Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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My preferred platform for seamless remote meetings
What do you like best about the product?
I really appreciate how reliable the connection is, even when I'm on a weaker Wi‑Fi signal. The interface is easy to use, and features like screen sharing work really well.
What do you dislike about the product?
At times, the updates feel a bit too frequent and they can pop up right when I’m trying to join a meeting. I’ve also noticed it can be fairly heavy on my computer’s CPU, which can be frustrating.
What problems is the product solving and how is that benefiting you?
It solves the problem of distance by providing a stable platform for high-quality video calls. The quality is great and crisp, making conversations feel clear and reliable.
Easy Zoom Connectivity and Calendar Keep Meetings Organised
What do you like best about the product?
Zoom’s easy connectivity, along with its calendar, helps me organise my meetings in a more disciplined and structured way.
What do you dislike about the product?
Their floating toolbar can sometimes be inconvenient during presentations.
What problems is the product solving and how is that benefiting you?
It helps me stay connected with team members when working remotely. I can also present my work clearly to my colleagues.
Zoom Workplace Makes Collaboration Simple with Stable, High-Quality Meetings
What do you like best about the product?
Zoom Workplace is easy to use and works smoothly even on average internet. Video and audio quality are good, meetings are stable, and features like screen sharing, chat, and recordings make team collaboration simple...
What do you dislike about the product?
Sometimes it uses more system resources, and advanced features are limited in the free plan. Occasional lag happens in long meetings...
What problems is the product solving and how is that benefiting you?
Zoom Workplace makes online meetings easy and quick. It helps connect with people without travel, saves time, and works well for regular video calls and discussions...
Reliable, Clear Meetings and Solid Chat with Zoom
What do you like best about the product?
Reliable and always clear for meetings, even when I can’t take them at my desk.
What do you dislike about the product?
Really, I haven’t had many issues while using Zoom. It’s always been something I can count on for calls, and even for messaging. The call quality is solid, so if you don’t want to interrupt the speaker, you can still get your point across in the chat.
What problems is the product solving and how is that benefiting you?
Currently, it helps with communication both internally and externally with new potential vendors. It’s especially valuable when you can’t always meet face to face. Being able to clearly convey what you’re trying to communicate is important so that potential clients feel confident in the company.
Easy to Use, Great Interface
What do you like best about the product?
It’s very easy to use and has a great interface. It works really well for calling prospects, and the text messaging feature is also very good.
What do you dislike about the product?
Some of the features make the overall cost higher.
What problems is the product solving and how is that benefiting you?
It supports our outreach to prospects and makes it easier to book meetings with them. The call recording feature also helps us revisit conversations later and use them for coaching our sales reps, so we can reinforce what went well and address areas to improve.
Solid Video, Lacking Workplace Features
What do you like best about the product?
I like that Zoom Workplace includes its AI Companion in the standard paid licenses at no additional charge. The one click entry makes setup easy, which is really convenient.
What do you dislike about the product?
While the 'video' part is rock solid, the 'workplace' expansion has introduced some significant growing pains. There's a 'bloatware' feeling, and there's friction with Zoom Mail & Calendar.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for video meetings, and it solves context switching issues. The AI Companion is a great addition to the standard paid licenses at no extra cost, changing user psychology and adoption curve, and improving operational and financial metrics.
Efficient Conferencing with Minor Audio Glitches
What do you like best about the product?
I use Zoom Workplace for work meetings and I like that it allows efficient conferencing with hardly any glitches. The multitasking features stand out to me as I can multitask in meetings without any concern for lagging or viruses on my PC or phone. The variety of backgrounds offered provides a different look and feel to presentations, which is especially helpful in a professional setting. The initial setup wasn't difficult, taking just a couple of minutes to install.
What do you dislike about the product?
I have issues with the audio when using a computer. The sound from the computer is affected, unlike with my phone where there's no problem. Sometimes when I disconnect the headset, the audio from the meeting stops, so I have to close the app and restart it to fix the issue occasionally.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for efficient conferencing with hardly any glitches. It lets me multitask without lagging and personalizes presentations with diverse backgrounds, enhancing professionalism.
Seamless Integration and AI-Driven Efficiency
What do you like best about the product?
Zoom Workplace seamlessly integrates and features AI-driven automation that users in 2026 consistently highlight as valuable. I find the Workspace Reservation feature brilliant for hybrid teams; it allows me to see a floor map, book a desk next to a specific teammate, and have my Zoom profile and calendar automatically sync to the desk's hardware. The initial setup of Zoom Workplace is generally straightforward, especially for those already having a basic Zoom account, making it an easy transition from other platforms.
What do you dislike about the product?
While the AI Companion is great, it’s not perfect. It occasionally misattributes quotes or misses technical nuance in complex discussions, requiring a manual proofread of every summary.
What problems is the product solving and how is that benefiting you?
Zoom Workplace addresses the cognitive drain of context switching, reduces manual meeting admin, and ends team resource fragmentation. It integrates seamlessly and automates tasks with AI, while Workspace Reservation supports hybrid work by syncing my profile to office hardware.
Centralizes Communication, Eases Meeting Overload
What do you like best about the product?
I really like how Zoom Workplace centralizes video, chat, mail, calendar, tasks, and whiteboards into one hub, saving me time from switching between different apps. With HD video conferencing capabilities for up to 100 participants, it's great for meetings and collaboration. The automatic generation of meeting summaries, highlights, and action items is a huge time-saver, eliminating the need for me to take notes and ensuring nothing is lost in long discussions. I also appreciate the straightforward setup process, especially since it supports existing Zoom accounts.
What do you dislike about the product?
The Tasks Hub is handy but not as robust as dedicated project management tools like Asana. Complex workflows or dependencies aren't fully supported.
What problems is the product solving and how is that benefiting you?
Zoom Workplace centralizes video, chat, mail, calendar, tasks, and whiteboards, saving me time switching apps. Its AI generates meeting summaries, highlights, and action items, so nothing gets lost in discussions.
Simplifies Video Conferencing with Great Clarity
What do you like best about the product?
I like that Zoom Workplace allows me to connect with many members at a single time, which makes video conferencing so much easier. The video clarity is awesome on Zoom calls, helping me to communicate clearly and ensuring many members can understand easily. I also find the setup to be easy and simple, with a user-friendly interface.
What do you dislike about the product?
Sometimes Zoom calls have a video call cut issue. In certain times, this call cut issue persists. It would be better if they improve their software for this issue.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to connect with colleagues easily in group video calls, which saves me from calling everyone individually. The video clarity is awesome, which helps me communicate clearly so many members understand easily.
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