In my company, we use Asana for project management tracking.
Asana
AsanaExternal reviews
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Increase productivity while working on several projects
Great work collaboration platform
A project management tracking system for medium and big enterprises
What is our primary use case?
How has it helped my organization?
Asana helps us in our company to split tasks and assign them to different people. Asana allows each one to individually update the task completed, which can be tracked and visible to all the teams in the company.
What is most valuable?
The most valuable feature of the solution is its project management tracking systems.
What needs improvement?
There is always a constant need to update the product to be able to give it more features in terms of tasks like adding commands or nodes. The product's page is not user-friendly. In general, the product's page should be more friendly to use. Asana does have all the things the user requires, making it a good product.
For how long have I used the solution?
I have been using Asana for a year. I am a customer of the solution.
What do I think about the stability of the solution?
It is a stable solution. Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a nine out of ten.
We had multiple teams working from different countries in the company, with Finland being the place where the main office was located. There were only 30 users of the solution in the company.
How are customer service and support?
The solution's technical support was okay. I rate the technical support a seven out of ten.
The technical support would respond through a chat system and get back to you at a later stage, so instant support wasn't available.
How would you rate customer service and support?
Neutral
How was the initial setup?
I rate the initial setup a seven, on a scale of one to ten, where ten is the best.
The solution is deployed on the public cloud.
To be frank, I don't know the time taken for the deployment because when I joined the company, Asana was already a subscribed tool. I was not the person who had subscribed and deployed Asana in the company, making me just a user.
What's my experience with pricing, setup cost, and licensing?
I was not involved in the pricing part of the product since it was done by development teams and my manager in the past.
What other advice do I have?
I would like to tell those planning to use the solution that the product is a good fit for medium and big companies. I suggest small companies go for the lighter version of the solution sensitive, more simple. Asana's version, meant for medium and big companies, has more features and functions.
I rate the overall solution an eight out of ten.
Organized with Asana
Useful project management program
I also like that I can create a recurring task with subtasks. I recently created a recurrin task called Marketing and added different subtasks of social media tasks and emails that I need to be doing weekly.
Providing a space to collaborate on tasks with others in an effecient way- they can add tasks for me, links, I can ask questions in the notes, etc. I've used it with a vitual assistant agency as well to delegate to them in a streamlined way.
How Asana has streamlined our productivity and why i recommend it to other users…!!
It is the best when it comes to analyzing projects details interactively.
Also it's notification system is top notch.
Has helped us to manage tasks across departments.
With a flexible pricing policy, the product allows for sprint planning, allocating tasks, and monitoring bugs
What is our primary use case?
For our company, we use Asana for project management. Since my company caters to a lot of enterprise clients, ticket management services are based on the preferred choice of our clients.
I lead a team of software developers in my company, so we use Asana for sprint planning, allocating tasks, monitoring bugs, and a few more tasks.
What is most valuable?
Asana launched a dashboard a year ago. What I like the most about Asana is its API integrations because we use a lot of cluttered toolsets in our company since we need to cater to different clients, for which its integration gives us a lot of flexibility. We use Notion for the documentation, whereas we use Asana for the task, and we have written many automation scripts for our benefit.
What needs improvement?
The mobile application of Asana has to be improved a lot because no one wants to do a complete project management task on mobile. While on my mobile phone, I would like to get an update quickly or a short task notification so that I don't forget anything, for which the mobile interface is very clumsy.
I don't have anything related to the additional features required in the solution on top of my mind because my company hasn't even used 50 percent of the tool's feature set. We have customized the tool based on our processes. We are using whatever we need in the tool, so I don't have any suggestions for adding features to Asana.
For how long have I used the solution?
I have been using Asana for two and a half years. I am just a user of the solution.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten since I haven't faced any challenges regarding the product's stability.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a nine out of ten since I haven't faced any challenges regarding the product's scalability, and our company hasn't explored its scalability involving a billion tasks.
I have a 45-member team working under me using Asana.
How are customer service and support?
The solution's technical support is not very prompt or strong, which may be because they have to reach out to a lot of users. Though we only got the opportunity to interact with the product's technical support team once or twice, our experience was not good. We weren't happy with the technical support team because of the response time they took to provide us with a solution to our issue, and we had only reached out to the support team since we had no clue on how to resolve the issue in the product. We were expecting experts from Asana's technical support team to resolve the issue within an hour, but it took them 48 hours to resolve it.
Which solution did I use previously and why did I switch?
ClickUp and Jira are part of the project management tools we use in our company.
How was the initial setup?
The ease or complexity of Asana's initial setup process depends on the use cases for which the product is chosen. The initial set of phases can be a no-brainer for a simple project creation or for some setup using an existing project template. In our company, we use Asana for Complex use cases, like getting it integrated into a dashboard from Notion or a ticketing system from Jira, for which we need a bit of technical intervention.
The solution is deployed on the cloud.
What about the implementation team?
The internal team in my company, who reports to me, managed the initial setup phase of the product.
What's my experience with pricing, setup cost, and licensing?
I can describe Asana's pricing as a sweet spot since it is neither very high nor very low, especially regarding the value Asana adds to its products. I like the flexibility provided in Asana's pricing policies. In our company, we use 50 percent of the features provided by Asana, because of which we only pay 50 percent of Asana's total cost.
What other advice do I have?
I recommend the product to its other potential users.
I rate the overall product a nine out of ten.
Decent experience but dashboard can be improved
Easy to collaborate with other team members