Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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External reviews are not included in the AWS star rating for the product.
Thumbs Up
What do you like best about the product?
The calling features are my favorite part. Lot's of options.
What do you dislike about the product?
There is nothing I don't like at the moment.
What problems is the product solving and how is that benefiting you?
Zoom workplace helps me keep everything in one place.
Zoom Workplace keeps it all together
What do you like best about the product?
One stop for all communication resources!
What do you dislike about the product?
I need to look at the settings for notifications because I don't actually want to see ALL my emails pop up, but it is handy to have them right there with everything else.
What problems is the product solving and how is that benefiting you?
Zoom Workplace helps me communicate within the greater agency team as a whole, while still keeping my focus on my own tasks and those of my smaller team.
Always works for your team
What do you like best about the product?
I like that it super easy to use for attendees and speakers.
What do you dislike about the product?
It would be nice to personalize more items in Zoom to make it more branded.
What problems is the product solving and how is that benefiting you?
Connecting with people on different plaforms (Web ex and teams). Everyone can connect to zoom when other video conferencing seems to have connectivity issues.
Service
What do you like best about the product?
The ability to navigate answering calls faster.
What do you dislike about the product?
The cost is pretty expensive, however the platform does deliver great service.
What problems is the product solving and how is that benefiting you?
Zoom Workplace allows us to have a built in intercom to use and notify staff during our fire drills we have with staff.
Currently the Best Online Meeting App
What do you like best about the product?
Zoom has the best feature set and user interface is easiest to configure and use.
What do you dislike about the product?
It's difficult to keep up the the rate of change with Zoom or troubleshooting issues.
What problems is the product solving and how is that benefiting you?
Zoom provides a reliable video meeting service as well as phone functionality. We use Zoom chat and webinar also. New users are easy to onboard due to the intuitive interface.
Zoom Workplace Review
What do you like best about the product?
The integration into our Help Center, call monitoring, metrics are all beneficial to our team. Overall it's easy to use. Our agents use it daily for client calls as well as internal/external meetings.
What do you dislike about the product?
Accessing the recordings is somewhat of a task. You have to click on several tabs to get to the recordings. The reporting is getting better, but there are still a few areas that the maximum search option is 30 days.
What problems is the product solving and how is that benefiting you?
Zoom Workplace makes running our call center much easier than it was with our prior provider
I would def recommend, great security and stability!
What do you like best about the product?
security and the apps feature, the backgrounds
What do you dislike about the product?
read AI and the threat of privacy, don't like how many people have it now
What problems is the product solving and how is that benefiting you?
whiteboard is so easy for when i facilitated focus groups
Technology Training Support Specialist
What do you like best about the product?
New look and feel - ease of use
love the new features
love the new features
What do you dislike about the product?
lots of updates without email notifications
What problems is the product solving and how is that benefiting you?
Communication and Integration
User friendly and highly recommend
What do you like best about the product?
Transferring calls between phones and being able to convert to video zoom.
What do you dislike about the product?
The phone app is not something I would recommend because it is glitchy
What problems is the product solving and how is that benefiting you?
It helped me with having an efficient calendar link to send customers
Great Quality and Convenient
What do you like best about the product?
All of the integrations are helpful and convenient
What do you dislike about the product?
I would really like if the cost could come down a bit
What problems is the product solving and how is that benefiting you?
Ease of meeting with employees as a remote company
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