Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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External reviews are not included in the AWS star rating for the product.
Zoom is great
What do you like best about the product?
Easy to use. Good video quality. Everything in one platform.
What do you dislike about the product?
I don't like it when Zoom logs me out so I have to sign in again.
What problems is the product solving and how is that benefiting you?
Face to face meeting when working remote.
Great platform
What do you like best about the product?
Great platform used for meetings! Very efficient and works well
What do you dislike about the product?
Sometimes, it randomly logs me out of my account.
What problems is the product solving and how is that benefiting you?
Video conferencing, screen sharing
Reliable industry standard for video conferencing
What do you like best about the product?
Zoom is a reliable, flexible, and full-featured video conferencing product. It integrates well with managed devices, and has a number of nice convenience features like seamless device switching while on calls. It's also very system resource-light compared to many other competing video conferencing products on the market. Zoom is user-friendly and easy for non-technical users, and also, due to it's level of adoption, most users are likely to be familiar with its features and functionality.
What do you dislike about the product?
Licenses get costly, and the limits on free seats are enough of an inconvenience that virtually every user believes they need a full seat, which can result in lots of either license cleanup efforts, or a surprisingly large bill.
What problems is the product solving and how is that benefiting you?
I work at a remote-first commpany so we have workers all over the country that need to collaborate. Zoom allows us to easily run meetings, screenshare, and as a member of the IT team, is a valuable remote support tool with remote control via screensharing.
Helpful for business needs
What do you like best about the product?
Zoom is extremely convenient for connecting with my teammates and clients, as we are a 100% virtual company with clients all over the U.S. Zoom is also a great platform for us to use for our quarterly webinars with 100-200 attendees. I like that it integrates with Outlook - I can send a Zoom meeting invite via an Outlook appointment in the Outlook app.
What do you dislike about the product?
We switched from Microsoft Teams to Zoom, and the team chat features are not as convenient.
What problems is the product solving and how is that benefiting you?
We are a 100% virtual company, and Zoom enables us to meet and chat easily with our team and our clients.
Great Customer Support, Reliable Product
What do you like best about the product?
Zoom is the most user friendly platform I use for connecting virtually. The UI is straightforward, reliable, easy to train on and, when there are issues, which are few and far between, the customer support is superb. We use the product every day so it's important that it's reliable. We also appreciate how many new features have been implemented for collaboration, monitoring, notetaking, etc.
What do you dislike about the product?
Frequent updates at log on - perhaps a note or email or better communication how to update in the background as I find people are often a few minutes late to meetings waiting for it to update.
What problems is the product solving and how is that benefiting you?
The ability to connect with a wide range of clients and do our trainings, strategy sessions, etc.
Zoom Survey
What do you like best about the product?
Ease of use and the desktop app and help section
What do you dislike about the product?
Reaching technical support is difficult and hold a long time on phone
What problems is the product solving and how is that benefiting you?
being able to communicate face to face with colleagues in other states
Zoom works great when used properly!
What do you like best about the product?
When you know how to use the product, it works exactly how it is supposed to 100% of the time. The customer service is responsive to email, and even follows up with you if you havent responded in a few days. I use it all day every day and have little complaints.
What do you dislike about the product?
For users that technology that does not come naturally to them, it can be a pain to try to explain. It could be simpler/more user friendly.
What problems is the product solving and how is that benefiting you?
It is a great alternative to needing to meet in person. It makes it easier to schedule meetings into a busy calendar.
Great for intra-office communication
What do you like best about the product?
It allows us to effectively communicate ideas to our overseas team with ease
What do you dislike about the product?
No issues thus far. Everything has been as expected.
What problems is the product solving and how is that benefiting you?
We can train overseas crew in real time. It solves the distance issue and break in communication that usually comes with it
Zoom makes virtual experiences easy and efficient.
What do you like best about the product?
I like that Zoom is now industry standard and while some updates bring a change in process, most people are able to access and participate fully.
What do you dislike about the product?
I don't love the Zoom polling features as a substitute for taking votes in meetings, etc.
What problems is the product solving and how is that benefiting you?
Eliminates in-person experiences and because of that, increases participation and overall increases revenue.
Zoom Review
What do you like best about the product?
The upside of using Zoom is that I am able to use it for group meeting and organization wide and we are able to accomdate everyone.
What do you dislike about the product?
One of the downsides of Zoom is that sometimes it could be restricting, especially if you make a meeting but want to make someone else the host.
What problems is the product solving and how is that benefiting you?
Zoom is helping me solve the "how to stay connected" with folks while remote, hybrid, or on-site.
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