Reviews from AWS customer
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
1,277 reviews
from
External reviews are not included in the AWS star rating for the product.
Boosted user engagement through discount offers and best-selling products
What do you like best about the product?
The integration was seamless and the team of consultants as well as Account Managers play an important role in knitting everything together to ensure it was a hassle-free process. At the start, we were expecting that it was going to take a lot of time, but it exceeded our expectations with such a quick turnaround.
We were able to show recommendations of the most trending products and along with discount coupons, we were able to nudge website visitors to buy more and increased conversions.
We were able to show recommendations of the most trending products and along with discount coupons, we were able to nudge website visitors to buy more and increased conversions.
What do you dislike about the product?
When we implemented the widget option on the website, Insider’s algorithms were quite slow to react and display the right recommendations to users. But with assistance from team Insider, we were able to overcome this challenge.
What problems is the product solving and how is that benefiting you?
We wanted to design the perfect experience for our customers - this involved notifying them about the ongoing as well as upcoming offers and best-selling products to optimize onsite customer engagement.
Insider worked collaboratively with our team to understand our goals and recommended we use their onsite experimentation tool to show a widget on a website for recently viewed products, which increased product discovery and helped our users to make their decisions faster.
With the help of this recently viewed items widget, we observed an uplift in Average Order Value, an increase in conversion rates, and a boost in our business’ incremental revenue.
Insider worked collaboratively with our team to understand our goals and recommended we use their onsite experimentation tool to show a widget on a website for recently viewed products, which increased product discovery and helped our users to make their decisions faster.
With the help of this recently viewed items widget, we observed an uplift in Average Order Value, an increase in conversion rates, and a boost in our business’ incremental revenue.
We won back customers with Insider’s predictive segmentation and Web Push messages
What do you like best about the product?
Using Insider’s predictive segmentation tool, we were able to target the right user segments. We brought back users who had left our site immediately by using welcome emails and targeted users who abandoned their carts with web push notifications.
We also used other tools from Insider such as personalization templates and the customer database to target the right users with push messages so that they resonate better with our customers. These helped us in the engagement strategy and we were able to see higher number of conversions henceforth.
We also used other tools from Insider such as personalization templates and the customer database to target the right users with push messages so that they resonate better with our customers. These helped us in the engagement strategy and we were able to see higher number of conversions henceforth.
What do you dislike about the product?
It can be overwhelming at first to use the segmentation tool as the capabilities are quite a lot. But once we got to know how to best use it, it was phenomenal.
What problems is the product solving and how is that benefiting you?
Our bounce rates were much higher than the industry average. And several users who added our products would abandon their carts during the checkout process. We thought streamlining our checkout process would help. Of course, it did help for a while, but what really changed the game for us was predictive segmentation from Insider’s AI. We were able to segment users more effectively.
Then with the help of the personalization templates, we were able to push relevant products to each customer. In addition, the unified customer database from Insider gave us a 360-degree view of each customer and were able to integrate our third-party data sources as well. We recommend Insider to anyone who wants to improve their customer experience and improve their ROI.
Then with the help of the personalization templates, we were able to push relevant products to each customer. In addition, the unified customer database from Insider gave us a 360-degree view of each customer and were able to integrate our third-party data sources as well. We recommend Insider to anyone who wants to improve their customer experience and improve their ROI.
Insider’s segmentation tool helped us segment our huge customer base with ease!
What do you like best about the product?
Insider’s AI-backed segmentation tool, of course! It is remarkable. We were able to segment our audience based on different attributes. Insider claims that they support up to 120 attributes, such as behavior, preferences, traits, age etc.
And we did not use so many attributes, but the difference it made to our campaigns was palpable.
We integrated our CRM data for segmentation, which means third-party apps are also supported. We also tried their personalization templates and their messaging tools and they did not disappoint us either.
Finally, our Customer Success Manager is very helpful, and we can find answers to any of our questions about our campaigns quickly thanks to her.
And we did not use so many attributes, but the difference it made to our campaigns was palpable.
We integrated our CRM data for segmentation, which means third-party apps are also supported. We also tried their personalization templates and their messaging tools and they did not disappoint us either.
Finally, our Customer Success Manager is very helpful, and we can find answers to any of our questions about our campaigns quickly thanks to her.
What do you dislike about the product?
There’s nothing to dislike about Insider’s segmentation tool. However, they need to review their support/help mechanism a bit. The current ticket mechanism works fast, but in some cases, our tech teams need to communicate directly with a tech person from their side, which would fasten the solution. This (direct communication by doing a call etc.) is not encouraged in their current ticketing system. The process is very formal.
What problems is the product solving and how is that benefiting you?
We had just reached the European and US markets with our new line up of products only a year back. Though we identified a target audience, reaching the right customer would always be challenging. Thankfully, Insider helped us to segment the audience.
With their predictive segmentation, in addition to the segmentation based on purchase history and CRM data, we could identify customers who wanted to shop from our app.
Coupled with other Insider tools, such as personalization templates and messaging apps, we could push relevant content to our customers and get the clicks and conversions we wanted. Thank you, Insider!
With their predictive segmentation, in addition to the segmentation based on purchase history and CRM data, we could identify customers who wanted to shop from our app.
Coupled with other Insider tools, such as personalization templates and messaging apps, we could push relevant content to our customers and get the clicks and conversions we wanted. Thank you, Insider!
Insider’s marketing tools gave our website a boost in traffic we needed!
What do you like best about the product?
A responsive experience is very important for a website as a lot of people view websites too on mobile devices these days. The Personalize it Yourself (PIY) toolkit in the Web Suite from Architect lets marketers be great designers.
We were able to create responsive experiences that look spectacular on any device and on any platform. Marketers need not ask the IT personnel for help either as layout optimization requires no coding either.
Insider’s Architect with its easy to design customer journeys also saved us a lot of time and increased conversions.
We were able to create responsive experiences that look spectacular on any device and on any platform. Marketers need not ask the IT personnel for help either as layout optimization requires no coding either.
Insider’s Architect with its easy to design customer journeys also saved us a lot of time and increased conversions.
What do you dislike about the product?
It can be overwhelming at first to use the Web Suite due to the vast amount of capabilities it has, but we quickly got around to making our website a lot better. A big thank you to Insider for that.
What problems is the product solving and how is that benefiting you?
Our website was just another e-commerce website selling consumer goods. Though our products were unique in the materials we used, the look and feel, and sustainability too, we had very few visitors.
We used just two features of the Web Suite to get the results we always wanted. The use of layout optimization helped us experiment with different layouts until we picked the right one with Insider’s A/B testing tool.
Insider’s Architect then helped us create customer journeys that led to more conversions. Not just that, but we were also able to A/B test the customer journeys on our website.
Both these products together helped us increase traffic to our website in just a matter of months. We are so happy that we used Insider. I would heartily recommend it to everyone.
We used just two features of the Web Suite to get the results we always wanted. The use of layout optimization helped us experiment with different layouts until we picked the right one with Insider’s A/B testing tool.
Insider’s Architect then helped us create customer journeys that led to more conversions. Not just that, but we were also able to A/B test the customer journeys on our website.
Both these products together helped us increase traffic to our website in just a matter of months. We are so happy that we used Insider. I would heartily recommend it to everyone.
Customer outreach became very easy with Insider’s WhatsApp solution
What do you like best about the product?
We have been using Insider’s WhatsApp tool to create promotional campaigns and reaching out to customers and engaging them has become a breeze. The primary reason we started using Insider’s WhatsApp is that their segmentation capabilities are the best in the market which helps us design highly personalized WhatsApp campaigns.
Their ready-to-use templates save us a lot of time and most importantly their CTA and conversational WhatsApp templates help build a strong connection with the customers.
Their ready-to-use templates save us a lot of time and most importantly their CTA and conversational WhatsApp templates help build a strong connection with the customers.
What do you dislike about the product?
They could work on the pricing part to make it more lucrative for business owners, however, no complaints as we have been able to get a handsome return on our investment.
What problems is the product solving and how is that benefiting you?
In today’s world, you need to connect with the customer wherever they are. WhatsApp is one channel that almost everyone uses in both their personal and professional space. Before Insider we were not able to tap the full potential of this communication channel. Insider helped us launch a successful WhatsApp marketing campaign and connect with our customers where they are most comfortable.
Building strong relationships with our customers were made easier by Insider's Architect tool.
What do you like best about the product?
Insider’s journey orchestration solution, Architect, has been a boon for us as it has enabled us to scale up our cross-channel marketing strategy by leaps and bounds. Through Architect, we were able to create orchestrated journeys across channels like web push, email, and SMS and integrate that with our existing mobile app communication. Architect’s AI-powered Next Best Channel capability has been super critical in taking our engagement game up further because it suggests the ideal channel to communicate with our customers.
What do you dislike about the product?
It took us a while to get accustomed to all the capabilities of Architect. So to get it to function properly without creating any interruptions or problems took a bit of time.
What problems is the product solving and how is that benefiting you?
It was difficult for our brand to understand and choose which communication channel would be better to communicate with our customers to solve their queries. Still, Insider’s Architect tool helped us to deal with this issue by analyzing the customer’s behavior and recommending us a suitable channel from the list of Web Push, Email and ads. Now we are able to assist our customers better than before which helped our brand to gain their trust and loyalty. Also, our customers are more satisfied and happy than before which is positively impacting our brand’s reputation.
Improved customer acquisition and retention by integrating our existing marketing solutions
What do you like best about the product?
We have been using Insider’s WhatsApp along with their Web Suite application for some time now. This helped us engage in conversations with customers on WhatsApp the moment they abandoned their carts or searched. Sending these triggers in real-time when they were already engaged on our website helped us get better conversions and sales. The one-touch response WhatsApp capabilities also helped us gather insights on why customers were abandoning search and their shopping carts and making necessary
What do you dislike about the product?
The business WhatsApp templates have to be approved by WhatsApp which can be a little time-consuming. However, Insider’s team took over and got all the approvals in place so that we could implement our WhatsApp campaigns quickly.
What problems is the product solving and how is that benefiting you?
We were experiencing unusually high abandonment rates. It was therefore important for us to build that personal connection with the customers, gather feedback, identify the reasons, and make necessary amends. Insider’s WhatsApp helped us achieve all of this and more.
So along with Web Suite, we were effortlessly able to create a cross-channel personalized marketing automation engine.
So along with Web Suite, we were effortlessly able to create a cross-channel personalized marketing automation engine.
Insider’s Web Suite and Architect made customer journeys more profitable
What do you like best about the product?
Insider’s CDP and predictive segmentation capabilities allowed us to predict when customers would churn, based on certain customer attributes. Insider helped us predict what each customer wants; it could be a discount or a reduced shipping time, but the predictions were spot on. We could store all the data in Insider’s CDP and use all the data to build meaningful customer experiences on the website and beyond on other channels.
Our website got a completely revamped feel and customers spent more time transacting.
We were then able to orchestrate the perfect journey for such customers with Insider’s cross-channel journey orchestrator, Architect. Insider Architect also allowed us to A/B test various possibilities and eliminate any friction during the checkout process.
Our website got a completely revamped feel and customers spent more time transacting.
We were then able to orchestrate the perfect journey for such customers with Insider’s cross-channel journey orchestrator, Architect. Insider Architect also allowed us to A/B test various possibilities and eliminate any friction during the checkout process.
What do you dislike about the product?
The Web Suite is awesome and there is nothing about it we don’t like.
What problems is the product solving and how is that benefiting you?
Our website was just another e-commerce website selling consumer goods. Though our products were unique in the materials we used, the look and feel, and sustainability too, we had very few visitors.
We used just two features of the Web Suite to get the results we always wanted. The use of layout optimization helped us experiment with different layouts until we picked the right one with Insider’s A/B testing tool.
Insider’s Architect then helped us create customer journeys that led to more conversions. Not just that, but we were also able to A/B test the customer journeys on our website.
Both these products together helped us increase traffic to our website in just a matter of months. We are so happy that we used Insider. I would heartily recommend it to everyone.
We used just two features of the Web Suite to get the results we always wanted. The use of layout optimization helped us experiment with different layouts until we picked the right one with Insider’s A/B testing tool.
Insider’s Architect then helped us create customer journeys that led to more conversions. Not just that, but we were also able to A/B test the customer journeys on our website.
Both these products together helped us increase traffic to our website in just a matter of months. We are so happy that we used Insider. I would heartily recommend it to everyone.
Ideal tool to increase conversions on desktop and mobile web
What do you like best about the product?
Insider is helping us deliver highly personalized user experiences at every stage of the customer lifecycle. With InStory, we are able to bring an immersive social-media story-like browsing experience to our website, highlight relevant products, and shorten the path to purchase. Their personalized product recommendation algorithms across the entire shopping journey have also helped us increase conversion rates and AOV. With Insider, we are able to make every virtual shopping session count and deepen customer loyalty.
What do you dislike about the product?
Nothing that we dislike presently. We are looking to expand our usage of the product and experiment with responsive web templates to make it even easier to fire up unified personalization scenarios across our web platforms.
What problems is the product solving and how is that benefiting you?
Before Insider, we struggled to prevent drop-offs and improve our conversion rates across the desktop and mobile sites. Our user experience was not optimized enough and we didn’t always have the internal resources to build more immersive and relevant experiences. Insider’s web conversion capabilities and AI-powered Smart Recommender have been easy to implement, help run complex experiments across pages and audiences, and improve relevant product discovery. All this directly impacts our conversion rates and revenue, bringing down our customer acquisition costs significantly.
Best integrated platform for data-driven user experiences across channels
What do you like best about the product?
To start with, Insider has allowed us to do more with our customer data across our tech stack thanks to its ease of integration. Being able to accurately identify anonymous and existing users across platforms and devices, we can gather insights via detailed unique user profiles. By being able to understand our unique users’ behaviors and intents, we are able to build and deliver very personalized user experiences across different channels like web, app, email, and SMS with Insider’s Architect. This foundation of rich user data allows us the flexibility to strive for deeper personalization that directly impacts our engagement and conversion rates.
What do you dislike about the product?
We were looking for more pre-built templates relevant to our industry and use case when it came to building cross-channel journeys. That has actually been addressed and has been a big help, allowing us to go from conceptualization to deployment much faster.
What problems is the product solving and how is that benefiting you?
Before Insider, we had access to customer data but we weren’t able to activate it effectively across channels. This resulted in siloed and often broken user experiences, impacting our user retention. With Insider in the mix, we can trigger these cross-channel experiences in real-time while also predicting what they’re likely to do next. That added layer of AI-led predictive intelligence complements our human marketing intelligence, helping us impact the conversion and retention metrics that matter the most.
showing 661 - 670