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Building the perfect customer journey with Architect
What do you like best about the product?
We were very satisfied with the results we saw while working with Insider. Our main goal was to improve customer experience, but we saw results far beyond that. We were able to achieve higher conversion rates, customer loyalty and decreased bounce rates, which were great added benefits.
What do you dislike about the product?
The platform does not support our local language.
What problems is the product solving and how is that benefiting you?
What we love about orchestrating cross-channel engagement with Insider is the ease of marketing automation. Architect uses dynamic traffic allocation to automatically assign traffic based on channel engagement and performance. We love the fact that their algorithm picks the winning variation automatically and assures higher conversion.
As a company we value customer satisfaction, and we were looking for a way to build the perfect customer experience from beginning to end. That’s why Insider’s Architect was the perfect product for us. Architect helped us create a hyper-personalized customer experience that resulted in long-lasting relationships with our customers.
As a company we value customer satisfaction, and we were looking for a way to build the perfect customer experience from beginning to end. That’s why Insider’s Architect was the perfect product for us. Architect helped us create a hyper-personalized customer experience that resulted in long-lasting relationships with our customers.
Recommendations to others considering the product:
We would recommend Insider to everyone who is interested in providing amazing customer experiences.
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Smart Recommender and Conversion Suite saved the day for us
What do you like best about the product?
We love Insider’s dashboard for managing campaign scenarios. We think it's so easy to use and effective that it can’t get any better. And if it does we’d only be happy. The team from Insider were also really quick to address our queries and support us at all times.
What do you dislike about the product?
The tool is quite expensive in its view and can be complex. It would have been hard to navigate for someone new to the platform, but Insider's team did a great job of guiding us at every step of the way.
What problems is the product solving and how is that benefiting you?
We wanted to win our users back and we realized that push notifications sent out to them at just the right times would be a good way to do it. We needed to personalize these push notifications, and that’s where Insider helped us. With Insider's web push and app push tools, we were able to target the right customers and retain them. Through personalized web pushes, so many of our customers revisited our website. The number of completed orders rose, and this increased conversion rates.
Recommendations to others considering the product:
Insider can ensure considerable and sustainable growth, even in a short period of time.
Just the right push with Insider helped us re-engage
What do you like best about the product?
Knowledgeability with the willingness to offer support is a rare and winning combination. And what’s there not to like if you are also offered support whenever you need it. That’s Insider for us!
What do you dislike about the product?
We are yet to observe all of the ramifications of using Insider’s Web Push platform, but we are delighted with it so far and there’s nothing to dislike here.
What problems is the product solving and how is that benefiting you?
We wanted to uplift our conversion rate by generating personalized content, and improve customer experience as a whole. We wanted to re-engage our customers and improve retention rates by targeting the right customers at the right time with web push notifications.
As soon as we implemented the Trigger Push and Conversion Push from Insider, it brought with it increased conversions, a hike in revenue, and improved customer loyalty.
As soon as we implemented the Trigger Push and Conversion Push from Insider, it brought with it increased conversions, a hike in revenue, and improved customer loyalty.
Recommendations to others considering the product:
Insider has a solution for every problem you might have. Even if you think you’re not experiencing any problems, Insider gives the best recommendations on how you can improve your performance.
Instory from Insider proves to be a lifesaver
What do you like best about the product?
We are thankful for the support we received from the Insider team and we regret not having tried Instory sooner. The ability to personalize, deliver seamless omnichannel experiences, or change features easily was a lifesaver. We are so happy we went with InStory and Insider!
What do you dislike about the product?
Nothing so far. We have just used one product from Insider, Instory. We do not have the bandwidth to try more, but given the benefits we have gained from InStory, we will be trying a lot more the moment we are able to.
What problems is the product solving and how is that benefiting you?
We were trying to create more powerful customer journeys and weave stories around them to amplify customer engagement. With the help of Instory, we were able to achieve an increase in incremental revenue and average order value. Thanks to Instory, the average session duration on the homepage increased, which means that user engagement has also increased.
Recommendations to others considering the product:
Insider provides easy tracking of campaigns and reliable measurement of key metrics, so we would recommend them to everyone.
Smart Recommender and Conversion Suite saved the day for us!
What do you like best about the product?
The best benefit would have to be the user-friendliness of the system and the ability to create scenarios and design our emails with ease.
What do you dislike about the product?
Initially, reporting was not working the way it should but that was because of one of the metrics that we were using, and our team was able to find a way around it. So, we’re not experiencing any problems with it right now.
What problems is the product solving and how is that benefiting you?
Creating the right scenarios is a must to better manage the customer journey. Scenario creation for campaigns, however, can be a challenge. The Conversion Suite helped us create scenarios for our marketing campaigns built for both websites and apps. Smart Recommender allowed us to place the right recommendations on the website for better product discovery.
Recommendations to others considering the product:
Insider's team helped us integrate Smart Recommender and we started seeing results immediately. Customers began exploring more products than before, and since they were recommended products they would like, their checkout rates were very high. Overall we were very satisfied with the results.
Drive 20x traffic with a Architect
What do you like best about the product?
We were related to experience the difference in our traffic by implementing Insider’s onsite optimization. The recommendations given by their partner success team were on point and never failed to deliver results.
What do you dislike about the product?
We were impressed to see many updates to the platform but at times it can be difficult to cope with all the new features.
What problems is the product solving and how is that benefiting you?
We're able to drive traffic but we desired to attract traffic that lasts. Insider helped us to optimize the marketing strategies for our highest performing channels, ensuring higher customer engagement. As a result, we were able to achieve a sustainable traffic growth.
Recommendations to others considering the product:
Insider has served us with its powerful tools to strengthen our website and app marketing strategies. We would highly recommend Insider for those looking to optimize their customer experience.
Insider’s personalization led to a 52.80% increase in promo email open rate
What do you like best about the product?
We had a fantastic experience using Insider's Product Recommendation solution, Smart Recommender product, which delivered outstanding results for us. One of the key aspects we appreciated about the tool was its utilization of a diverse range of algorithms to monitor users' interactions on every page and provide tailored product recommendations based on users’ possible interests. The tool's capabilities not only enabled us to generate high-quality leads but also led to a remarkable improvement in our conversion rate and a significant increase in our Average Order Value.
Working closely with Insider's team of growth professionals has been truly rewarding. Their support has played a pivotal role in enhancing the overall performance of our business and driving a better Return on Investment (ROI).
Working closely with Insider's team of growth professionals has been truly rewarding. Their support has played a pivotal role in enhancing the overall performance of our business and driving a better Return on Investment (ROI).
What do you dislike about the product?
At the start, we noticed that their scripts weren’t working seamlessly on our website and this made it difficult to track the revenue. However, the Insider team managed to resolve this issue in a bit of time.
What problems is the product solving and how is that benefiting you?
Before we started working with Insider, our conversion rates were quite low and cart abandonment rates were high. After discussing this issue with Insider, they advised us to use their Smart Recommendation engine to highlight trending products and showcase recently viewed items to our users. This strategy enabled us to create personalized recommendations across channels and encourage our users to check out our products and make a purchase.
We used the same strategy to run automated email recommendation campaigns to reach the right set of customers at the right time. Targeting customers by displaying trending products and alerting them about the products they had added to their carts increased our online conversions and significantly decreased cart abandonment rates. By implementing a recommendation strategy, we were able to achieve 52.80% of Promotional Email Open Rates, which further enabled us to generate better ROI.
We used the same strategy to run automated email recommendation campaigns to reach the right set of customers at the right time. Targeting customers by displaying trending products and alerting them about the products they had added to their carts increased our online conversions and significantly decreased cart abandonment rates. By implementing a recommendation strategy, we were able to achieve 52.80% of Promotional Email Open Rates, which further enabled us to generate better ROI.
Best audience segmentation with AI-backed predictive technology
What do you like best about the product?
We really liked the ease of use of the platform. For the level of personalization we got we were expecting the workload to be much higher, but we were surprised how much we could achieve with minimal effort and in a short amount of time.
What do you dislike about the product?
We experienced a delay when we were first integrating the platform, but the issue was solved very quickly.
What problems is the product solving and how is that benefiting you?
We were struggling with improving the level of personalization on our website and apps. With Insider’s predictive technology, we were able to analyze our customer behavior and create campaigns that could target each customer individually. Overall, Insider's technology surpassed our level of expectation when it came to personalization.
Recommendations to others considering the product:
Insider is one of the easiest platforms to use and has one of the fastest time to market, so we would recommend Insider to anyone who is looking to improve their key metrics.
Drive your promotions to the finish line with Insider
What do you like best about the product?
The support we received from the Insider team on both the technical and strategic side of things was commendable. Apart from the power of their tools, it would have to be the one thing that convinced us to continue to work with them in the past and into the foreseeable future as well.
What do you dislike about the product?
We would have liked more frequent interactions with the team, but we must say that the quality of the communication and support delivered by Insider is unparalleled.
What problems is the product solving and how is that benefiting you?
We had several promotion campaigns in the pipeline. We wanted to automate them, increase the awareness and visibility around them, and also measure their success. With the help of the suite of tools from Insider
(including the Web Push and the Architect), we were able to reduce bounce rates and increase the overall traffic. We also increased our ROI significantly. Thank you, Insider!
(including the Web Push and the Architect), we were able to reduce bounce rates and increase the overall traffic. We also increased our ROI significantly. Thank you, Insider!
Recommendations to others considering the product:
Insider gave us the perfect recommendations to boost our promotions. We were very satisfied with the level of improvement we achieved, and we would recommend Insider to anyone who is looking to achieve substantial results.
Insider’s personalization helped us build a very engaging mobile app
What do you like best about the product?
Our product catalogue is huge, and to be able to merchandise it well on the website is extremely crucial for us. With Insider, we're able to enhance the discoverability of individual SKUs by leveraging AI to power the recommendation engine across pages. Also, we were able to personalize user navigation and enhance the overall mobile experience for the end user.
What do you dislike about the product?
It took a short while to identify and implement the right recommendation strategies. But Insider team was always proactively available to help, and shelving and slotting the recommendations also helped us understand what works the best for different pages.
What problems is the product solving and how is that benefiting you?
Our website traffic has been on the rise since the lockdown phase and we lack resources and tools to engage all these new visitors and activate/retain them. We needed a solution that would help us segment this large traffic set and deliver tailored experiences at scale in order to boost engagement and drive conversions from these visitors. Insider had just the right tools to help us achieve that.
And more importantly, Insider team supported us to identify the right strategies that we later use to achieve our objectives. So we implemented personalized product recommendations on the home page and the category pages. The results have been impressive.
And more importantly, Insider team supported us to identify the right strategies that we later use to achieve our objectives. So we implemented personalized product recommendations on the home page and the category pages. The results have been impressive.
Recommendations to others considering the product:
If you are looking for a way to start your mobile app, or to improve the success of your app, Insider is the right platform for you. They have everything you need to reach your goals and they are also very helpful
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