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Great customer service & wide range of capabilities
What do you like best about the product?
The thing we love the most is Insider's account management. We work with different vendors but Insider has the best team and the best expertise. It is also great that Insider has a lot of different features and mechanics which help to retain customers across the entire funnel. One more thing which really matters is that we don't have to involve our IT department when we need to urgently launch a new campaign.
What do you dislike about the product?
We like almost everything and we are more than satisfied with Insider, but it would be awesome if the price was a little lower. So, we have no complaints about the rest of the issues.
What problems is the product solving and how is that benefiting you?
We started working with Insider long ago mainly because of their mobile web capabilities. During this time we've launched a lot of different campaigns and used different products. I can highlite Insider's web push product. Very simple, but very profitable. With the help of Insider mechanic, we have collected a very huge base - more than 1 million subscribers, which is a very good indicator. We launch bulk pushes, automated pushes, segmented pushes, mainly geolocation ones, pushes in certain categories, for example, to users who viewed smartphones or users who were interested in a certain brand. It's great that there is such an opportunity - to tune in to certain brands and promote them, because now it's more important than ever - to hit the target audience so that our communications are as segmented as possible, as targeted as possible, especially so as not to overspam our users. Plus, due to this, we see a higher conversion rate. Now we are starting to work with the Architect product. This will help us to work with users in an even more personalized way.
Recommendations to others considering the product:
My main advice would be to discuss in detail everything you want to receive from Insider beforehand, because due to the large number of products it is very easy to get confused and to start not from the relevant one. Discuss everything with Insider digital consultants, they will definitely help you.
Improved interactivity using Insider’s products
What do you like best about the product?
We are Indonesia’s first interactive app for pregnancy, and with Insider’s help, our interactivity has gone one step further to become more timely and automated. Using their automated push notifications, we are able to send out vital, useful information to our users based on their daily updates. And insiders always help us with the new idea which can be more creative in push notifications/inApp.
From Insider’s advanced analytics, we have also been able to understand different pregnancy stages of our users and tailor the onboarding process for each stage so that it is most effective in encouraging users to go through till the end. Once they have signed up to our app, we are then able to send highly personalized, relevant content which drives customer engagement.
Another useful function of Insider is analyzing and understanding the adoption rates of different features on our app which goes a long way in helping us decide what needs to be sunset and what needs to be improved.
From Insider’s advanced analytics, we have also been able to understand different pregnancy stages of our users and tailor the onboarding process for each stage so that it is most effective in encouraging users to go through till the end. Once they have signed up to our app, we are then able to send highly personalized, relevant content which drives customer engagement.
Another useful function of Insider is analyzing and understanding the adoption rates of different features on our app which goes a long way in helping us decide what needs to be sunset and what needs to be improved.
What do you dislike about the product?
We don’t quite have anything that we have found negative about Insider so far.
What problems is the product solving and how is that benefiting you?
Our requirement was for a platform that will enhance our interactivity and make it smoother through marketing automation. Insider’s automated features are reliable and work efficiently like clockwork. We have been able to make a lot of important decisions regarding our app using the data we have analyzed with Insider’s help. On the whole, Insider has been a must-have for our business, and the insiders themselves. The way they communicate, and very attractive to us
Recommendations to others considering the product:
Leave your marketing to Insider and sit back in your seat, because this platform truly does it all. With freed up time, we are able to put more effort into creative discussions to develop our app. We only need to check in periodically to make any tweaks if needed and just to ensure everything is running as we would like it to (which it usually does). Otherwise, Insider has been a brilliant choice for us as a growing business.
Such a great experience with Insider
What do you like best about the product?
besides the features, i think the best part that I like is the Insider people themselves. I like their communication with us, and how the people interact with us
What do you dislike about the product?
analytics feature and funnels (behavior). i think the feature is too heavy, the page speed is slow when I clicked anything in analytics
What problems is the product solving and how is that benefiting you?
anything about the campaign, and i was really helped with that
An amazing tool and an even better team!
What do you like best about the product?
The onboarding process so far has been fabulous, the whole Insider team are attentive and take so much time and care in getting to know your brand. Not only do they understand retail, they understand how important it is to build a great relationship and ensure both sides are comfortable with the output.
What do you dislike about the product?
So far, there is nothing to dislike. The only downside is there is so much to learn and test within the platform. However, we are looking forward to breaking this down into smaller bites with the team and including Insider in our growth strategy and beyond!
What problems is the product solving and how is that benefiting you?
Ensuring we are always one step ahead of personalization and recommendations. We know so much about our customers and we are looking forward to being able to grow and adapt with personalization at the forefront
Great partners for growth
What do you like best about the product?
We use some of the simpler modules for conversion optimization. As in every platorm, there are things to do better or optimize. What I like is very high level of support from Insider team, which is very helpful on daily basis. Tech team answers fast, although some task could be done quicker. We're going to test Architect module so i guess I'll have more to say after this - we really hope it'll suit our needs with communication orchestration!
What do you dislike about the product?
It would be good to have a technical expert directly assigned to us, one who would know the details of integration with our system. However, the standard ticket system sometimes has such disadvantages that the operating person has to quickly catch up and does not know some decisions that may have been made earlier.
What problems is the product solving and how is that benefiting you?
The main goal for us is to optimize conversion, increase sales in online stores. Additionally our goal when integrating with Architect is to optimize costs of customer communication and increase ROI from marketing automation and email marketing.
Meet and surpass your sales targets with Insider’s suite of marketing & communication tools
What do you like best about the product?
We loved the way team Insider collaborated with us as one of our own. They were proactive in suggesting what templates to use and they helped us navigate and effectively use the tools.
What do you dislike about the product?
We were initially overwhelmed with the number of templates, but Insider’s team helped us pick and choose the right templates that best suited our needs.
What problems is the product solving and how is that benefiting you?
Our main goal was to drive high sales and meet our sales targets by improving our conversion funnel. Insider helped us achieve our goal of making our conversion funnel more efficient, which translated into good conversion rates and we were able to meet our sales targets. Their web suite, mobile suite, and web push collectively helped us improve conversion rates across all sales channels.
Recommendations to others considering the product:
Insider is the best platform we’ve used to combine all of our channels to provide a seamless multi-channel experience.
Let Insider help you make an offer no customer can refuse!
What do you like best about the product?
The Conversion Suite and Smart Recommender are very easy to use. The algorithms for generating a recommendation seem to be working really well. You don’t really need to experiment repeatedly. What left us totally amazed was the social media integration they have achieved with these recommendations
Product discovery coupled with the right placement on the right platform at the right time gave us the best results. We couldn’t ask for more!
Product discovery coupled with the right placement on the right platform at the right time gave us the best results. We couldn’t ask for more!
What do you dislike about the product?
We have not faced any problems so far and are very happy with the results after using the Conversion Suite, InStory, and other tools provided by Insider.
What problems is the product solving and how is that benefiting you?
Marketing is all about making an offer that your customer just can’t refuse. Customers follow the right recommendations if they love your products and brand. But no matter how hard we tried, we just couldn’t get those recommendations right!
Our campaigns improved significantly after we started working with Insider. With the Smart Recommender and Conversion Suite, we were able to generate hyper-personalised recommendations that motivated customers to add products to their carts, not only increasing average order value but overall sales as well.
Our campaigns improved significantly after we started working with Insider. With the Smart Recommender and Conversion Suite, we were able to generate hyper-personalised recommendations that motivated customers to add products to their carts, not only increasing average order value but overall sales as well.
Recommendations to others considering the product:
We believe Insider’s tools are a must have for marketers who are looking to improve their
Campaign success and personalization.
Campaign success and personalization.
Personalized app push notifications that provide results
What do you like best about the product?
Our favorite thing about Insider is the ease of use and integration of their tools. At first we were hesitant about getting these tools because we did not want to spend a lot of time trying to understand the product and implement them to our existing app. However, the implementation process was very easy and the team supported us at every step.
What do you dislike about the product?
We don’t have any dislikes so far, we are very satisfied with the tools we have tried.
What problems is the product solving and how is that benefiting you?
Our app is fairly new, which is why we don’t have as many campaigns or push notifications on our app compared to our website. So, we were trying to improve the customer experience on our App to engage customers and increase conversion rates. Insider’s app push tool helped us create personalized notifications that have high click rates. Overall, we were very happy with how our app turned out.
Recommendations to others considering the product:
Insider’s attentive team and highly capable products really deliver amazing results. The conversion rate we have achieved after working with them was way above our expectations. We would recommend Insider to everyone.
Insider serves any business need especially email marketing. They're also helpful and professional
What do you like best about the product?
Architect is a key element for boosting customer lifetime value, especially the replenishment and “we miss you” journeys to drive customers back to site. Browse and cart abandonment journeys help us to recover lost revenue.
What do you dislike about the product?
Not much, I like everything about insider and wish that our collaboration will last longer
What problems is the product solving and how is that benefiting you?
Personalization.
Insider helps us moving from mass communication to tailored communication that serves our customers need and increase our ROI
Insider helps us moving from mass communication to tailored communication that serves our customers need and increase our ROI
Recommendations to others considering the product:
Totally recommended. Great team, and amazing technology
Make product discovery easier than ever
What do you like best about the product?
Analytics skills, data driven product managemen, customer insights, storng account management
What do you dislike about the product?
It's ok for now.
Just costs are expensive
Just costs are expensive
What problems is the product solving and how is that benefiting you?
data driven product management
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