Zoom
Zoom Communications, Inc.Reviews from AWS customer
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Zoom Fan
What do you like best about the product?
The chat feature is great. I like the ask for help and hand raising feature, as well as the ability to rename myself for one session at a time.
What do you dislike about the product?
I dislike that the zoom meeting invites only work for the time alloted. This is somewhat problematic if there was an error or very late entry.
What problems is the product solving and how is that benefiting you?
Zoom allows for cost saving and time saving. I use it for meetings, consultations, trainings and court sessions.
Easy videoconferencing for all experience levels
What do you like best about the product?
It is easy to use and has a lot of useful features. I like that it can be used on multiple devices and operating systems and the experience is consistent on all of them. I also like features like screen sharing and breakout rooms.
What do you dislike about the product?
I don't like that there isn't better way to control muting and unmuting. (Muting all participants or just certain ones. Keeping people muted at all times.) Also the ability to unmute participants would be nice.
I also don't like that a meeting passcode or waiting room is required. In the meetings I'm involved with that isn't necessary and it can cause confusion for less tech savvy participants.
I also don't like that a meeting passcode or waiting room is required. In the meetings I'm involved with that isn't necessary and it can cause confusion for less tech savvy participants.
What problems is the product solving and how is that benefiting you?
Zoom is great for having remote or hybrid meetings. It was extremely helpful the last two years when everything was shut down or remote. It is still helpful now since a lot of our meetings are still online or hybrid.
Zoom is a must for my business.
What do you like best about the product?
User friendly for those that are not technically savvy. Reliable, I utilize the waiting room, screenshare and whiteboard often.
What do you dislike about the product?
When I have to log back in frequently but I understand that is more of a browser thing.
What problems is the product solving and how is that benefiting you?
Remote business, able to meet with clients face to face and team members whether locally or across the country. Helping me grow my business while still having a personal connection with people!
Zoom's a great choice for your virtual business meetings!
What do you like best about the product?
It's super easy to use and install on your PC or your phone. It's easy to create and share links and to create recurring calls. I have so many issues with competitors in this space that I just don't encounter with Zoom.
What do you dislike about the product?
One of the issues I have with Zoom is the share screen function. It's not easy to keep sharing your screen as you move from documents, websites, etc.
What problems is the product solving and how is that benefiting you?
I work from home and Zoom makes all of the virtual meetings I have (which is most of them) easy to administer.
School Based Services
What do you like best about the product?
I love how I can give control of my computer or request control of a student's computer. I teach students and assistants that aren't the most tech-savvy, so that feature allows me to easily troubleshoot activities.
What do you dislike about the product?
The free version used to allow 1:1 video conferencing for free over 40 minutes and only paying for 3 or more participants. It's frustrating that I have to get a paid account to video chat for an hour with only one person.
What problems is the product solving and how is that benefiting you?
I am a fully virtual teacher. Other video conferencing platforms are not as user-friendly as Zoom. Also, it is easy for me to send a link to those with little experience and easily connect with them.
Powerhouse of video conferencing
What do you like best about the product?
Zoom has so many good features that it's hard to pick just one. As IT, I've seen the best and worst of end user interpretation of Zoom and it's competitors. Folks seem to really love the personalized backgrounds and beauty features to help make remote work more fun and creative. I personally enjoy Zoom's easy to use admin portal where the options are clear and aplenty.
What do you dislike about the product?
Privacy and security are always a top priority no matter if you're an organization or personal user calling your grandparents. Though it's hard to mitigate all security risks, the few incidents Zoom has encountered give a sobering reality check that no matter how safe you think you (and your code) is, that may not always be the case. I appreciate their prompt address and correct attitudes when these things do happen, working to remedy the issue with notifications or updates and being transparent about it all.
What problems is the product solving and how is that benefiting you?
Staying connect in these hybrid world of remote and going back to office is definitely a major problem that Zoom is helping to solve. The collaboration tools in a session are probably what I think are the greatest adds to what could otherwise be just another video meet software. As IT, this platform also helps act as a sort of remote desktop, if users can join the call and share their screen. This greatly helps reduce troubleshooting time in some cases when I can see the issue in realtime.
Easy to use for the basics.
What do you like best about the product?
Helpful is the ease of setting up a meeting. And I've always had very good quality in my meetings. I also like the ability to share to a Facebook Live. The reps are very friendly.
What do you dislike about the product?
I've had some issues with customer service. I spent over an hour trying to get something resolved, and once it was resolved, it should have taken 10 minutes. Sometimes, it can be challenging to find what I'm looking for. So many sections.
What problems is the product solving and how is that benefiting you?
Being able to meet with a large group in real time. I'm able to "meet" with people virtually, whereas before, it would have only been a phone call. So adds the personal touch.
Zoom Works - Great Connective Medium
What do you like best about the product?
I enjoy the ease of use as well as the many features that Zoom provided to make the platform a cohesive and collaborative experience. The breakout rooms have been super helpful for my teaching
What do you dislike about the product?
Sometimes the video quality is not as good as I'd prefer or experience with other similar products. The mobile experience is also a bit clunky compared to my usual desktop use.
What problems is the product solving and how is that benefiting you?
It allows me to connect to various students all across the country and bring them together in an online classroom setting. Without zoom I wouldn't be able to teach online as a freelance teacher.
Excellent time saver
What do you like best about the product?
Zoom is a great way to save time instead of driving to a meeting you can just send a Zoom invite and save that driving time.
What do you dislike about the product?
Sometimes it is hard to hear another person when multiple people speak at the same time.
What problems is the product solving and how is that benefiting you?
There is only so much time in the day and if I can cut down some driving time that means it has saved us money.
Consistently works for telehealth practice
What do you like best about the product?
Zoom is reliable and high quality. It rarely crashes. It is easy to share an invite link with my clients. Plus, Zoom is a service that many people are familiar with.
What do you dislike about the product?
Clients don't get advance notice of when it's time to upgrade until they sign in and then it's too late and they are tardy to the appointment, which frustrates them.
What problems is the product solving and how is that benefiting you?
Reliable service for meeting with telehealth clients. Easy to use interface. Widely understood and compatible with any video or audio hardware I have used with it thus far.
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