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Great Business Tool!
What do you like best about the product?
The ease of having multiple phone numbers to transfer calls, put clients on hold and record calls and video calls.
What do you dislike about the product?
Customer Service is sometimes hard to get help from depending on the level of Zoom you purchase.
What problems is the product solving and how is that benefiting you?
Nothing at the moment
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Zoom has great features for busniesses
What do you like best about the product?
Zoom does everything Microsoft Teams can do, but better.
What do you dislike about the product?
I do not have a dislike regarding Zoom. We have tested and implemented multiple different phone systems, and Zoom is by for the best.
What problems is the product solving and how is that benefiting you?
We have near zero downtime and it integrates with Office 365 and Salesforce (which we use heavily).
Easy to use.
What do you like best about the product?
Zoom is very user friendly. It is simple to figure out how to use. It makes connecting with clients who are remote and have transportation issues easier.
What do you dislike about the product?
I can honestly not think of any downsides at this time.
What problems is the product solving and how is that benefiting you?
Being able to connect with clients who have a hard time making it to the office.
Comprehensive Platform for Conferencing and Webinars
What do you like best about the product?
It's an intuitive, comprehensive platform. Good for meetings, webinars, and recording.
What do you dislike about the product?
The cost can be a limiting factor. The admin is also a bit disorganized (reports, for example, aren't intutitively found). Customer support has also left a fair room for improvement.
What problems is the product solving and how is that benefiting you?
Webinars are the primary area of business we utilize Zoom for.
It works as expected
What do you like best about the product?
Consistently easy connections, not a resource hog, multiple platforms
What do you dislike about the product?
Not much to dislike, it works as advertised!
What problems is the product solving and how is that benefiting you?
Remote/virtual office connectivity
Zoom Project Manager
What do you like best about the product?
Mostly the ease of use and the awesome integration of ZCC and Phone
What do you dislike about the product?
How some of the ZCC is backwards from industry competitors
What problems is the product solving and how is that benefiting you?
ZCC is enhancing our call centers to be more efficient and the ability to track KPIs is good.
Our Main Conferencing Software
What do you like best about the product?
They continue to add new features and fine tune small details that alot of folks might not notice.
What do you dislike about the product?
I intially hated using the breakout room features but every once in a while I would find new details that made it alot easier to arrange random vs assigned small groups and have more control.
The support hasn't been that great, it took over a month to get a response to a question that kept getting passed around.
The support hasn't been that great, it took over a month to get a response to a question that kept getting passed around.
What problems is the product solving and how is that benefiting you?
It's been a big help when you start working remotely and makes training alot less difficult with screen sharing.
Zoom just works
What do you like best about the product?
Ability to easily create meetings. Build the format and structure that I need.
What do you dislike about the product?
Nothing to mention that I dislike about zoom
What problems is the product solving and how is that benefiting you?
Zoom is creating virtual sessions that mirror in person sessions
Zoom is convenient and popular...the majority of people know how to use it
What do you like best about the product?
Simplicity, ease of use, easy navigation when toolbars are turned on.
What do you dislike about the product?
Complexity when logging in. Two factor authentication sometimes turns into having to log in on multiple devices to get meetings started when they were previously scheduled. As with any software, there are glitches.
What problems is the product solving and how is that benefiting you?
Zoom allows our completely remote workforce to come together frequently and as needed without the need for travel or conference calls. It helps to maintain connection using video connectivity.
Zoom Enterprise - The ONLY Platform
What do you like best about the product?
Switching to Zoom Pro was benefical to our communciations and sales workflows making everything more streamlined, especially with Zoom Phone. The call quality is top-notch, ensuring we never miss a call from a client and establishing a better in-house communication system, as we have several employees that are Remote.
What do you dislike about the product?
I don't think there's anything you can say negative ABOUT Zoom!
What problems is the product solving and how is that benefiting you?
Zoom has helped the problem with our Account Managers needing to meet with their clients. Each account manager has roughly 45 minutes per meeting, and multiple clients. Zoom has helped assist those account managers both schedule and make the meetings happen. The account managers also record their calls, which we keep on file to eliminate the "he said, she said" issues that could happen.
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