Zoom
Zoom Communications, Inc.External reviews
10,064 reviews
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External reviews are not included in the AWS star rating for the product.
Best Application for virtual meeting and more user friendly
What do you like best about the product?
The best part of Zoom application is that we can easily connect with a lot of people virtually in a meet which feels like real time connect and it is best for mass people and is better than other platforms.
What do you dislike about the product?
There is nothing drawback I have faced with this platform. The only thing which can be more better is by giving us more virtual and interactive backgrounds that can create a lot of impact.
What problems is the product solving and how is that benefiting you?
Zoom is solving today's one of the biggest problem which is connecting with hundreds of people simultaneously virtually without minimum lag and best part is you can continue using on mobile as well once you get a call in between.
Still my preferred and one of the best video conferencing platforms
What do you like best about the product?
I like the user interface. The software is easy to use and rarely have I encountered any technical issues that couldn't be resolved with either a restart of my computer or some little research of the problem. Additionally, I like the new features, many of which are easily implemented within the Desktop Client. I use Zoom not only for business purposes but for personal enjoyment as well (i.e., my podcast, communicating with family and friends).
What do you dislike about the product?
Although it's not a negative feature, Zoom might be a bit pricey compared to other services. When I initially started using Zoom, I noticed that the audio quality could be poor, but I wasn't sure if it was the software or Microsoft. Since then, I've purchased a nicer microphone that I use along with my DSLR; since implementing these changes, my video conferencing looks and sounds great.
What problems is the product solving and how is that benefiting you?
As a remote worker, Zoom provides an easy-to-use video-conferencing application that new users can download and within minutes, coordinate with others. It is my preferred method of communicating with a large group of people. It's become the swiss blade for meetings.
Zoom has allowed me to connect closely to my customers and give them all the support they need.
What do you like best about the product?
I love that I can share my screen and guide my customer through our product as and when needed. I can also schedule my zoom call in zoom itself. I am reminded of when my meetings are without putting in my diary. A simple notification let me know to be ready for my zoom call. It is very simple to use.
What do you dislike about the product?
When it comes to the recordings, sometime it does not save which means I lose all the content and I can not retrieve this. There should be some other way of saving the recording
What problems is the product solving and how is that benefiting you?
Zoom has bridged the gap on communicating with our customers. We no longer need to do on-site visits that require more than 1 hour drive.
Best video conferencing platform - hands down!
What do you like best about the product?
Zoom is what kept our company and clients together during (and still after) the COVID-19 pandemic. It's so simple to connect and the video and audio quality are excellent. Zoom is wonderful for meetings that need to be scheduled and advance AND for impromptu meetings that pop up during the day.
What do you dislike about the product?
I would say that the 40 min limit on the free account is a downside. But honestly, it's free, and 40 min is very generous.
I use multiple accounts for different clients, and it would be nice to have an easier way to switch between accounts. Like a dropdown option where I select the appropriate Zoom account for the particular client.
I use multiple accounts for different clients, and it would be nice to have an easier way to switch between accounts. Like a dropdown option where I select the appropriate Zoom account for the particular client.
What problems is the product solving and how is that benefiting you?
Zoom is solving the connection problem all of us have been facing over the past two years. Our company was able to continue providing our services - and we have even expanded our offerings, thanks to Zoom.
Reliable Video Conferencing Tool
What do you like best about the product?
Its meetings are highly functional, easy setup.
What do you dislike about the product?
I like all of the features of Zoom. Just keep on with a good work.
What problems is the product solving and how is that benefiting you?
During Covid, Zoom helped my organization and employees to stay connected and to bring the lectures and the programs to people's homes. We have continued using Zoom, providing Hybrid classes and programs.
A go to app for video conferencing
What do you like best about the product?
Zoom is a very good platform for video conferencing. It is user friendly and even has good user interface for all ages. Zoom meets all the privacy criteria of online working. It is definitely a goto app.
What do you dislike about the product?
Calls are easily disconnected when there is no internet. Passcodes to enter a zoom room are a little too lengthy and complicated. Please change that and zoom is good to go!
What problems is the product solving and how is that benefiting you?
zoom solves most privacy problems. No random outsiders can attend the meet, unless they've got access to the code. With zoom, i have been more productive considering i can see my colleagues work at the same time. This gives me energy and eases my lethargic attitude.
Love Zoom must use for Business and Personal connections!
What do you like best about the product?
When I have a problem, Zoom customer support is always there. I log on to the chat. I ask to speak with a representative if I can't get my answer for the chatbot, and I am speaking with a person. How many places do you still get a person?
What do you dislike about the product?
I have only recalled once or twice I wasn't being understood by the customer support person. That could be communication issues, me not explaining well what I needed or them not understanding. Not really to blame.
What problems is the product solving and how is that benefiting you?
Zoom has increased our participation in monthly meetings by a large percentage for our organization. This helps with improved member relations, and the Executive Board is meeting on Zoom and helping with transportation issues for late evening meetings.
Senior Consultant for Creative Process
What do you like best about the product?
It feels intuitive to use, there are multiple ways of interacting and visual as well as text comment options
What do you dislike about the product?
sometimes connectivity is an issue but probably not Zoom's fault
What problems is the product solving and how is that benefiting you?
Collaborations with colleagues who are at a distance, seamless integration to my calendar is a huge help
Industry Standard--Does the trick!
What do you like best about the product?
Instant communication with friends and family over a long geographic distance. The quality of the experience is overall very good for people on both sides of the call.
What do you dislike about the product?
I do not really experience downsides to Zoom. My team of people, who I train to run the program, seems competent and picks up the platform quickly.
What problems is the product solving and how is that benefiting you?
Zoom is connecting my church family across many states and time zones. Something that would not have been possible even 10 years ago (without more expensive solutions) is accessible for people of most every technical ability and age.
Solid conferencing platform with easy to navigate UI
What do you like best about the product?
Zoom has a very familiar interface that most users have used in their personal lives to stay connected with family and friends. This was most impactful during the early stages of the pandemic.
What do you dislike about the product?
Tech support is a bit challenging, even with the Enterprise plan. Versions change very often (likely due to necessary security updates) - but this can prove difficult for less experienced end users
What problems is the product solving and how is that benefiting you?
Zoom is adding other features and functionality to the base platform, bringing it closer or beyond the line set by other major corporate conferencing providers.
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