Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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Zoom - Vital to Success in Today's World
What do you like best about the product?
Relatively easy to set up video/audio meetings with clients or prospects who do not have the time to meet in person or spend the money on gas to do so. Zoom is much more efficient.
What do you dislike about the product?
I always like to be able to talk with a live human being if things go awry or if I need more information. This is an area you could improve.
What problems is the product solving and how is that benefiting you?
Recording our client meetings.
Solid tool for conferencing and collaboration
What do you like best about the product?
Very easy to use and most people already have it installed and are familiar with its operation
What do you dislike about the product?
There is no way to participate silently. For a supervisor to sit in and audit a meeting it's sometimes good to be able to be hidden.
What problems is the product solving and how is that benefiting you?
Zoom has become so common most of my communications now take place in Zoom. Zoom is great to be able to have a meeting and then when it's done still be sitting right at my desk ready to move on to the next task.
Consistent and Reliable
What do you like best about the product?
I like how user-friendly it is. I find that nearly anyone can be successful when using it. I also like the features it has come out with (e.g., breakout rooms, polls, waiting room).
What do you dislike about the product?
I find it tricky that people need to download an app to their phone or computer to use it. That is a stumbling block for some people. I also have trouble turning the virtual background on my computer.
What problems is the product solving and how is that benefiting you?
The waiting room helps me manage multiple clients on the same call. Some try to join while I am still finishing up with another client and the waiting room keeps them from interuppting me.
A really great experience
What do you like best about the product?
I like how easy it is to use. The desktop and the app on my phone both works great. I rarely have issues. Plus it's something that everyone is familiar with and I don't have to troubleshoot with clients
What do you dislike about the product?
Occasionally things are spotty. Even when my Internet is good. But I feel like that is a small price to pay for such a great service. I wish that the process of sharing recordings was easier. And That deleting old recordings was easier
What problems is the product solving and how is that benefiting you?
Zoom makes it easy to connect with my clients all around the world.
The ubiquity of Zoom
What do you like best about the product?
Zoom is so commonly used these days, it feels almost like a utility--as commonplace as the telephone. I have used Zoom for teaching workshops, attending therapy sessions, talking with friends and loved ones, having conference calls with artistic colleagues in multiple locations & time-zones, meeting with fellow activists, and more. While there may be other platforms that do essentially the same thing, Zoom is ubiquitous amongst so many members of my community that it makes it hard for me to contemplate switching over to another one.
What do you dislike about the product?
Sometimes, sound can be a challenge with Zoom. For example, if a group of people are singing, the mic will pick up the "loudest voice", rather than activate all of them into a chorus. Not everyone´s devices have the same kinds of mics, so one member of a group call may sound faint, while another sounds "too loud".
What problems is the product solving and how is that benefiting you?
I feel like the Zoom technology has gotten a lot stronger in the past 2.5 years that I have been using it, with the kinds of tools and resources available online seeming increasingly intuitive and easy to navigate. I can´t think of any obstacles that I´ve faced more than very rarely with the platform.
Great way to interact post COVID
What do you like best about the product?
It is very user friendly. We have people on our team that can have difficulty with technology, and they've had a much better time using zoom over webex
What do you dislike about the product?
I don't like that everytime you login for a call with multiple people you have to have a secuity option. I beleive that some meetings - them having a link should be enough.
What problems is the product solving and how is that benefiting you?
There are times that some co-workers are unable to join in-person, but I need them there. This helps reach that goal. This has been the case on multiple occassions.
Zoom has been very convenient for business meetings at distances.
What do you like best about the product?
Multiple People & no length of meetings. Ability to record meetings. Abiltity to share screens.
What do you dislike about the product?
Whiteboard is very lacking. It is basic, however not fully functioning for text size adjustments, adding more than stock options allow in space or sizes. And it is not compatible with co-use of the whiteboard for meetings.
What problems is the product solving and how is that benefiting you?
Allows me to do business for clients no matter their location, and allows meetings to happen wherever all parties are with the convenience and revenue savings of not having to travel for meetings.
Zoom is our go-to platform of choice
What do you like best about the product?
I've been using Zoom for years and it has come a long way. It does the basics of video conferencing in a way that's simple and visually appealing. It's easy to use the chat feature and emoji reactions are a nice option. Being able to 'hide' nonvideo participants, pin videos, or view videos in different layouts makes it easier to stay engaged in a video call. I also appreciate the privacy settings as someone who manages Zoom for my company.
What do you dislike about the product?
Zoom went through some bumps during the first year or two of COVID around privacy and updates, but I think they've fixed a lot of that. The cost is on the higher end (though the free Zoom option is very useful for small teams) but their customer service is generally helpful when things go wrong.
What problems is the product solving and how is that benefiting you?
Our company is fully remote so Zoom and Slack are the main ways we communicate. We use Zoom for our standing meetings or when we want to hop on a quick check-in. We also use Zoom to chat with partners who are across the US and the world. Zoom also integrates in Slack, Google, and many other platforms.
My professional experience with Zoom has been terrific.
What do you like best about the product?
Ease of operation. Clear audio and video. Easy to create a new meeting. Easy to invite contacts. Good mobile app.
What do you dislike about the product?
Can't really think of one. Whiteboard is terrific.
What problems is the product solving and how is that benefiting you?
I am able to quickly connect with clients and staff. It's been a terrific addition to my company's communication.
From 2-500, Zoom meets all my meeting needs
What do you like best about the product?
I like the fact that everyone is familiar with Zoom now, there is a very small learning curve (even for older participants). This familiarity helps speed things up so we can get to the purpose of our meeting. I've hosted meetings with up to 500 participants and used breakout rooms, and it wasn't a hugely convoluted process.
What do you dislike about the product?
The hacking that was happening at the beginning of 2020 was problematic and definitely made getting some users comfortable using the platform difficult. The backend of meetings and events can be convoluted sometimes and not very user friendly.
What problems is the product solving and how is that benefiting you?
It's expensive to host an event with hundreds of people. Being able to host and record virtual events is a huge benefit that is saving us time and money and also allowing our members who wouldn't usually be able to afford to travel to join trainings they would have previously missed.
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