I work in restaurant technology with Asana.
Asana
AsanaExternal reviews
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Highly recommend Asana
What do you like best about the product?
I reviewed other project management software options and really appreciated Asana for being user friendly for someone who isn't technical. User interface is easy to follow. With the Premium option, it's a great tool to manage tasks, goals. Trainings help utilize the full breadth of Asana.
What do you dislike about the product?
I haven't been able to identify anything yet. I've been using Asana for 3 years.
What problems is the product solving and how is that benefiting you?
Asana helps me manage tasks across our in-office and remote staff.
User-friendly interface and effective team collaboration elevate project visibility
What is our primary use case?
What is most valuable?
I think it's very user-friendly on their Kanban boards for Asana. It's very easy to use for everyone in the team. They have a good tool for the portfolio aspect because we have projects in different areas. Their new capacity planning is also useful for us to see where we are overloaded and how we can shuffle resources around. The fact that the Kanban is so easy to use and the portfolio functions are particularly valuable.
We have benefited from Asana's visual interface components such as Kanban boards. I did not use their Gantt chart, but they have good features and there is substantial visibility among team members because they can see who's working on what. It's easy to use and very friendly.
Asana takes one of the highest priorities for us for reviews.
Asana gives visibility to upper management with the workload and all the other projects that are going on at this point in the company.
What needs improvement?
The capacity planning in Asana is working pretty decently, but there are some opportunities there for sorting, such as determining which project has the highest resources, as their sorting doesn't work that effectively. The capacity planning sorting and visual aspects could be improved.
For how long have I used the solution?
We started using Asana approximately two to three years ago.
How are customer service and support?
I'm in touch with Asana's sales account manager only. I learned it on my own. Their website has many areas of training, so it's very comprehensive. If you have any questions, you can use the search function and receive many good answers.
I would rate eight to nine for my experience with either the sales representative or the online support.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup with Asana was not straightforward because you had to think of where you want to go. It's somewhat tedious because you have to add it project by project, but it's part of building a portfolio. While it was more challenging in the beginning, for an end user, it was not that complicated.
Which other solutions did I evaluate?
There are main differences between Planview and Asana in my opinion, with Planview being much stricter. There are too many controls on it. Planview has more reporting capabilities and is more detailed. However, for what we need right now in our organization, Asana works pretty well.
What other advice do I have?
It would be acceptable if my real name was used with this review.
It can be public for my company name.
On a scale of 1-10, I rate Asana an 8.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Love how we can set due dates, assign others, track progress, comment, keep on track with all tasks.
What do you like best about the product?
How you can track systems or workflows..
What do you dislike about the product?
That there is not a chat feature for teams.
What problems is the product solving and how is that benefiting you?
Tracking tasks and making sure we complete them on or by due dates. The rules feature allows to manage tasks and make sure they auto go through to the next step eliminating more time.
After 6 years of using Asana ...
What do you like best about the product?
Pros:
1. flexibility of set up
2. ability to manage notifications in detail
1. flexibility of set up
2. ability to manage notifications in detail
What do you dislike about the product?
Cons:
1. Cost (it's more expensive than JIRA).
2. I wish there's a way to manage a member's visibility of comments. (This has become an issue when a client is a member of a client facing board.
- At ticket level the client sees everything even after you remove the ticket from the board and into an internal facing board.)
1. Cost (it's more expensive than JIRA).
2. I wish there's a way to manage a member's visibility of comments. (This has become an issue when a client is a member of a client facing board.
- At ticket level the client sees everything even after you remove the ticket from the board and into an internal facing board.)
What problems is the product solving and how is that benefiting you?
It allows us for a streamlined, one source of truth on task and project level.
Project Management Tool
What do you like best about the product?
Asana is easy to use and well integrated with Outlook and Slack. It become my daily tool to consolidate project tasks and daily tasks. The implementation was easy and work very well with SSO.
What do you dislike about the product?
We really like the option for goals, the company goals, team goals and personal goals. However, the reporting on the goals might need to be improve in the future.
What problems is the product solving and how is that benefiting you?
There was no shared understanding of who was responsible for completing tasks. Asana’s assignment features helped clarify ownership, reducing ambiguity and improving follow-through.
Asana enabled units like units to share templates and best practices. For example, the “notes” functionality was adopted across teams to auto-assign tasks after meetings
Asana Templates help efficiency and we create templates for this reason.
Asana enabled units like units to share templates and best practices. For example, the “notes” functionality was adopted across teams to auto-assign tasks after meetings
Asana Templates help efficiency and we create templates for this reason.
Task Organization made easy
What do you like best about the product?
Asana helps me Manage my project efficiently.
The upsides of the ease of task organization
The upsides of the ease of task organization
What do you dislike about the product?
Nothing is least helpful in Asana.
There are no downsides in Asana too
There are no downsides in Asana too
What problems is the product solving and how is that benefiting you?
Asana helps solve the problem of disorganized work and poor team communication. It keeps tasks, deadlines, and updates in one place so everyone knows what to do and when. This saves time, reduces confusion, and helps teams work more smoothly and efficiently.
Love How Simple It Is to Stay Organized
What do you like best about the product?
love the user experience—it's intuitive and clean. I also appreciate the flexibility to organize multiple projects under a key KPI or initiative. It makes tracking progress across teams incredibly easy and efficient.
What do you dislike about the product?
The mobile app is convenient, but it lacks some of the functionality of the desktop version, making it harder to manage complex projects on the go.
What problems is the product solving and how is that benefiting you?
I use Asana to manage tasks and coordinate deliverables across multiple integration partners. It helps me keep track of timelines, technical onboarding, co-marketing activities, and partner-specific workflows—all in one place. It’s especially useful for ensuring alignment across teams and staying on top of follow-ups and deadlines.
Asana is a team shared space for work
What do you like best about the product?
It speaks workplace language, customizable, easy to use, a lot of features, structured and integrated
What do you dislike about the product?
Gantt chart not as Microsoft projects, needs more development.
PDF Exporting not embedded in Asana.
More templates e.g: sales, operations, product management.
PDF Exporting not embedded in Asana.
More templates e.g: sales, operations, product management.
What problems is the product solving and how is that benefiting you?
Remote team’s workflow, shared space on time, visualization
Daily order
What do you like best about the product?
I organize my day (and week) perfectly. Being able to create recurring tasks since in my job I perform many tasks like that.
What do you dislike about the product?
The vision in canvas mode, it's not that I don't like Asana's, it's that I organize myself better in list or calendar.
What problems is the product solving and how is that benefiting you?
For the use I give it, I haven't found any problems.
I love using asana I can say I am an asana expert
What do you like best about the product?
rules, automations, workflow and dashboard
What do you dislike about the product?
it doesn't have crm features, it doesn't have features to managed client database and sometimes internal and external triggers are vey limited
What problems is the product solving and how is that benefiting you?
project managements and task managements
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