Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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External reviews are not included in the AWS star rating for the product.
Zoom has been great for my business
What do you like best about the product?
Zoom has been great for interviewing potential staff members, and has allowed me to do a second interview with my current staff and the potential hiree. It's been convenient and an even better system than having candidates come in to the office twice or more.
What do you dislike about the product?
The only issues we have had have been with connection issues with some of the staff. However, this is not a Zoom issue, it's a personal connection issue. So Zoom itself can't be blamed, but it does make things difficult for some of my rural staff with poor connection.
What problems is the product solving and how is that benefiting you?
Zoom is making hiring new staff much, much more convenient. It also makes it so that I can involve my entire Team in the second interview process, without having to have everyone come down to the office during their off time. This helps me make better hiring decisions, and get info from my existing staff. This improves relations with my staff, new and existing!
Zoom is the modern-day, much needed better version of Skype!
What do you like best about the product?
Easy to use, easy to launch and host a video call. I love using the recording function! I've been using Zoom regularly for over five years in my business.
What do you dislike about the product?
Downsides of using Zoom: not everyone knows how to use all of its functionality so I find that I frequently am helping people on how to use functionality (from the basics to advanced)
What problems is the product solving and how is that benefiting you?
Reliable, consistent platform when it comes to audio and video connection for meeting with business contacts and clients (and friends and family!)
Getting better every year for researchers
What do you like best about the product?
User-friendliness is the best aspect of ZOOM bc COVID has helped the average person get comfortable with videoconferencing. ZOOM's simple interface and join steps is the easiest out there for when you need a video meeting.
What do you dislike about the product?
Integration with Outlook could be improved. I like how it works but when a user uses Teams, Webex and ZOOM (depending on audience) it would be nice if it synced better with calendars as it feels like sometimes it doesn't properly catch a change when a time or date is updated.
What problems is the product solving and how is that benefiting you?
Idiot-proof videoconferencing and webinars for the end user. Its always easy to setup for the host as they know what they want, etc. but one's audience isn't always as prepared but ZOOM's features and simplicity of joining with or without password, on browser or app, on computer or phone..... i benefit from more end users comfort level of joining. With MS Teams, Google Meet and WebEx, those platforms are more convoluted to the average person to figure out and join successfully with cam/mic access.
Simple and efficient way to have meaningful and productive meetings
What do you like best about the product?
The tools for managing meetings as host and for managing what as a user I display is straightforward and empowering.
What do you dislike about the product?
I sometimes find it difficult to make settings I prefer default for each meeting that I schedule. I also have a difficult time navigating the host settings. (E.g. "How do I change the meeting password?" or "Where can I find the recording of the meeting?") The audio quality has also never seemed that great, but this is probably a limitation of bandwidth.
What problems is the product solving and how is that benefiting you?
Zoom has made vitual meetings simple and mainstream. In the industry I work, it has provided so much value to us and those who have health and travel limitations.
Zoom is a quality platform for meetings
What do you like best about the product?
Zoom is an easy solution for scheduled meetings. It is generally very easy for pretty much anyone to join from anywhere. It's a top solution in the industry for sure
What do you dislike about the product?
There are some solutions that are more ideal for a quick video call, particularly with someone within your organization. Zoom is also on the expensive end. And the room connector can be a bit annoying if the other party doesn't have it.
What problems is the product solving and how is that benefiting you?
Scheduled meetings with people outside of our company, and occasional large group meetings as well. We are an o365 company so we use Teams for a lot of meetings as well.
Most pedestrian virtual platform
What do you like best about the product?
Zoom is one of the most user-friendly programs that I use for virtual meetings. Their new updates for hosts on breakout rooms being able to search attendees. etc is helpful.
What do you dislike about the product?
I wish co-hosts could take control from the host if you allow that in your settings, and that all co-hosts should have full rights as hosts if you allow it in your settings.
What problems is the product solving and how is that benefiting you?
Connecting with clients all over the world is helpful and again, most people are able to navigate it easily. Some clients do wish that they were able to store their slide decks in the platform.
A Must-Have for Virtual Professionals!
What do you like best about the product?
Ease of use is my favorite part of Zoom. There are no extra steps, it's super easy to schedule with clients and a successful meeting is underway in the click of a link.
What do you dislike about the product?
The only challenge I have had is with billing and customer service. It was a mind-numbing experience to go through the numerous and irrelevant automated responses to get to someone who could actually resolve my issue.
What problems is the product solving and how is that benefiting you?
Eventually my billing issue was resolved completely by a diligent customer service rep.
It is exceptionally user friendly and intuitive
What do you like best about the product?
I like the versatility it provides for doing leadership training. I can leverage breakout rooms, chats, and polls.
What do you dislike about the product?
I don't like that Zoom does not consistently enable me to change the time and dates of meetings. I often have to cancel a meeting and schedule a new one because it doesn't seem to align with my Outlook. The change of meetings gets stuck in my outbox. I also find that I have to often switch around my audio connections.
What problems is the product solving and how is that benefiting you?
Zoom is helping me address working in a hybrid environment where almost all of my work is virtual. That includes consulting, executive coaching, and leadership training.
Zoom, great product!
What do you like best about the product?
I love that I can add as many people as I want for my meetings. I do a lot of training-style meetings and now I can have them set up in a classroom-style room. Love that!
What do you dislike about the product?
When too many people are on and sometimes the audio can mess up. Plus, if the other person doesn't have the same bandwidth for internet you can lose connection, but that isn't on Zoom at all.
What problems is the product solving and how is that benefiting you?
I figure out new things all the time when it comes to Zoom, honestly, I just get in there and play around to learn more. There have been so many updates and new features that is the only way I know how to keep up.
It’s a great addition to any service-based business
What do you like best about the product?
Zoom integrations were the most useful tool for my business. With the calendar integrations and the connection to CRM software I was able to automate a lot of the scheduling of calls.
What do you dislike about the product?
One of my sessions where my link was posted publicly was hacked by an unknown user and I had to end the call. It delayed my livestream session and I had to host on another platform.
What problems is the product solving and how is that benefiting you?
It's giving my business a way to connect virtually with my clients with software that is familiar to them and making meetings seamless with the integrations with so many other apps.
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