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360 degree customer journey optimization
What do you like best about the product?
We like how Insider offers the whole package, from integrating the platform to analyzing user behavior, creating 1:1 journeys, and collecting customer feedback. Since we know they take care of every step of the customer journey, and they give us the best recommendations to improve the journey, we can trust them with all our website and app improvements. So far all the recommendations they’ve given us have been very on-point and we’ve seen results in a very short time.
What do you dislike about the product?
At first we were a little confused with navigating the panel due to the high number of features and functions. After working with the support team we were able to find our way around the platform and now we are not experiencing any issues.
What problems is the product solving and how is that benefiting you?
Our main goal was to create more personalized customer journeys, but we did not have the data to build these journeys. Insider’s Customer Data Platform (CDP) helped us understand our customers and find new and engaging ways to engage with them. After working with Insider, we saw a considerable improvement in our customer satisfaction, which we analyzed with Insider’s NPS surveys.
Recommendations to others considering the product:
Insider was one of the best decisions we’ve made regarding our customer experience. It was a very low-effort but high result partnership. We are very satisfied with all of the results.
A modern platform and high quality of customer service
What do you like best about the product?
Insider is a perfect tool allowing you to design personalized communication with the client through many channels of reaching: webpush, e-mail or banners. The most valuable tool are recommenders - they help you to carry out cross-sell and up-sell activities. Cooperation with technical support takes place via a technical ticket. On a daily basis, the project is looked after by a customer success manager who is always helpful and works very precisely and quickly.
I highly recommend Insider to every e-commerce company!
I highly recommend Insider to every e-commerce company!
What do you dislike about the product?
Sometimes it takes too long to process more complicated tickets
What problems is the product solving and how is that benefiting you?
Thanks to Insider, constantly we increase the conversion rate and the average value of orders
Best support team we’ve ever worked with
What do you like best about the product?
We really like how Insider improved our customer experience while providing us with top-notch customer service. Their tools are extremely effective in increasing key performance metrics, and their team makes sure that our experience working with them is always smooth. We’ve had no problems with them so far, and we are very happy with the level of support they have provided us.
What do you dislike about the product?
Our only dislike when it comes to the platform is that sometimes updates can make the navigation a little confusing, but the team is always there to show us our way around.
What problems is the product solving and how is that benefiting you?
We stumbled upon Insider when we were looking for a tool to increase our conversion rate, and their technology impressed us early on. However, we were hooked when we met Insider’s team. Right from the start they were able to identify shortcomings in our website and app, and give us easy to implement solutions. On top of this, they are very responsive and they’ve helped us through every step of the process. We believe their team takes their technology to the next level, and they are an absolute pleasure to work with.
Recommendations to others considering the product:
Insider is should be your go-to if you’re looking for a great team with great results.
Anything you’re looking for in a marketing software
What do you like best about the product?
We like every feature in Insider’s products. All of them add value to your marketing strategy and take you a step further in getting closer to your customer. The system behind them tracks every action and behaviour of your customer and allows you analyse them from multiple perspectives. It’s never boring using Insider’s products and getting to discover new areas of uses for their features.
What do you dislike about the product?
We’re quite happy working with Insider and thanks to their partner success team, we never had any problems.
What problems is the product solving and how is that benefiting you?
We wanted to give our customers and visitors of our website the best customer journey that they could possibly have. We knew that the best way of doing this is through communicating and understanding the needs of customers, and we thought Insider’s products were the ideal option.
Recommendations to others considering the product:
If you want to get to know your customer and excel in your communication, go with Insider. It really pushes you toward personalization, which is the key to making success in any business.
It’s so easy to implement with Insider’s platform
What do you like best about the product?
We have found critical tasks easy to implement with Insider’s platform. For example, The Copperwired team has a new promo every 2 weeks and we are able to change banners on the website with ease. We request the Insider Help Center to assist in changing banners with multiple calls to action buttons, allowing us to test various campaigns for optimal success.
What do you dislike about the product?
We are currently testing smart recommender & usage of the filtering options within this product aren’t exactly what we had in mind. However, as the product improves we are expecting this to get better also.
What problems is the product solving and how is that benefiting you?
Our goal with Insider was to increase conversion on the website, and we have found a significant uplift in conversion via the onsite capabilities & Smart recommender.
Insider’s Smart Recommender helped Copperwired’s brands (both dotlife & iStudio) to generate positive uplifts and it has also enabled us to increase product discovery on multiple pages, leading to better product adoption.
Insider’s Smart Recommender helped Copperwired’s brands (both dotlife & iStudio) to generate positive uplifts and it has also enabled us to increase product discovery on multiple pages, leading to better product adoption.
Really Good Experience overall
What do you like best about the product?
The Service was excellent and the team was very helpful
What do you dislike about the product?
nothing to mention and i dont have anything i disliked
What problems is the product solving and how is that benefiting you?
help with customer flow
The power to the hand of business team !
What do you like best about the product?
The team is great and the platform powerfull. The best solution to drive additional business and engage customers
What do you dislike about the product?
The functional scope is huge ! Takes time to set up
What problems is the product solving and how is that benefiting you?
Our internal search engine was not efficient
Review of MindBehind
What do you like best about the product?
MindBehind are a wonderful company to work with as they are friendly, flexible and very adept at what they do. Their system is the most straightforward to use on the market and allows us to build simple or complex chatbots which can be deployed on a range of channels. Customer service is excellent and they are always available when needed, and they have expert customer designers who can provide very valuable advice about the design of chatbots.
What do you dislike about the product?
Nothing about this product that I dislike. I'm just looking forward to the product developing in future so we can create better chatbots that help benefit the lives of people.
What problems is the product solving and how is that benefiting you?
We are using their technology to solve complex health needs involving physical activity and genetic conditions as well as provide invaluable support to people including students.
Great tool to set up personalisations quickly
What do you like best about the product?
Quick to setup
Easy to chat up with support
User-friendly dashboards
Good for A/B testing scenarios on site
Easy to chat up with support
User-friendly dashboards
Good for A/B testing scenarios on site
What do you dislike about the product?
Need more editable templates for campaigns
What problems is the product solving and how is that benefiting you?
we had a challenge with lead collection & offers, put it in a certain part of the page, targeting a certain audience
So with Insider, we could easily do it
So with Insider, we could easily do it
Recommendations to others considering the product:
It can help to make the site look more dynamic and lively with little effort
Yes, I'd definitely recommend Insider
Yes, I'd definitely recommend Insider
Great Software and exceptional service
What do you like best about the product?
the ease of use
the people behind the mindbehind are amazing and always available even during weekends and late nights
the people behind the mindbehind are amazing and always available even during weekends and late nights
What do you dislike about the product?
in the first month there was plenty of problems but the technical team was always prompt in their support
What problems is the product solving and how is that benefiting you?
decentralized communication channels, and we are now better able to track staff productivity and quality of service
Recommendations to others considering the product:
MindBehind is a growing platform, currently, I haven't yet tested the full range of features such as bots.
However, moving from a small business working with whatsapp business to a team with centralized communication channels and easy reporting to set and measure KPI's for the growing team members is ideal and the ease of use and minimalist UX is ideal.
the technical and success teams are supportive and always available.
However, moving from a small business working with whatsapp business to a team with centralized communication channels and easy reporting to set and measure KPI's for the growing team members is ideal and the ease of use and minimalist UX is ideal.
the technical and success teams are supportive and always available.
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