I use Zoom for work because we do not have an account in my company, but sometimes we receive a link to join meetings. For personal use, I support technical issues that spread in breakout rooms and I have many meetings using virtual centers. Our team works every day in this virtual center, which represents the same concept as a local center that receives people, and we host all the meetings on the same Zoom account, distributed in the breakout rooms. This has been my main use of Zoom, at least in the last five years.
Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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Great!
What do you like best about the product?
Easy to use, use this frequently at work.
What do you dislike about the product?
Sometimes it will log me out for no reason.
What problems is the product solving and how is that benefiting you?
Ability to host large webinars
Better than their competitors!
What do you like best about the product?
Zoom Workplace helps to unify both Zoom and Zoom phone. I love it
What do you dislike about the product?
It can be a bit persistent at coming online when I start my computer.
What problems is the product solving and how is that benefiting you?
Helps us manage phone numbers in an effective way.
Legend of Zoom
What do you like best about the product?
I like the features, the accessibility, the ease of navigation, and the identification and background features are great.
What do you dislike about the product?
N/A. i have not come across anything that I do not like as of yet.
What problems is the product solving and how is that benefiting you?
Zoom allows me to connect with colleagues, partners and clients from all over the world in real time.
Works great
What do you like best about the product?
The quality is superior, the screen sharing is also amazing.
What do you dislike about the product?
The share meeting ID is hard to get to and would prefer to make it easier to access than digging for it.
What problems is the product solving and how is that benefiting you?
Helps with people working remotely.
Zoom is great, easy to use and fast support!
What do you like best about the product?
Zoom is easy to use not only for staff members but admins as well, everything is categorized well, and things are easy to find. There are very many options to customize everything down to the very last detail.
What do you dislike about the product?
The only downside is Zoom Phone configuration settings, while they do separate the two nicely, its a bit cumbersome to not only license a user (as they show up in pending) but removing a Zoom license is a bit unclear as we get a warning saying it can't be removed, which seems a bit misleading. I understand the moved everything around to make it easier but still needs a bit of work.
What problems is the product solving and how is that benefiting you?
Currently we are working with them to see if there is an option to set up spam protection to select groups as it seems there is only a global setting.
Zoom Workplace Review May 2025
What do you like best about the product?
The ease of use for all tools. We are able to use it frequently for our users around the world.
What do you dislike about the product?
I don't think there is a downside to using Zoom Workplace.
What problems is the product solving and how is that benefiting you?
Organization of meetings and having our users be at ease knowing they can run their meetings without the assistance of HQ.
Great products
What do you like best about the product?
It is a great tool, very user-friendly, tons of helpful features. They are always creating new tools, and the support team it pretty good.
What do you dislike about the product?
If you have Zoom phone and Zoom Video, it takes time to learn the admin portal, provisioning, and all of the submenus.
What problems is the product solving and how is that benefiting you?
It is much cheaper the Ring Central, the user interface is better.
Using Zoom Workplace
What do you like best about the product?
Zoom Workplace works great to be able to have a meeting, see people, and share ideas with your team.
What do you dislike about the product?
At times you lose connection, and have to sign back in.
What problems is the product solving and how is that benefiting you?
The connection is getting better.
It is very easy to use, but above all, it is friendlier than the other platforms.
What do you like best about the product?
The ease with which I can do both for myself and for my team and guests
What do you dislike about the product?
It is very useful, and it has more options that we can use and not just meet.
What problems is the product solving and how is that benefiting you?
Have a more genuine meeting with my team, so they can present progress and have that closeness through virtual meetings.
Utilizing versatile features for efficient personal and work meetings
What is our primary use case?
What is most valuable?
Zoom offers a number of interesting and valuable features. One of the most interesting is the ability to share only audio and provide ambient music without sharing a screen. The breakout room feature is much more developed than other solutions, allowing users to stay in the same meeting and move to different rooms and back to the main room. The sharing features are great for projecting people who should be in focus. Another valuable feature is the virtual entrance, which uses a username and password recognized by the Zoom system, showing the person's full name and ID. Additionally, the use of video and a good fixed background improves visibility compared to other applications. These features differentiate Zoom from others.
What needs improvement?
Zoom could improve by providing a timer or chronometer for activities, like a five-minute countdown. Integration with WhatsApp, allowing users to schedule something in WhatsApp and automatically generate a link to enter, would be valuable. Having an API or a virtual instance inside WhatsApp would be beneficial. Additionally, an easier way to update the application would be helpful, as people often get stuck without knowing why. It would be good to receive notifications informing them why it is not possible to open the meeting.
For how long have I used the solution?
At least ten years.
What was my experience with deployment of the solution?
I have not experienced any significant deployment issues. The setup was fairly easy and manageable, whether on a computer or a mobile device.
How are customer service and support?
Zoom provides more pages and information for consultation than direct support. I haven't hired support that allows me to speak exclusively with someone, so I'm not able to answer specifically about that part.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was fairly easy. We have dealt with some situations requiring installation, but it was not difficult. There may be some confusion when registering, but it is a necessary step and cannot be much easier than it already is.
What's my experience with pricing, setup cost, and licensing?
Zoom is more expensive than others. It depends on the situation, as sometimes you look for Zoom for small companies and compare it to Teams for large companies. My experience with some companies looking to use Zoom shows the price is not so bad.
Which other solutions did I evaluate?
I have experience using Google Meet and Hangouts for personal meetings, though not as much. I also use Teams and Zoom extensively.
What other advice do I have?
I rate Zoom ten out of ten. I personally use Zoom more for personal reasons and helping people than for my company's use. My company uses Microsoft solutions, especially Teams, for my job meetings. I use Meeting, Google Meet, Zoom, and other solutions if requested by a company or for personal matters. I am involved with a nonprofit organization where I use Zoom frequently, hence my extensive experience.
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