EZO AssetSonar

What do you like best about the product?

We like that we can connect all our MDM solutions to Asset Sonar, and we can automatically register devices and assign them to users.

What do you dislike about the product?

Interface can be improved, also the device synchronization or user can take a lot of time and lack granular setting.

What problems is the product solving and how is that benefiting you?

AssetSonar helps us track device allocation and location, preventing misallocation. It integrates with our systems, automating device management and saving team resources.

What do you like best about the product?

Single pane of glass to see all hardware and software across the entire company while also being able to monitor software usage.

What do you dislike about the product?

Features are added without documentation on how to utilize those features. Sometimes there are odd default character limits for what is displayed, making it hard to figure out what things are.

What problems is the product solving and how is that benefiting you?

AssetSonar is helping us track issues on devices even when ownership or users change. AssetSonar is also helping us save on licensing.

What do you like best about the product?

The biggest benefit for us is having one place to see what devices we have, where they are, who they are assigned to, and what needs to happen with them next. Before this, that information was spread across Jamf, spreadsheets, Jira tickets, and manual follow-up.

The integrations with Jamf, Entra ID, Apple Business Manager, and Jira make the day-to-day work much easier. We can use AssetSonar for assignments, locations, audits, check-ins, checkouts, and retirements instead of treating it as just another inventory list. It has also made onboarding and offboarding more consistent and gives us a better history of what happened to an asset.

It is not perfect, and data quality still depends on the upstream systems and some edge cases, especially contractors and service accounts. But overall, it has given us much better visibility and control over our equipment than we had before.

What do you dislike about the product?

The biggest downside is that AssetSonar is only as accurate as the data coming from the systems connected to it. We still run into missing locations, stale syncs, mismatched users or serial numbers, and devices that do not fit the normal workflow, such as contractor or service-account Macs.

When something does not sync correctly, it can take time to figure out whether the problem is in AssetSonar, Jamf, Entra, or the source data. AssetSonar has improved our process a lot, but it still requires regular audits and manual cleanup, so it has not completely replaced spreadsheets and other checks yet.

What problems is the product solving and how is that benefiting you?

AssetSonar is helping us solve the basic problem of knowing what equipment we own and what happened to it. We can see who has a device, where it is, whether it is available, and whether it needs to be checked in, wiped, reassigned, or retired.

The integrations also reduce the amount of manual work involved in onboarding, offboarding, audits, and inventory cleanup. Instead of piecing together information from Jamf, Entra, Jira, spreadsheets, and email, we have a much better starting point in one system. It also gives us more accountability because we can see when an asset was assigned, moved, or updated.

What do you like best about the product?

Asset Sonar's use to our environment has allowed us to move away from Sharepoint spreadsheets and into a solid platform to better manage our IT related equipment. The performance and scalability of the tool was properly vetted and continues to perform as we intended. The ROI has exceeded it annual price point.

What do you dislike about the product?

We haven't discovered any dislike for the product, as our dedicated rep has been extremely helpful to all our needs. We continue to conduct quarterly calls to help maximize the tool and comparing AS to our previous tracking tool, we appreciate the consistency in UI.

What problems is the product solving and how is that benefiting you?

Asset Sonar has and continue to solve tool to equipment integrations. We have used the product to assist various groups for equipment fair market value information, along with security related matters. We've also used AI/Intelligence platform to assist with generated reports

What do you like best about the product?

What I like most about AssetSonar is that it’s user-friendly and easy to understand. It didn’t take much time to get familiar with the platform, and the overall interface is easy to navigate. I also like that there are a lot of customization options, so we can set things up based on what works best for our team and our requirement

What do you dislike about the product?

One thing I would like to see improved is that some of the more advanced features can take a little time to understand and set up. It would be helpful to have more straightforward guidance or examples for those features. Overall, though, my experience with AssetSonar has been positive.

What problems is the product solving and how is that benefiting you?

AssetSonar makes it much easier for us to manage our inventory and keep everything organized in one place. Having everything in a single solution helps reduce the manual work we used to do and makes it easier to keep track of our assets and manage them more efficiently.

What do you like best about the product?

I like that AssetSonar provides some insights, which is really helpful for me. I also appreciate its ability to go and search and find all the devices there and then connect with our other systems.

What do you dislike about the product?

I feel there are some areas that could be improved, especially on the reporting part.

What problems is the product solving and how is that benefiting you?

I use AssetSonar for IT asset management, maintaining all our IT devices like computers, mobile phones, and conference rooms. It provides insights and allows search and integration with other systems.

What do you like best about the product?

The integrations with various software and services—like Jira, Dell Warranty, Fedex, M365, Lenovo warranty, and more—are really helpful. Their support team is also one of the most responsive in the business.

What do you dislike about the product?

There aren’t many downsides. I know their pricing model is changing, and it was a bit shocking at first, but the EZO team worked with me to lock in the pricing.

What problems is the product solving and how is that benefiting you?

It’s helping solve our asset management challenges and integrates well with our ticketing system. The biggest benefit is that we can pass audits more easily and stay on top of our laptop refresh cycles.

What do you like best about the product?

Asset Sonar handles all the needs for hardware and software management. The integration with Jira was very useful in linking issues with users hardware, as well as software tracking

What do you dislike about the product?

As as the moment, there were no direct intergations with DayForce HCM platform

What problems is the product solving and how is that benefiting you?

Tracking and managing software licenses and installations has always been an issue to tack. the Asset sonar discovery tool automated that process as well as showing unapproved software installs

What do you like best about the product?

It makes asset tracking and location creation easy.

What do you dislike about the product?

Not a fan of the emailing from the sales team. If we need something, we'll say something.

What problems is the product solving and how is that benefiting you?

Asset tracking.

What do you like best about the product?

Has been working hand-in-hand with Zendesk allowing to view who owns what when working on a ticket for a user.

What do you dislike about the product?

It requires constant updating and information some of which I do not know such as PO numbers.

What problems is the product solving and how is that benefiting you?

AssetSonar has solved the issue of knowing what is where and who has what. It benefits us as a company since it works well with Zendesk. When working on a ticket of a user, it will let you know what the user has assigned without having to open a new chrome tab and search in AssetSonar's website.