Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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Zoom is the new Skype and Join.me
What do you like best about the product?
As we all know, COVID created an environment in which we needed to connect via video and screen shares to do business (and even talk to Mom)... Zoom stepped up to the plate with a platform that didn't require a download on the part of the recipient, could be lean and fast, and also share chats as well as attachments (like images and PDFs) and basically be "dummy proof".
What do you dislike about the product?
Because of the breakneck speed with which Zoom had to develop and evolve through COVID, the User interface is perhaps less than the idealized UI of a software tool whose purpose is simple, multimedia connection across the globe.
What problems is the product solving and how is that benefiting you?
I am a web designer and digital marketer and have been working with clients around the world for over a decade, so I've always relied on video and screen share technology to interact with my clients, but it was usually Skype, Join.me, etc.... and those platforms required that both parties have the software installed... Zoom doesn't require a download for the recipient (it's browser-based), which reduced the friction and the barrier to entry... but also, because of COVID, everyone needed to connect and jump on a video conferencing platform... so Zoom was the obvious choice.
I love Zoom
What do you like best about the product?
I can control who comes on my Zoom and making someone else the host. Schedule a meeting and it will add to my calendar And how I can copy link and send it to everyone
What do you dislike about the product?
Sometimes it's difficult for people to turn video and audio on. They have to keep getting off and get back on. It shows that a person is on twice. Zoom acts funny sometimes
What problems is the product solving and how is that benefiting you?
Being able to communicate with my organization and family without seeing them. These times are very difficult so it helps me to stay in communication with everyone
Perfect platform for telehealth nutrition services
What do you like best about the product?
Most people and clients are familiar with the platform, so I don't have to spend time explaining to clients how to get connected to appointments.
What do you dislike about the product?
It seems that it takes a while for participants to connect to audio at times. I'm not sure if this is because of their wifi connection, but clients occasionally do have difficulty getting audio to connect seamlessly.
What problems is the product solving and how is that benefiting you?
Zoom integrates with my electronic health record and automatically generates new appointment links when appointments are scheduled within my EHR - this saves valuable time!
Zoom is easy to manage as account owner and easy for my clients who may have never Zoomed to learn.
What do you like best about the product?
Best features for me are: Screen Sharing to review quotes with clients and ability to use different attendee views
What do you dislike about the product?
I find it confusing that the pop-up to start a scheduled session occurs even if I have manually started that session. It makes me unsure about whether I have started the correct session. I would also like more control over the video to take care of the shininess on my face. I've done all the light adjusting I can do.
What problems is the product solving and how is that benefiting you?
Initially solving the COVID difficulties of meeting live. Now saving me a lot of time driving to physical appointments which allows me to do more business with less stress.
It's the perfect tool for all of my needs!
What do you like best about the product?
Zoom makes connecting with others easy!! I started using it during the pandemic in order to facilitate meetings while social distancing. Now I use it for more and more!
What do you dislike about the product?
I haven't really ran into anything that I really disliked about zoom. It keeps being innovated to keep with the times.
What problems is the product solving and how is that benefiting you?
It is helping our business because it makes it possible for someone to attend a meeting, conference, or event from virtually anywhere. Zoom is continuing to evolve with it's users ever changing needs.
High quality. Easy to use and manage all elements of a business meeting
What do you like best about the product?
Easy to use GUI on all devices. Screen sharing and annotate is very useful. Play back of audio is good
What do you dislike about the product?
Sometime a meeting starts before the moderator and I need to come in as an attendee
What problems is the product solving and how is that benefiting you?
It is my main business meeting tool. Do 1-2 meetings a day
Great tool for almost in person meetings!
What do you like best about the product?
The friendliness of using the tool. Anyone can truly use it. I have senior clients that have had no problem getting on it.
What do you dislike about the product?
Nothing. The tool is really really efficient.
What problems is the product solving and how is that benefiting you?
Solving issues like inability to travel to meet a client that may be 8 hrs away driving.
Zoom is a great tool for my business.
What do you like best about the product?
I love that it's easy to use and accessible to everyone. There are regular updates that help to improve the program. Zoom allows me to offer a wide variety of classes and I'm able to reach beyond my time zone.
What do you dislike about the product?
There is very little I dislike about zoom to be honest. It's done exactly what I need it to.
What problems is the product solving and how is that benefiting you?
Zoom is constantly upgrading and fixing glitches. When there was an issue with the program, I remember it was quickly resolved with an upgrade, I didn't even have to reach out for support.
Kept Us Together When Really Needed
What do you like best about the product?
The ability to see our colleagues during the meeting as if it were live
What do you dislike about the product?
The time allowed in the beginning. This was temporarily fixed then went back to the 45 minutes. I did end up paying to get the unlimited time
What problems is the product solving and how is that benefiting you?
We have a group that used to meet via a phone conference and now we get to actually meet "live" with each other to have our monthly meetings
Fast, Easy and well integrated in Outlook
What do you like best about the product?
Price and simplicity to do an invitation for participants. The setup I clean and easy to help those that aren't using it regularly navigate through Zoom
What do you dislike about the product?
Everything works well and there seems to be zero latency
What problems is the product solving and how is that benefiting you?
The problem is, we are starting an ongoing business from Australia so a lot of meetings happen. Our overseas meetings and US-based client meetings allow us to contain costs by not having to fly all over the country for meetings. Being able to see our clients make it possible to pick up on any dissatisfaction which we can solve then or get on a plane and resolve it. By the way, we haven't had to fly anywhere so far :)
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