Unified Solution, Strong Video, Needs UI Refinement
What do you like best about the product?
I really like the AI companion feature in Zoom Workplace. It's like having a meeting summary with intelligent chapters, such as for budget discussions or action items. This feature allows me to join a meeting late and catch up on what happened without interrupting anyone, which is a game changer when I'm switching between meetings with a full calendar. Additionally, I find Zoom Workplace solves issues of meeting amnesia and connection stability, along with automated note-taking and low bandwidth reliability. I appreciate that it consolidates tools like team chat and whiteboarding into one app, helping us save money on separate licenses for apps like Miro or Slack. Its integration with Google Calendar is essential, offering a one-click join experience, and I like how we can automatically log meeting recordings and transcripts into client CRM profiles with HubSpot.
What do you dislike about the product?
I think the UI clutter is a problem. They keep adding buttons for apps, whiteboards, notes, clips, and a catalog. The interface feels overwhelming compared to the clean simplicity of the original Zoom. So I think the interface could be improved. I mean, just simplify the pre-meeting experience. Currently, when I open Zoom, I'm bombarded with a home dashboard full of calendars, notes, and chats. Sometimes, I just want a big new meeting button to just start.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to solve meeting amnesia and connection stability. It has automated note-taking, low bandwidth reliability, and tool consolidation, so everything is in one app. This saves money on separate licenses for tools like Miro or Slack.
Seamless Meetings with Reliable Performance
What do you like best about the product?
I like using Zoom Workplace for internal team meetings, client calls, project discussions, and remote collaboration. It offers stable video and audio performance and reliable screen sharing, which are very necessary for client demos and design reviews. The application has efficient features like meeting controls, recording, chat, and calendar integrations that help in professional collaboration and managing client communication effectively. The initial setup was very straightforward and easy, allowing me to start meetings without much setup work. Switching to Zoom Workplace provided more consistent performance, better screen sharing, and easier meeting management for ongoing projects.
What do you dislike about the product?
I think that some advanced features add complexity for small teams.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to connect with clients and team members through video meetings and screen sharing, ensuring clear communication. It helps revisit client requirements with recording, and chat and calendar integrations keep project timelines organized.
Webinar workflows have become smoother and now support efficient, professional event delivery
What is our primary use case?
My main use case for Zoom Workplace Business is creating professional webinars and running them on the platform.
A concrete example of how I used Zoom Workplace Business for a webinar includes setting it up and connecting it with Marketo, which means the complete participant management runs via Marketo.
What is most valuable?
From my point of view, the best features that Zoom Workplace Business offers include being self-explanatory when set up, making it quite clear and easy to understand, and it runs stably, at least for me.
Most of the time it runs stably; very rarely there is a sync problem.
Zoom Workplace Business positively impacts my company as it is a stable webinar platform that supports us in our daily work area of webinar planning.
The use of Zoom Workplace Business affects my efficiency in webinar planning as it is quite easy and quick to set up.
What needs improvement?
Opportunities for improvement for Zoom Workplace Business include the inability to edit follow-up emails sent via Zoom, as there is standard text and very few options to add extra links or other elements.
I find it a bit confusing when looking for specific reports or things in the interface, where I always have to select whether it is a meeting or a webinar.
For how long have I used the solution?
I have been using Zoom Workplace Business for six years.
What do I think about the stability of the solution?
In my experience, Zoom Workplace Business is stable.
What do I think about the scalability of the solution?
The scalability of Zoom Workplace Business is managed via the licensing model, which means I have to request a different license.
How are customer service and support?
I have no experience with customer support for Zoom Workplace Business as I am not in contact with them.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Previously, I used ON24 or something similar before switching to Zoom Workplace Business, which was a global decision I found easier to use.
How was the initial setup?
Zoom Workplace Business is provided to us by the IT department, and as far as I know, it is a cloud-based solution.
What was our ROI?
I cannot say if the investment in Zoom Workplace Business has paid off for my company, as that is evaluated by our central IT department.
What's my experience with pricing, setup cost, and licensing?
I cannot say anything about pricing, setup costs, and licensing of Zoom Workplace Business since it is handled globally for us.
Which other solutions did I evaluate?
I do not know if any other solutions were evaluated before implementing Zoom Workplace Business, as that was done globally by the IT department.
What other advice do I have?
My advice for others considering Zoom Workplace Business is that it is a stable platform that is easy to use and certainly a good decision to implement.
There is no business relationship between my company and the provider of Zoom Workplace Business that goes beyond a normal customer relationship. I gave this review a rating of 9.
Reliable, Seamless Teamwork with Zoom Workspace
What do you like best about the product?
Zoom workspace makes communication really smooth by bringing meetings, chats, calls and collaboration into one place. What i like best is how reliable and easy it is to use you can jump into meetings quickly without worrying about setup or technical issues. It also works well for day to day teamwork. Switching between video calls, messages, which heps keep conversations and work feels seamless, which helps keep conversations and work moving without friction.
What do you dislike about the product?
Zoom workspace can sometimes feel a bit cluttered because it tries to do a lot in one place. With meetings, chat, mail and other tools all bundled together, it can take time to get used to where everything lives. Another downside is that some advanced features are locked behind higher plans, which can be frustrating if you are on a basic tier. Also, during long meetings, performance can depend heavily on internet quality, which can interrupt the flow.
What problems is the product solving and how is that benefiting you?
Zoom workplace solves the problem of communication being scattered across too many tools. Instead of switching between separate apps for meetings, chats, calls, and collaboration, everything is available in one platform. For me, this is really helpful because it keeps conversations and work in sync. I can move from a message to a meeting easily, collaborate in real time, and stay connected with my team without friction. It saves time, reduces context switching and makes remote or hybrid work feel more organized and efficient overall.
Seamless Client Connectivity with Zoom Workplace
What do you like best about the product?
I find Zoom Workplace pretty cool. It has the highest quality in terms of audio and video, and we've never faced any glitches. I've been using it for the past three years without any issues. It makes it valuable for me when a client joins from another part of the world very easily. I'm able to see them, talk with them, and chat with them. Sharing things, like files related to Dropbox, is quite easy and seamless.
What do you dislike about the product?
Only thing I see on Zoom that's some might be a glitch or something, but the breakout rooms that we have created, on like hundreds of rooms, they actually get closed off sometimes abruptly or even the Zoom app itself turns off automatically. Maybe there's some glitch or a bug that needs to be solved.
What problems is the product solving and how is that benefiting you?
I find Zoom Workplace solves the problem of global connectivity, bridging gaps with clients worldwide. It's easy to talk, see, and chat with them, sharing files smoothly. No restrictions make connecting effortless.
Great chatting software
What do you like best about the product?
Zoom is affordable video chat software that suits my needs
What do you dislike about the product?
At this time, I have no dislikes concerning zoom workplace
What problems is the product solving and how is that benefiting you?
Zoom helps our team be more efficient
User-Friendly with Reliable Features, But Requires Stable Internet
What do you like best about the product?
I appreciate Zoom Workplace for its easy access, as I can join meetings just by clicking the link provided. I find it easy to navigate while listening to others. It handles meetings well with clear voice and screen sharing. Zoom Workplace allows for some video recording, which is a nice feature. I think it's highly recognized as anyone knows about Zoom.
What do you dislike about the product?
I dislike that sometimes it gets logged, and it can take a few minutes to join the meeting. When it rains, it affects the quality of the Zoom meeting, possibly due to WiFi issues.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for easy access to meetings with clear voice and screen sharing. It handles HR and employee interactions and allows video recording. Navigation is simple, making communication seamless, although sometimes there are login delays.
Daily team collaboration has become smoother and supports reliable long client meetings
What is our primary use case?
My main use case for Zoom Workplace Business is mostly the meetings, daily stand-ups, client calls, and discussion sessions for our company. It is primarily for business purposes.
I can give you a specific example of how I used Zoom Workplace Business in my daily workflow. We had Zoom Workplace Business as our online communication channel, and we used it to have our meeting schedule and daily calls. We also had client meetings on Zoom. Most of the time, we were using Zoom, and we have our calendar synced with Zoom so that any meeting or appointment that has been created gets directly synced up to Zoom. This allows us to attend it directly from our calendar or Zoom account or vice versa.
Our daily stand-ups are scheduled on a recurring basis, and we often join the same Zoom call. That is how it basically works for me.
What is most valuable?
One of the best features Zoom Workplace Business offers is that we have unlimited time for our meeting schedule with no time limitation. Additionally, we can have a workspace and many other features that I haven't explored yet, including shared documents. Zoom Workplace Business has numerous features to provide a team with valuable tools.
Regarding how Zoom Workplace Business has impacted my organization positively, we also had other communication channels such as Teams and Slack, but the video call experience in Zoom was really good and helpful. We also have a recording functionality which is truly helpful. While we have that on other platforms, Zoom makes it similarly easy to implement as that of other communication channels. Since Zoom has a really good streaming quality and works on low latency as well, we prefer to use Zoom over other communication channels for video calling and conferences, although we have other communication channels for text messages.
What needs improvement?
Zoom Workplace Business can be improved in several ways. There are many features that Zoom has provided that I haven't explored yet, but one thing I would appreciate is a messaging channel or portal or file-sharing system. Although it has documentation, I would expect another file-sharing platform where you can store documents. This would help make it a more complete communication channel. Creating different teams or channels for specific people, rather than including the entire organization, would be really helpful. The ability to create a group of channels or communication with specific individuals would be beneficial.
For how long have I used the solution?
I have been using Zoom Workplace Business for quite a while now, almost about three to four years. I have been using Zoom on and off depending on the client that I'm working with, but most of the time I'm using Zoom.
What do I think about the stability of the solution?
Zoom Workplace Business is stable in my experience. I haven't had any experience with outages or major issues. We really had a good, smooth service from Zoom for meetings as well as for communication.
What do I think about the scalability of the solution?
Regarding Zoom Workplace Business's scalability, I think there is some limitation on the number of users. I remember some times when we had company-level town hall meetings, and not every user was able to connect to the Zoom meetings. I'm not sure if it was the bandwidth or the user limit, but there were a couple of times where multiple users had to share a single call instead of joining individually for some conferences or meetings.
How are customer service and support?
I haven't had any experience with customer support for Zoom Workplace Business because I haven't had any major issues that required me to connect to customer support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I did previously use different solutions before Zoom Workplace Business. I have used Microsoft Teams and Slack. The preference of using the communication channel depended upon the client that we were working for. If the client had Teams as their communication channel, we used to use Teams, and the same applies for Slack and Zoom. The decision of which communication channel to use was not on our end; it was on the client's end. We always referred to the client for what they were using and what they felt comfortable connecting to.
Before choosing Zoom Workplace Business, I didn't evaluate other options much because it was not in my hands at any time.
What was our ROI?
I have seen a return on investment with Zoom Workplace Business, especially in terms of smooth meetings. I can say that we had smooth meetings during Zoom calls. However, for time saved and the other metrics, I'm not quite sure because we could have instant messaging and instant connection on any channel of communication that we have, such as Teams or Slack. But for the smooth connection and smooth meeting sessions, I would really say we had smoother meetings.
What's my experience with pricing, setup cost, and licensing?
My experience with the pricing, setup cost, and licensing for Zoom Workplace Business is that the licensing, pricing, and setup cost were taken care of by the infrastructure team, so I really haven't had a chance to explore those aspects and we didn't have visibility to those either.
What other advice do I have?
My advice to others looking into using Zoom Workplace Business is that they should give it a try. It's a really good communication platform for conference calls, meetings, daily meetings, client calls, and any sort of communication, audio call, or video call. I would rate this product an 8 out of 10.
All-in-One, Reliable Collaboration with Zoom Workplace
What do you like best about the product?
What I like best about Zoom Workplace is that it puts meetings, chats, calls, and teamwork tools all in one place. The video and sound quality usually work well even when the internet is slow, which is very helpful for remote or work-from-home setups. Features like screen sharing, recording meetings, breakout rooms, and easy calendar links make working together simple and save time. The app is easy to use, so even people who are not very tech-savvy can start using it quickly. Overall, it makes communication easier, reduces the need for many different apps, and helps teams work better together.
What do you dislike about the product?
One downside of Zoom Workplace is that some useful features are only available in the paid plans, which can be expensive for small teams or individual users. The desktop app can sometimes run slowly, especially on older computers. Notifications from meetings, chats, and emails can also feel like too much at times. Long meetings can be tiring, and there are limited options to customize how the app looks or works compared to some other tools.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves the problem of scattered communication by putting meetings, chats, and calls in one place. It makes it easy to connect with people from anywhere without worrying about complicated setups. The video and audio work well even when the internet is not very strong, which helps avoid disruptions. Scheduling and joining meetings is simple, and screen sharing makes explanations easier. Because of this, work becomes smoother, less time is wasted, and staying connected with the team feels effortless.
A Lifeline for Remote Collaboration
What do you like best about the product?
It has a User-Friendly Interface and an intuitive interface that makes it easy for users of all tech backgrounds to navigate and use effectively.
What do you dislike about the product?
Despite improvements, Zoom has faced issues with security and privacy, leading to concerns about data breaches and unauthorized access in meetings.
What problems is the product solving and how is that benefiting you?
Zoom facilitates seamless communication among team members regardless of location. This is beneficial in maintaining connectivity, ensuring that teams can collaborate without the constraints of physical presence.
