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Saw a significant improvement in customer retention
What do you like best about the product?
The ease with which Insider tools integrated with our other systems was the best part. A very user-friendly and easy to use interface. Insider's user-friendly path builder canvas and more than 70 pre-built templates for diverse use cases.
What do you dislike about the product?
It's incredible how simple it is to use Insider tools. Campaigns may be launched quickly without any tech support whatsoever.
What problems is the product solving and how is that benefiting you?
Increase CR
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5X increase in conversion with unified CDP and onsite personalization suite
What do you like best about the product?
-Smooth migration process
-Easy to map complex customer journeys with Insider’s personalization suite.
-Advanced analytics to create engagement-based segmentation and plan campaigns based on their needs.
-Best support team in the business.
-Easy to map complex customer journeys with Insider’s personalization suite.
-Advanced analytics to create engagement-based segmentation and plan campaigns based on their needs.
-Best support team in the business.
What do you dislike about the product?
Insider’s Smart Segment Creator enables customer segmentation effortlessly.
What problems is the product solving and how is that benefiting you?
-We needed a new cross-channel marketing platform to improve personalization for each customer. Insider helped us with unified customer data and journey orchestration.
-Struggling with a seamless 1:1 customer buying experience. Their personalization suite has various tools to gather information from different customer touch-points and customise the experience.
-Personalised messages on SMS, email, and WhatsApp helped us improve traffic and conversion rates.
-Struggling with a seamless 1:1 customer buying experience. Their personalization suite has various tools to gather information from different customer touch-points and customise the experience.
-Personalised messages on SMS, email, and WhatsApp helped us improve traffic and conversion rates.
50+ Web Suite Templates Accelerated Campaign Growth and Increased ROI by 4X
What do you like best about the product?
Insider's help center team is the most proactive team we've worked with. Furthermore, their tools' AI capabilities surpass anything else available in the market. We chose their Web Suite, Mobile App, and Predictive Audiences tools. The Mobile App's In-app recommendation feature enabled us to suggest products to our users based on their browsing and purchase history. By analyzing user behavior, we could better serve our customers, recommending only the most relevant items.
What do you dislike about the product?
We are very impressed with Insider's commitment to serving their customers. Despite our vast product range, the Insider support team remained humble and attentive in assisting us.
What problems is the product solving and how is that benefiting you?
The Analytics for push/in-app campaigns in the Mobile App allowed us to evaluate the effectiveness of our strategies. Using this data, we could easily discern which campaigns were most effective and which required adjustments.
Impressive results in AOV with Insider’s analytics dashboard
What do you like best about the product?
-Real-time tracking feature to understand audience
-Easy personalization in campaign analysing browsing history, purchase behaviour, and preferences
-Easy personalization in campaign analysing browsing history, purchase behaviour, and preferences
What do you dislike about the product?
Dashboards give a unified view, so can't complain about anything.
What problems is the product solving and how is that benefiting you?
Solving the engagement problems for all marketing
30% hike in conversion rates using Insider messaging products - Email and SMS
What do you like best about the product?
Insider’s Email marketing and SMS solution helped us create automated and responsive email and SMS campaigns.
The user interface helped deliver hyper-personalized experiences to the customers.
The quick and easy integration of Insider with its AI-powered customer journey designer, Architect, was another feature we enjoyed.
The user interface helped deliver hyper-personalized experiences to the customers.
The quick and easy integration of Insider with its AI-powered customer journey designer, Architect, was another feature we enjoyed.
What do you dislike about the product?
Insider has truly helped boost our business. The Insider support team is very knowledgable and quick to respond.
What problems is the product solving and how is that benefiting you?
Architect’s cross-channel orchestrations allowed us to create custom journeys from scratch by adding the starter element, conditions, and channels, and setting them up as desired.
Architect, SMS and Email combined helped us get a 30% hike on the conversion rates.
Better customer engagement.
Architect, SMS and Email combined helped us get a 30% hike on the conversion rates.
Better customer engagement.
Very easy to use product that helps achieve business goals.
What do you like best about the product?
Products we’re using - Email, Architect, Onsite, Web Push
- Easy to setup journeys across all products.
- Support team is responsive.
- Product is easy to use for example, there is drag&drop tool so we can easily create attractive email template.
- UX/UI team setup many onsite experiment campaigns.
- Features like Next Best Channel and Generative AI in Architect is interesting.
- Easy to setup journeys across all products.
- Support team is responsive.
- Product is easy to use for example, there is drag&drop tool so we can easily create attractive email template.
- UX/UI team setup many onsite experiment campaigns.
- Features like Next Best Channel and Generative AI in Architect is interesting.
What do you dislike about the product?
We’d like to have faster resolution for tech concerns.
What problems is the product solving and how is that benefiting you?
- Lead collection to increase Email Subscribers
- Being able to run automations, recommendation and also personalization on App
- Conversion rate UPLIFT.
- Being able to run automations, recommendation and also personalization on App
- Conversion rate UPLIFT.
Enhanced our web customer experience after using Insider
What do you like best about the product?
Insider's array of tools, which includes WhatsApp, Email, Web Push provides a variety of channels for efficient communication.
Insider gives a consistent user journey through the seamless integration of desktop and mobile web.
Notifications that are pertinent and timely, help increase our user engagement.
Insider gives a consistent user journey through the seamless integration of desktop and mobile web.
Notifications that are pertinent and timely, help increase our user engagement.
What do you dislike about the product?
Implementing and using Web Push was challenging at first, but we got a hang of it thanks to Insider's support team
What problems is the product solving and how is that benefiting you?
By combining desktop and mobile technologies, Insider resolves fragmented experiences. Web Push fills in communication gaps in a strategic way, increasing our engagement and conversions. Insider's multichannel strategy addresses the issue of widely-varying audience tastes, enhancing our brand recognition.
Love the interactive capabilities of Eureka and WhatsApp products
What do you like best about the product?
Eureka’s action builder makes it easy for us to setup the campaigns
What do you dislike about the product?
The ease of use of Insider tools is amazing. Campaigns can be quickly launched without any technical assistance. We’d like it if the individual messaging products can be combined with Architect’s messaging channels.
What problems is the product solving and how is that benefiting you?
The filter capabilities on Eureka improves the product discovery for our customers.
Mobile campaigns made easy with Insider
What do you like best about the product?
The intuitive design of Insider’s Mobile App helped improve user experience by facilitating smooth interactions.
Architect’s cross-channel marketing capabilities offer a stable base on which customized campaigns can be effectively optimized.
Insider's mobile solutions offer deep analytics that yield insightful information for well-informed decision-making and strategy optimization
Architect’s cross-channel marketing capabilities offer a stable base on which customized campaigns can be effectively optimized.
Insider's mobile solutions offer deep analytics that yield insightful information for well-informed decision-making and strategy optimization
What do you dislike about the product?
When we first encountered issues, the Insider staff was incredibly helpful in getting things fixed. At every point, they paved the road for us.
What problems is the product solving and how is that benefiting you?
By streamlining mobile campaign administration, Architect increases productivity and saves time.
Insider's customized promotional messaging and automated programs raised our CTRs.
Enhances overall marketing strategy by offering profound insights for strategic planning.
Insider's customized promotional messaging and automated programs raised our CTRs.
Enhances overall marketing strategy by offering profound insights for strategic planning.
Insider’s Tool suite helped us craft an effective multichannel marketing strategy
What do you like best about the product?
-Creative templates to attract customer’s attention
-Scheduling features for emails and SMS - Send Time optimization
-Web push improved our engagement with users on desktop even when they exited our website
-Scheduling features for emails and SMS - Send Time optimization
-Web push improved our engagement with users on desktop even when they exited our website
What do you dislike about the product?
Can’t think of anything that caused any inconvenience. Keep it up Insider.
What problems is the product solving and how is that benefiting you?
-We were struggling to reach customers at the right time. The scheduling feature solved this for us.
-We lacked intuitive design for email campaigns, Insider helped us overcome this with its vast pool of templates
-We lacked intuitive design for email campaigns, Insider helped us overcome this with its vast pool of templates
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