What do you like best about the product?

Now that you ask, I don’t know that I like anything . The ability to nest and organize tasks. But so many features are buggy or broken or workers helpful and then duscontinued

What do you dislike about the product?

My experience with Asanas support team has been nothing short of appalling due to their incompetence, unprofessionalism, and outright dishonesty.

I accidentally deleted a task from my Asana project and contacted support within an hour to request recovery. Despite my urgent follow-ups including multiple reminders that tasks become permanently unrecoverable after 30 days I didnt hear back for over a month and a half from the date of the ticket. By the time someone finally responded, the task had long been lost due to their complete lack of urgency.

When I finally received a response, I was told the task had been recovered and could be found in my account. I wasted a significant amount of time searching through every folder and project, only to find that it was nowhere to be found. When I informed support of this, they simply stopped responding.

Months later, when I contacted support about a separate issue (which I was lucky enough to get a competent representative, and this issue was handled quickly and efficiently), I brought up this past incident. That is when I learned the truth: the representative who replied to me in September had already determined that the task wasnt recoverable, yet they lied and told me it had been restored. Not only did they fail to act within their own 30-day policy, but they misled me into searching for something that didnt exist.

When I escalated the issue, it somehow got even worse. The person handling the escalation asked me to copy and paste the entire thread into a new message as if they didnt have access to the very ticket they were assigned to handle. Even after I confirmed the ticket number multiple times, they claimed they couldnt access it. Why is that my responsibility? Its their ticketing system. They have the case history. They should be able to look it up themselves.

On top of that, I received countless automated messages from their chat support bot asking for more details. But when I asked what details were needed, I got the same robotic response again and again. It was a never-ending loop of nonsense.

The correct way to handle this situation would have been simple: acknowledge the mistake, take responsibility, and be honest. Instead of lying and wasting my time, they should have admitted their failure and some form of resolution. Even a small gesture of accountability would have made a difference. Instead, I was met with silence and dishonesty.

Luckily, this only affected my personal account and not a team project, but I refuse to take that risk again. Ive since pulled my team off their pro account. If youre considering using Asana for critical work, think twice because if something goes wrong, their support team is the last place youll find actual help.

What problems is the product solving and how is that benefiting you?

It does what any project tracking software does - allow you to organize and assign tasks

What do you like best about the product?

Very easy to use. Intuitive UX that's designed to make tracking and collaborating on projects easy for every member of the team. Also, the rainbow unicorn!

What do you dislike about the product?

I haven't really had any complaints, onboarding is easy and there are a lot of resources to help you along the way.

What problems is the product solving and how is that benefiting you?

Marketing project management and collaboration. Making dependencies and timelines clear and transparent for everyone.

What do you like best about the product?

I love the home dashboards and hierarchy of information presented. Asana keeps me on track for my projects as well as those other projects I am a contributor towards

What do you dislike about the product?

It is a little clunky with search. When adding in the complexity of programmatic projects it is easy to loose track of the higher level vision.

What problems is the product solving and how is that benefiting you?

We are a disbursed team and Asana makes it easier to cross-functionally collaborate on projects.

What do you like best about the product?

it is helpful in managing our team tasks, reminders, project management, we're very happy with it and it is well integrated with other solutions

What do you dislike about the product?

we have virtually no complaints about this product

What problems is the product solving and how is that benefiting you?

asana keeps order in the management of all our production projects on hubspot customers and for integration projects. she helps us make a correct standup for project delivery and is very punctual

What do you like best about the product?

Asana is very straightforward; you already know how to use it. Especially when i found Asana after ClickUp, asana feels easier.

What do you dislike about the product?

Some of my teammates found asana hard to use, IDK why. Also asana's integration option is not as smooth as Trello's.

What problems is the product solving and how is that benefiting you?

Asana helped to keep team and blog writing works under control.

What do you like best about the product?

The product is great at helping me keep in touch with my manager's needs and plans for our team. Everything is easily organizable and accessible.

What do you dislike about the product?

A minor learning curve in the beginning.

What problems is the product solving and how is that benefiting you?

Asana is great for keeping me appraised of my team's functions.

What do you like best about the product?

I like creating projects in Asana such as requests for the marketing team to create assets (signage, sticker, copy) . Also I like the daily task reminders and communicating with my Review Ambassadors about their schedule.

What do you dislike about the product?

I dislike when Asana crashes. Also when we upgraded to enterprise back in the day I lost all my projects.

What problems is the product solving and how is that benefiting you?

Time management, communication with team mates and contractors. Fun milestone celebrations

What do you like best about the product?

The most helpful thing about Asana is that it can do so much, meaning it can take the place of communications via Teams, Outlook, gmail, and it can also take the place of task lists, sticky notes, reminders, and alerts.

What do you dislike about the product?

I think the least helpful thing about Asana is not being able to change date formats, and not having a general file repository for each project.

What problems is the product solving and how is that benefiting you?

Asana has solved our software licensing and IT onboarding issues by allowing us to track all our software licenses and get alerts when we need to renew or cancel them as well as allowing us to track all the details for each license within that license task.

It has solved other issues like having our whole team in IT be able to track new laptop upgrades and new employee orientations.

What do you like best about the product?

Helps me keep up to speed on the ongoing projects, what my team is doing, what others need from me. The ability to organize projects in different ways allows me to do many different things. I even use it for one on ones.

What do you dislike about the product?

It can be challenging to navigate all of the projects I have going at once. I enjoy the portfolio view that was added a few years back, but I would like to see more in that space.

What problems is the product solving and how is that benefiting you?

Asana is helping me stay connect and on track with my tasks and the tasks of those I work with.

What do you like best about the product?

The user interface and ability to add tasks / track goals

What do you dislike about the product?

Bit of a learning curve initially to work out efficiencies.

What problems is the product solving and how is that benefiting you?

Tracking ongoing projects and making sure tasks and team are up to date.