounds and the product has delivered to expectation which makes it an amazing combination for rapid-changing Orgs like ours.
What do you dislike about the product?
The only real complaint I have if anything is the that the UI and experience on it is not snappy and thus takes a while especially if you're just cloning and tweaking a campaign. Not a showstopper but definitely a room for improvement area.
What problems is the product solving and how is that benefiting you?
Insider One solves the ability for us to rapidly adapt to Stakeholder requirements. The ability for us to self-serve BUT also have a production Team through Insider One gives this tool a true edge and ensure that they work as a true partner for us.
Effortless Segmentation and Communication
What do you like best about the product?
I really like the segmented communication feature of Insider One. It allows me to reach specific customers, like those who've bought shoes, with targeted emails and web pushes to encourage them to buy related products, such as socks. The initial setup was also really easy for my team.
What do you dislike about the product?
I find the reporting part challenging. The cookie-free situation might be a problem while reporting.
What problems is the product solving and how is that benefiting you?
I use Insider One for segmenting customer communication. It helps with email marketing and onsite actions, improving digital communication by allowing targeted messages, like suggesting socks to shoe buyers.
Outstanding Support and Effortless Transition
What do you like best about the product?
The support and responses have been wonderful and it has been an easy transition for us.
What do you dislike about the product?
Nothing to dislike. The support has been great so far.
What problems is the product solving and how is that benefiting you?
We can now create personalised experiences for our email and SMS marketing channels. Additionally, we have gained a better understanding of our customers' journeys.
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