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Exceptional Client Support That’s Worth the Investment
What do you like best about the product?
Their responsiveness in assisting clients is impressive.
What do you dislike about the product?
The only downside for me is that they are rather expensive. Still, I find them worth the investment. That said, as a business, keeping costs low is always a top priority.
What problems is the product solving and how is that benefiting you?
Insider enables us to personalize experiences for our customers in ways that would not have been possible otherwise. Features like sending bulk emails customized for each user and providing a recommendation bar have made a noticeable difference.
Holiday campaigns that drove higher conversions and engagement!
What do you like best about the product?
Insider’s Web Suite and Architect made it incredibly easy to launch time-sensitive holiday campaigns. The Wheel of Fortune gamification helped us collect more leads in just a few weeks, while personalized onsite recommendations improved product discovery. The Email, SMS, and MMS tools worked seamlessly to re-engage customers and recover abandoned carts. The Smart Recommender also boosted visibility for relevant gear, ensuring shoppers saw what they wanted most. The platform’s real-time analytics helped us track performance and optimize quickly throughout the busy season.
What do you dislike about the product?
The platform has so many options that it takes time to explore them all, but the Insider team provides helpful support and training to get things running smoothly.
What problems is the product solving and how is that benefiting you?
Insider helps us increase engagement with seasonal shoppers, recover lost revenue from cart abandonments, and personalize the customer journey across channels. We’ve seen major improvements in lead generation through gamified web experiences and higher repeat purchases through smart recommendations and timely messaging. Managing multi-channel communication is now simpler, with all tools connected from one intuitive dashboard.
True omnichannel success: Email, SMS, app, and journeys all managed with Insider
What do you like best about the product?
Centralized management of email, SMS, app messaging, and web within a single intuitive dashboard.
Architect makes designing and automating complex, cross-channel customer journeys fast and visual—drag and drop, easy to adapt on the fly. Email Suite’s editor is brilliant, enabling interactive, dynamic content and personalization—subject lines and content are smartly automated with AI. SMS campaigns are easy to launch alongside email, with robust targeting, analytics, and automation, helping drive re-engagement and conversions.Support team is proactive, offering best practices and quick troubleshooting whenever needed.
Architect makes designing and automating complex, cross-channel customer journeys fast and visual—drag and drop, easy to adapt on the fly. Email Suite’s editor is brilliant, enabling interactive, dynamic content and personalization—subject lines and content are smartly automated with AI. SMS campaigns are easy to launch alongside email, with robust targeting, analytics, and automation, helping drive re-engagement and conversions.Support team is proactive, offering best practices and quick troubleshooting whenever needed.
What do you dislike about the product?
There’s a learning curve to fully maximising Architect’s advanced journey builder, though the documentation and onboarding support help minimize obstacles; regular platform improvements address most feedback quickly
What problems is the product solving and how is that benefiting you?
Unifying campaign management and KPI reporting across email, SMS, mobile app, and web, saving hours each week.
Delivering automated, hyper-personalized journeys to engage and re-engage users at scale, boosting clickthrough and conversion rates.
Accelerating agile campaign launches—teams adapt journeys or trigger time-sensitive campaigns instantly for live events.
Understanding what works via built-in analytics and A/B testing, enabling rapid optimization of all communications.
Delivering automated, hyper-personalized journeys to engage and re-engage users at scale, boosting clickthrough and conversion rates.
Accelerating agile campaign launches—teams adapt journeys or trigger time-sensitive campaigns instantly for live events.
Understanding what works via built-in analytics and A/B testing, enabling rapid optimization of all communications.
Centralized, Real-Time Updates Transform Team Communication
What do you like best about the product?
Centralized, real-time internal updates allow teams to react quickly during critical situations, minimizing confusion and downtime.
Insider’s unified dashboard lets us monitor and manage all internal channels, WhatsApp included, from one place for consistent communications.
Automated message templates and triggers for key events cut manual effort and ensure all staff are informed immediately.
No-code setup and adaptable integration with our HR and incident management tools—deployment was fast and required little IT support.
Secure, encrypted messaging keeps all internal discussions and updates private to the organization.
Insider’s unified dashboard lets us monitor and manage all internal channels, WhatsApp included, from one place for consistent communications.
Automated message templates and triggers for key events cut manual effort and ensure all staff are informed immediately.
No-code setup and adaptable integration with our HR and incident management tools—deployment was fast and required little IT support.
Secure, encrypted messaging keeps all internal discussions and updates private to the organization.
What do you dislike about the product?
Advanced workflow customization (like highly specialized chains of approvals or multi-stage alerts) can require additional configuration, but Insider’s support team is always accessible and continuously improves the tool based on feedback.
What problems are Insider helping you solve?
Streamlining urgent internal communication—critical alerts and updates now reach all staff through WhatsApp instantly.
Reducing the risk of miscommunication during internal incidents or organizational change.
Automating reminder and escalation messages to ensure important actions or policies are never overlooked.
Providing a traceable log of communications for post-incident audits and compliance tracking.
What problems are Insider helping you solve?
Streamlining urgent internal communication—critical alerts and updates now reach all staff through WhatsApp instantly.
Reducing the risk of miscommunication during internal incidents or organizational change.
Automating reminder and escalation messages to ensure important actions or policies are never overlooked.
Providing a traceable log of communications for post-incident audits and compliance tracking.
What problems is the product solving and how is that benefiting you?
It provides convenience in process automation and user controls.
Exceptional Support, Oustanding product capabilities.
What do you like best about the product?
Outstanding support from both Onboarding team and Customer Success team. User friendly panel and great products with great customization skills.
What do you dislike about the product?
I would prefer to have unlimited professional service limit.
What problems is the product solving and how is that benefiting you?
We had the opportunity to complete very detailed integrations in a very short time. We are now able to manage all our communication channels and digital campaigns from a single platform.
Effortless Patient Engagement Across Web, WhatsApp, and SMS
What do you like best about the product?
Web Suite makes it easy to personalize landing pages, banners, and on-site messages based on procedure interest, location, and stage in the decision journey, which is crucial for an aesthetics hospital welcoming international patients.
WhatsApp journeys let coordinators follow up on leads, share pre-op information, and answer questions in a conversational, trusted channel patients already use daily.
SMS is perfect for reminders, check-in messages, and time-sensitive updates, helping reduce no-shows and keep patients informed without adding workload to the team.
All three channels are managed in one platform with strong analytics, so the team can see which campaigns drive consultations and surgeries, then optimize quickly.
WhatsApp journeys let coordinators follow up on leads, share pre-op information, and answer questions in a conversational, trusted channel patients already use daily.
SMS is perfect for reminders, check-in messages, and time-sensitive updates, helping reduce no-shows and keep patients informed without adding workload to the team.
All three channels are managed in one platform with strong analytics, so the team can see which campaigns drive consultations and surgeries, then optimize quickly.
What do you dislike about the product?
Coordinating consent and preferences across Web, WhatsApp, and SMS required careful setup, but once templates, segments, and frequency caps were defined, managing compliance and patient experience became much smoother.
What problems is the product solving and how is that benefiting you?
Insider helps us capture and nurture interest from patients browsing procedures online, then continue the conversation in real time on WhatsApp and SMS. Web Suite supports more relevant digital experiences by tailoring messages and CTAs to each visitor’s needs, while messaging channels handle appointment reminders, travel logistics, and post-op follow-up at scale. This combination improves lead quality, reduces missed appointments, and enhances overall patient satisfaction and loyalty.
Eureka-powered search on Insider’s GMP dramatically improved
What do you like best about the product?
Eureka delivers fast, typo-tolerant, intent-aware search results that feel highly personalized for each shopper. Search suggestions and results adapt to user affinities like preferred brands, categories, and price points, which is critical for a marketplace with millions of listings.
Rich faceting and merchandising rules give the team control to boost strategic products, manage campaigns, and fine-tune rankings without developer support.
Being part of the full GMP means search performance feeds into unified profiles and journeys, so insights from Eureka can be used across email, push, and on-site personalization for scalable growth.
Rich faceting and merchandising rules give the team control to boost strategic products, manage campaigns, and fine-tune rankings without developer support.
Being part of the full GMP means search performance feeds into unified profiles and journeys, so insights from Eureka can be used across email, push, and on-site personalization for scalable growth.
What do you dislike about the product?
Initially, defining the right facets, ranking rules, and business constraints for such a large catalog required experimentation, but once best-practice configurations were in place, ongoing optimization became faster and more data-driven.
What problems is the product solving and how is that benefiting you?
nsider helps Epttavm ensure that users find what they need quickly across tens of thousands of categories and millions of products, reducing zero-result searches and improving satisfaction. Eureka’s AI-driven, personalized search experience decreases bounce rate, increases conversion, and lifts AOV by surfacing the most relevant items at the top of results and suggesting alternatives when stock or pricing changes. With the full GMP, Epttavm can connect these discovery insights into broader lifecycle marketing and journey orchestration to drive sustainable, cross-channel growth.
Outstanding Product with Exceptional Support
What do you like best about the product?
We really appreciate the support we get from the Insider's Customer Success and Account Management team. They are always there for us when we need any type of help regarding Inone panel or driving strategies. We have been delivered the latest features and updates of the product we are using. We really thank the team for keeping us up to date all the time.
Inone is a great panel, we can utilize any journey or campaign by ourselves.
Inone is a great panel, we can utilize any journey or campaign by ourselves.
What do you dislike about the product?
Great template collection. Insider's product and development team are always helpful for the customizations but templates could be more industry base customized in default to decrease the customization process and time.
What problems is the product solving and how is that benefiting you?
It depends on the issue but we always always get a solution or work around from the Insider team. We are simply running all of our digital marketing campaigns with the product that we use from Insider.
Boost in retaining customers using Insider
What do you like best about the product?
The simple method of communicating with clients was through personalized and timely messages. Insider's capabilities made it easy to achieve this, while seamless integration with our other platforms allowed us to track user journeys effectively. As a result we saw a significant boost in our AOV.
What do you dislike about the product?
We encountered quite a few technical issues when starting with Insider, but once we got the hang of it, it was easy and we now appreciate their products.
What problems is the product solving and how is that benefiting you?
Smart recommender enables us to provide customized recommendations to each customer. The web suite allows seamless campaign personalization and engagement across both mobile and web Insider has helped us achieve a 2X growth in sales.
Omnichannel journeys that boosted engagement and revenue across email, WhatsApp, and mobile app
What do you like best about the product?
Unified customer view across web, app, email, and WhatsApp, so we can orchestrate journeys from a single place.
Architect makes it easy to build complex, automated flows for cart abandonment, win-back, and post-purchase without depending on IT.
Strong segmentation and AI-powered targeting help us personalize messages in the app and via email based on real-time behavior.
Mobile App Suite capabilities like in-app messages and push make it simple to re-engage users with contextual offers.
Architect makes it easy to build complex, automated flows for cart abandonment, win-back, and post-purchase without depending on IT.
Strong segmentation and AI-powered targeting help us personalize messages in the app and via email based on real-time behavior.
Mobile App Suite capabilities like in-app messages and push make it simple to re-engage users with contextual offers.
What do you dislike about the product?
Some capabilities across suites still feel like they are evolving, so we occasionally see interface differences or need time to adapt to new features; however, feedback loops are fast and the product team is very responsive to requests and improvements.
What problems is the product solving and how is that benefiting you?
Connecting online and app behaviors so campaigns do not work in silos across web, mobile app, email, and WhatsApp.
Recovering lost revenue from browse and cart abandoners with automated Architect journeys and tailored reminders.
Increasing repeat purchases with lifecycle scenarios like replenishment, cross-sell, and loyalty communications.
Growing mobile app engagement through targeted push and in-app campaigns instead of generic blasts.
Improving marketing efficiency by consolidating multiple tools into one platform and reducing manual campaign setup.
Recovering lost revenue from browse and cart abandoners with automated Architect journeys and tailored reminders.
Increasing repeat purchases with lifecycle scenarios like replenishment, cross-sell, and loyalty communications.
Growing mobile app engagement through targeted push and in-app campaigns instead of generic blasts.
Improving marketing efficiency by consolidating multiple tools into one platform and reducing manual campaign setup.
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