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Best email filter I've ever used
What do you like best about the product?
It just works. User complaints of spam or false positives have seen a drastic reduction. Managing spam filter used to take up much of my time on a daily basis. Since Proofpoint, it has made my job much easier as an administrator and it makes the users happy. It auto updates and I feel our data is more secure. Customer support is great.
What do you dislike about the product?
I can't think of anything I dislike. I would recommend this to anyone.
What problems is the product solving and how is that benefiting you?
Drastic reduction in successful phishing attempts. Reduces costs.
Recommendations to others considering the product:
Do it now!
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Positive Proofpoint Experience
What do you like best about the product?
We've been a Proofpoint customer for two years now and are very pleased with the product. It provides us with an additional layer of email security that protects our network and provides us peace of mind. The ability to drill down into the product to determine why something has been quarantined or blocked is very useful. I have used other products in the past and this is by far the best and most feature-rich application that I've come across. In particular I like that it is cloud based and does not require any additional hardware at our location. We have not had a single outbreak in our environment due to malware, spam, or phishing attacks since implementing Proofpoint. I highly recommend this product.
What do you dislike about the product?
Email Security and Protection is quite difficult to setup initially. Thankfully customer support is very responsive to assist with any problem I've had to date. Proofpoint did provide someone to help with the initial deployment, but, I've not really had anyone contact me to discuss new improvements with the product, or to provide information on configuration/patch updates that I should be made aware of. I think it would be nice to have someone go through the changes with us once in awhile so we know what improvements have been made with the main product.
What problems is the product solving and how is that benefiting you?
As I indicated above, the primary purpose of Email Security and Protection is to provide email filtering for spam, malware and phishing. This product achieves this very well. It automates some of the more tedious IT tasks and provides the ability to analyse why something is being blocked or quarantined. URL filtering as well is useful, in that it ensures that links in emails are not being used to transmit malware to end-users.
Recommendations to others considering the product:
I researched other products out there before recommending Email Security and Protection. This solution provided the most features as compared to the other products, with the additional benefit of integrating with our Palo Alto Networks appliances.
Reduced amount of incidents in malware getting thru email
What do you like best about the product?
Very granular customization. We handle email for multiple organizations. Each org has their own needs for message filtering
What do you dislike about the product?
Threat dash board. not very helpfull. Although it gives you a lot of info about a paticular threat it doesnt make it easy to track all the users who a an email was sent to.
What problems is the product solving and how is that benefiting you?
PHI protection and securing email with our business partners.
1. Enforcing TLS with our business partners ensures that all email is sent securely even if sender forgets to send securely
2. Enforce encrytion by adding #secure to the subject
3. Filters that scan email for PHI data and enfoce encryption if present
Sending encrypted attachments can be problematic for recipients which forced them to create a login and remember passwords. With the use of policy routes you can bypass attachment encryption with organizations you have established TLS. Email still gets sent securely and much easier for business processes
1. Enforcing TLS with our business partners ensures that all email is sent securely even if sender forgets to send securely
2. Enforce encrytion by adding #secure to the subject
3. Filters that scan email for PHI data and enfoce encryption if present
Sending encrypted attachments can be problematic for recipients which forced them to create a login and remember passwords. With the use of policy routes you can bypass attachment encryption with organizations you have established TLS. Email still gets sent securely and much easier for business processes
Proofpoint Email Security and Protection is a highly configurable email security appliance.
What do you like best about the product?
The configurable nature of the applianace makes proofpoint a very versatile tool. Almost any characteristic of the email threat detection and spam filtering can be modified to suit your needs. Upgrades are generally painless, and trouble free. Tracking down lost of improperly filtered messages is aslo pretty transparent, once you're familiar with the device. Overall I'd say that PPS is a great appliance for an email administrator who isn't afraid to get their hands dirty and learn the tools.
What do you dislike about the product?
The flip side of the high level of configurability is, that it is sometimes difficult to find the options you'd like to configure. This, I think, is difficult to avoid though.
What problems is the product solving and how is that benefiting you?
We mainly use PPS as an anti-spam, anti-phish, and anti-virus platform. We see something like a 90% reduction in the number of messages sent to our users, because all of the junk is filtered out before an end user ever has to deal with it.
The Standard in E-Mail Security
What do you like best about the product?
Proofpoint is great right out of the box, it guards against several types of malware, phising attacks, etc.
What do you dislike about the product?
It is quite costly as they do not really have a small-to-medium business pricing.
What problems is the product solving and how is that benefiting you?
We are guarding against phising and ransomware.
Current customer of Email Security and Protection
What do you like best about the product?
The ease of use and the protection they provide
What do you dislike about the product?
Not much but customer service was a concern that they took care of
What problems is the product solving and how is that benefiting you?
Impostor emails, phishing, malware, spam protection
ProofPoint is the frontline warrior for our enterprise email. Best in class by far.
What do you like best about the product?
We love the support we get for whatever issues we need looked at. Even at the hardware refresh, we are led by a PP engineer through the whole process and they make it quick and painless. The constant virus/spam definitions being distributed automatically make administration a non-event. The product is also teamed with enterprise grade hardware that we rarely have to troubleshoot. Most of the time just a simple drive replacement is all that is needed to get back on track.
What do you dislike about the product?
The Microsoft Outlook plug-in could use some better support. Sometimes Outlook throws an error at startup for the plug-in. Sometimes if resources are getting hammered, it would be good to receive an email from the cluster to let us know of potential issues. It's not the cheapest email system around but it is worth its weight in gold. For the occasional false positive, we could usually have just added certain domains to a safe domains list therefore not having to deal with user complaints. If only we had time for everything the users needed done.
What problems is the product solving and how is that benefiting you?
The problems we are solving are not letting malware/viruses/ransomware/etc into our Exchange stream. This helps our users stay as safe as possible. The system also lets us split the destinations between internal servers depending on the custom rules we have created. By using the support resources at Proofpoint, we don't have to spend money getting intergraters or 3rd party vendors to help get things set up and online. Very straightforward even when we need to talk to someone on the phone.
Recommendations to others considering the product:
This product is in the top of the Gartner Magic Quadrant and should be seriously considered if you wish to protect your organizations from worldwide threats coming through email.
Great vendor, great product
What do you like best about the product?
The amount of depth you can achieve with custom transport rules is incredible. A bit overwhelming at the outset, but over time as more use cases come up, it's possible to achieve just about anything with the right combination of conditions.
What do you dislike about the product?
Because of the way threat scoring and threat sandboxing is done, it's simply not possible to prevent every threat from being delivered to recipients' mailboxes. I would prefer some additional options around delivery of suspected malicious content.
What problems is the product solving and how is that benefiting you?
The biggest benefit we've realized is a decrease in message-based threats reaching our end-users, resulting in fewer resources needed to investigate incidents and lower costs of incident response. Proofpoint has helped us narrow the gate on social engineering attacks.
Proofpoint SaaS Email Protection has worked well for us
What do you like best about the product?
I really liked setting up our Proofpoint cloud instance for the first time 3 years ago.. Since we migrated from ancient on-premises proofpoint servers we did not have a direct migration path and we had to do a lot of manual configurations to match our existing proofpoint services. I worked with a knowledgeable Proofpoint engineer and everything went very well. The rest of my team found Proofpoint to be well suited for administration, allowing the management workload to be shared by the team. We found proofpoint to be flexible and predictable overall. The underlying operating system is completely managed by Proofpoint so Unix experience is not necessary. Due to the cloud arrangement, there is no hardware to maintain and the cloud instance in manageable form for work and home. For the most part, Proofpoint is limited only by your imagination and there is a way to do just about anything.
What do you dislike about the product?
Many companies are required to encrypt sensitive emails, either by a secure email service or by TLS encryption. Since a secure email service is cumbersome, TLS encryption is a popular solution because it is transparent to both the sender and the recipient.
If you enable a domain for enforced TLS encryption, the sub domains are automatically included with forced TLS. This is problematic with large domains with many ad-hoc sub domains that don't happen to support TLS. Although it is possible to exclude certain sub domains, each case is different and generally involves a great deal of analysis and trial and error. Although we opened several support cases on this, we never received a solid solution. It is easier to decline requests for enforced TLS unless the sub domains will fully support it too.
If you enable a domain for enforced TLS encryption, the sub domains are automatically included with forced TLS. This is problematic with large domains with many ad-hoc sub domains that don't happen to support TLS. Although it is possible to exclude certain sub domains, each case is different and generally involves a great deal of analysis and trial and error. Although we opened several support cases on this, we never received a solid solution. It is easier to decline requests for enforced TLS unless the sub domains will fully support it too.
What problems is the product solving and how is that benefiting you?
The anti spam intelligence is managed and updated 24x7 by Proofpoint engineers. We may admin the way SPAM is managed in Proofpoint but we seldom have ever needed address inbound spam on a daily basis.
Recommendations to others considering the product:
Go with the cloud version it is so much easier than the appliances.
Network Analyst
What do you like best about the product?
The Dash board of summary for email status and report and easy access cloud management console.
What do you dislike about the product?
I do not have any dislike area for Proofpoint Email security product.
What problems is the product solving and how is that benefiting you?
Proofpoint help us to block and defense the spam, phishing email attack, virus, and malware.
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