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Smart Recommendations powered by AI helped us show the best products to our customers
What do you like best about the product?
Insider’s AI-powered Smart recommender was perfectly optimized with our website and kept users on it by delivering results that were relevant to their searches. Also, if there wasn’t enough data to evaluate users' behavior it showed some outcomes that they would appreciate rather than not offering any result. This retained our customer's interest in us and helped our team to create an enriching experience for them that drove our engagement rate and ultimately worked to rapidly sell our products.
What do you dislike about the product?
The algorithm was flawless, but we required some help getting accustomed to the platform. Their customer support team worked parallelly with us to guide us to newer features and capabilities that were in line and allowed us to fully utilize the tool's features.
What problems is the product solving and how is that benefiting you?
Our brand was experiencing challenges with low traffic and engagement due to low user attention spans and poorly optimized search results, but Smart recommender AI segmentation helped us with this problem by filtering results for each user based on their prior searches and browsing behavior. For a perfect user experience, suitable affinity-based recommendations were generated automatically. This delighted our customers and they were better able to relate to our personalized recommendations, this helped us with building customer trust and played a huge role in increasing our sales.
Using Insider's Onsite Personalization made our life simpler and better
What do you like best about the product?
The new products that we've started using recently - WhatsApp and Sirius AI are impressive. Sirius AI helps us launch campiagns faster with content creation, and journey generation.
What do you dislike about the product?
Sometimes the journey builder is a little overwhelming
What problems is the product solving and how is that benefiting you?
The marketing team made our life easier by facilitating seamless campaign launches through Insider's Onsite tool. Initially, we anticipated needing IT support for A/B testing and segmentation setup, but everything was straightforward. Insider simplified our challenge of creating personalized customer journeys, resulting in a smooth process and a remarkable 70% boost from the exit intent campaign. The marketing team's expertise further streamlined campaign setup using the Onsite tool, making it a pleasure to work with the product. Surprisingly, we didn't require IT support for setup at all.
Insider’s dynamic channel coverage and impressive real-time triggers drive customer communications
What do you like best about the product?
The Insider team has continually offered aid, not just when we needed it but also proactively to ensure our success moving forward. We have been able to entirely rely on them to help us in developing and maximizing the results of our business because they have been entirely focused on our success. We have had nothing but excellent experiences working with them thus far, and the services are terrific for us.
By using their marketing automation solution, Architect, we were able to start engaging users across multiple channels and improved our overall marketing capabilities.
By using their marketing automation solution, Architect, we were able to start engaging users across multiple channels and improved our overall marketing capabilities.
What do you dislike about the product?
For the use cases that we've implemented, Insider has so far been able to show exceptional outcomes. The slightly time-consuming thing for us was understanding Insider’s capabilities because there’s a lot of learning to be done.
What problems is the product solving and how is that benefiting you?
Increasing AOV conversions has always been our main priority. We were able to significantly improve both of these measures by introducing personalization templates like the buy progress bar, social proof, and weather-based triggered ads.
The customer experience across all the channels we were utilizing saw a massive boost and kudos to Insider for that!
The customer experience across all the channels we were utilizing saw a massive boost and kudos to Insider for that!
Our website's gamified experiences were achieved thanks to Insider’s capabilities
What do you like best about the product?
Growing our subscription base has been a difficult task for us since the beginning. Insider has been a terrific resource for lead creation as we searched for a clever and strategic strategy to turn visitors into subscribers.
Our experience with their gamified opt-in and lead capture templates has been excellent. We appreciate the variety of placement choices available for these opt-in windows, including overlay, sidebar, and more. This has seen us achieve our lead generation goals a lot easier than before.
Our experience with their gamified opt-in and lead capture templates has been excellent. We appreciate the variety of placement choices available for these opt-in windows, including overlay, sidebar, and more. This has seen us achieve our lead generation goals a lot easier than before.
What do you dislike about the product?
There isn't anything about Insider to dislike. We could benefit from more imaginative visuals on the Analytics Dashboard to better understand the effectiveness of the campaigns.
What problems is the product solving and how is that benefiting you?
The best product to use if you want to deploy data-driven micro conversions throughout the customer journey is Insider. This could include welcome surveys, channel opt-ins, lead creation, and much more. The nice aspect is that it goes beyond simply collecting leads. By generating more captivating user experiences, they have assisted us in increasing engagement and transactions.
As mentioned above, we were able to generate more and higher quality leads by using Insider’s gamified templates on our website.
As mentioned above, we were able to generate more and higher quality leads by using Insider’s gamified templates on our website.
Insider helped elevate our business to new heights with their conversion suite
What do you like best about the product?
The tools don't necessitate a great deal of guidance to comprehend and use them. The Insider team provides outstanding support and is always willing to offer us additional information on all the tools we have been using.
We have seen a solid improvement in website traffic since we started using their suite of website products. We have been able to generate more leads from our website, show relevant recommendations, and boost conversions by getting users to visit more often by showing personalized experiences. Overall, it’s worked out quite well for us.
We have seen a solid improvement in website traffic since we started using their suite of website products. We have been able to generate more leads from our website, show relevant recommendations, and boost conversions by getting users to visit more often by showing personalized experiences. Overall, it’s worked out quite well for us.
What do you dislike about the product?
An expanded support team would have maybe included a more diversified and innovative viewpoint. However, there are no issues with the tools, their results, or the support personnel.
What problems is the product solving and how is that benefiting you?
Despite executing numerous campaigns, we had minimal sales and conversion rates. We applaud Insider's conversion suite and web push notification tool for aiding us in providing adequate products to the ideal customers at the correct intervals. We were able to develop a campaign on our website homepage that featured tailored suggestions thanks to Insiders' sophisticated suites. Our consumer conversion rates significantly increased, as a result, leading to more purchases and strong sales figures.
5X ROI achieved through omnichannel marketing automation
What do you like best about the product?
Accurate product recommendations based on user interests 2. AI capabilities 3. Consulting and strategic expertise provided by Insider team 4. Fast onboarding 5. Satisfying results - 15.11% CTR and 5.95% sales from clicks
What do you dislike about the product?
Harnessing the full capabilities of insider took time. So we were slow to get started.
What problems is the product solving and how is that benefiting you?
1. Accurate product recommendations powered by AI algorithms
2. Improved the website CX for our users
3. Great personalization solution to delight our users
4. Amazing segmentation campaigns
2. Improved the website CX for our users
3. Great personalization solution to delight our users
4. Amazing segmentation campaigns
Insider helped us engage with our customer and improved conversion rate on our website
What do you like best about the product?
The revenue that we generated by sending out automated push notifications were significantly higher than manual push notifications. Also, as the tool offers a number of predefined templates, it didn’t take much time for us to edit campaigns. Using this solution, we were able to update our target customers about their latest interest on our website/APP based on their previous onsite behavior. This has helped us increase our customer’s brand favorability toward us.
What do you dislike about the product?
The integration took longer than expected. The project timeline was delayed due to the extra effort that we have to invest in integration. APP's missing countdown function is a pity. Hoping the mobile web, website and APP template can be in sync.
What problems is the product solving and how is that benefiting you?
Before using Insider, we were able to send bulk push notifications in the text format. However, we wanted to explore a solution that can help us automate the process, create deep segments based on their predicted behavior, events, and visits, and engage with customers who had abandoned their carts.
Insider’s team of Growth Consultants recommended us to use their web push channel to send messages to target customers who had a higher purchase intent. We were also able to re-engage customers who haven’t visited our website for a long time. By sending out personalized Cart Abandonment Push Campaigns using predefined templates, we were able to capture their attention and bring them back on our website.
Insider’s team of Growth Consultants recommended us to use their web push channel to send messages to target customers who had a higher purchase intent. We were also able to re-engage customers who haven’t visited our website for a long time. By sending out personalized Cart Abandonment Push Campaigns using predefined templates, we were able to capture their attention and bring them back on our website.
Sale Booster Tool !
What do you like best about the product?
Insider products helps us pitch our offers and promotions well !! Products are quite engaging !
What do you dislike about the product?
Instories and other such features sometimes goes off the homepage and PLP pages after the element is active, we loose communication on prime hours sometime because of that
What problems is the product solving and how is that benefiting you?
Its helping us in communicating promotions , offers , creating sense of urgency to buys products through its various features , higlighting our key stories , and uplifting customer experience through gamification products
Achieved 5X ROI with Insider’s product recommendations and marketing automation
What do you like best about the product?
The best thing we love about Insider's comprehensive product suite is that offers hyper-personalization. Smart Recommender enables us to create campaigns in no time for a lot of different algorithms with the ready-made templates. Combining with the marketing automation capabilities, we saw a ROI of 5X. We also receive ample support from Insider's Account Management team as they support us with strategic inputs to improve the performance of our campaigns, apart from helping us with onboarding, integrations, and product adoption.
What do you dislike about the product?
We don't have too many major reasons to complain but one intial challenge we faced is with getting accustomed to the capablities of the different products. So we needed a bit of handholding at the start and also we needed to read a lot of their documentations to understand the full capacity.
What problems is the product solving and how is that benefiting you?
Before we started using Insider, we did not implement any marketing automation or personalization capabilities except for transactional processes on email and SMS. With the help of the smart recommendations tool and automation, the business has realized a significant increase in ROI, with a 5x increase after the onboarding period.
The product is very comprehensive and offers both fast-tracked campaigns at the start we can customize as much as we want to fully utlize the personalization features.
The support team has also been very helpful in helping the company onboard the new platform and drive product adoption.
The product is very comprehensive and offers both fast-tracked campaigns at the start we can customize as much as we want to fully utlize the personalization features.
The support team has also been very helpful in helping the company onboard the new platform and drive product adoption.
7X ROI achieved by personalizing customer journeys across channels
What do you like best about the product?
As a coffee equipment and beans supplier, one of our primary goals was to create better engagement with our customers to drive higher conversions. Insider was the perfect product to solve this problem as it was a simple platform to create customer journeys easily and faster. Insider’s Customer Data Platform helped us unify data from many different channels and touchpoints to build consolidated user profiles to create personalized engagements.
Their customer support team was super supportive in helping us get started with our campaigns quickly after integration. The analytics were exceptionally well-detailed since we could individually track campaigns' performances across different channels and products.
Their customer support team was super supportive in helping us get started with our campaigns quickly after integration. The analytics were exceptionally well-detailed since we could individually track campaigns' performances across different channels and products.
What do you dislike about the product?
Insider has some pre-built templates that help us start building campaigns quickly. However, it does take time when we need to customize the campaigns fully. Sometimes, we also need help from Insider’s Account Management team to create them faster.
What problems is the product solving and how is that benefiting you?
Using Insider’s products has helped us improve our cross-channel customer engagement game. We’ve created personalized customer journeys for our B2B and B2C users, which has helped us boost conversions, thereby increasing sales and revenues.
We achieved a 7X ROI in 2022 by creating eight automation customer journeys, including a welcome journey, retention journey, post-purchase journey, coffee subscription, survey to collect customer feedback, and more.
All in all, a great experience!
We achieved a 7X ROI in 2022 by creating eight automation customer journeys, including a welcome journey, retention journey, post-purchase journey, coffee subscription, survey to collect customer feedback, and more.
All in all, a great experience!
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