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Witnessed an uplift in conversion rate with personalized banners
What do you like best about the product?
Insider platform makes marketing automation easy, we have launched our campaigns in the past 6 months much faster than before. We also love the fact that Insider gives.
What do you dislike about the product?
We sometimes can’t keep track of the latest updates, but the account management team always helps us leverage tools at their best.
What problems is the product solving and how is that benefiting you?
Our target was to increase subscriber growth after the holiday season. One way was to run multiple campaigns to increase subscribers. The gamified templates brought us solid subscriber growth. With Insider’s solution, our launch time was reduced to half. The top-head banner on the app helped us increase the conversion rate.
A complete and connected experience with easy customization
What do you like best about the product?
Is comprehensive, easy to use, and offers many possibilities for creating customer journeys and delivering personalized communication. It greatly helps with conversion and facilitates integration across marketing channels.
What do you dislike about the product?
Some more complex and technical requests take longer to be resolved.
What problems is the product solving and how is that benefiting you?
It is improving the customer journey and making everything more connected.
it is very pleasant and productive to work together
What do you like best about the product?
Insider's proactive approach and innovative solutions truly stand out. Their team is highly responsive and collaborative, making it easy to align on goals and drive measurable results. We especially appreciate their commitment to continuous improvement and customer-centric mindset.
What do you dislike about the product?
While our overall experience has been very positive, at times there can be minor delays in implementing new features or customizations. However, the team is always open to feedback and works diligently to address any concerns quickly, which we really value.
What problems is the product solving and how is that benefiting you?
Insider is helping us enhance our customer communication on WhatsApp by offering an integrated solution that includes API access, an intuitive management panel, and a smart chatbot. This setup allows us to automate responses to common queries, provide 24/7 support, and deliver personalized experiences at scale. As a result, we've seen increased efficiency, faster response times, and higher customer satisfaction.
Enhanced customer experience through bot integration in Whatsapp
What do you like best about the product?
Insider provided us with services that create a better and faster customer experience. The platform is easy to use and user-friendly. They delivered a product tailored to the dynamics of the energy sector.
What do you dislike about the product?
The platform’s overall metric reporting has room for improvement. We would appreciate more comprehensive and user-friendly reporting features to better support our needs
What problems is the product solving and how is that benefiting you?
It has been helpful in delivering fast solutions to our customers
Customer engagement experience within WhatsApp is very simple and variety of different automations.
What do you like best about the product?
Insider helped us realize the full potential of WhatsApp for our business, especially in energy sector, it is hard to give the right directions.
What do you dislike about the product?
Insider has many products so that we can not decide which solution should we use.
What problems is the product solving and how is that benefiting you?
The ability to easily interact with users via communication channels such as WhatsApp, particularly in terms of conversion efficiency, stands out. Additionally, the structured management of customer information within the platform is a strong advantage.
Practical experience, with simple navigation and features that facilitate the routine.
What do you like best about the product?
The platform is easy to use, with a very intuitive dashboard that helps a lot in daily activities. The processes are straightforward, without unnecessary steps. The layout is simple and easy to understand, which makes everything more practical.
What do you dislike about the product?
Some documentation of more technical processes does not reflect the actual steps, which can cause confusion. Many of these processes are more complex than they appear.
What problems is the product solving and how is that benefiting you?
Insider has been quite helpful in improving the way we communicate with customers. With the segmentation and automation of campaigns, we are able to better personalize messages, engage the audience more, and achieve more consistent results in marketing actions.
Great company! Especially for building CRM!
What do you like best about the product?
What enchants me the most is the autonomy to create campaigns and strategies with freedom and ease. Additionally, I greatly value the organization of events and the support provided — especially by Saulo, Raquel, and Felipe Pastro, who are always ready to help with attention and competence.
What do you dislike about the product?
The main challenge I face on the platform is with technical integration, especially due to the delay in resolving these issues and in the response to support tickets. The platform's metric reports in general could also be improved.
What problems is the product solving and how is that benefiting you?
The ease of communicating and conversing with the user through communication channels like WhatsApp and especially the conversion. Also, the organization of customer information within the platform.
Great experience!
What do you like best about the product?
CDP, ease of use of the communication architecture tool
What do you dislike about the product?
there is no landing page tool, it doesn't make sense not to have one
What problems is the product solving and how is that benefiting you?
It helps us structure relational and transactional messages with great ease, very stable and with coherent value.
8.3X ROI achieved with web and multichannel personalization
What do you like best about the product?
The products we are using - Web Suite, Architect, WhatsApp, Email, SMS, Web push have helped us increase our business and revenue.
The products are easy to use. Everything is integrated into a single platform and we are able to manage all campaigns across different channels effectively, without them overlapping and interrupting each other.
The products are easy to use. Everything is integrated into a single platform and we are able to manage all campaigns across different channels effectively, without them overlapping and interrupting each other.
What do you dislike about the product?
There are areas for improvement in the native integration with Shopify to bring more granular data.
What problems is the product solving and how is that benefiting you?
Personalized customer experience and automated activation at different touchpoints for both brands - Básico.com and Basicamente.com
Process automation
Personalized customer experience.
Creation of multichannel journeys
Process automation
Personalized customer experience.
Creation of multichannel journeys
User friendly app!
What do you like best about the product?
Features, ease of use, customer service and the team.
What do you dislike about the product?
Analytics and process of resolving issues.
What problems is the product solving and how is that benefiting you?
Insider has been great help in integrating all our app communications to our B2B and B2C audiences. It's an omnichannel marketing platform.
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