Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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External reviews are not included in the AWS star rating for the product.
Zoom is alway great, reliable, and easy to hear and see clearly
What do you like best about the product?
Everyone seems to use it so it is easy to set up meetings. I also like that our family history group can record the meetings and send them out to others not available to attend.
What do you dislike about the product?
I've had problems copying the invitation and have had the embarrassment of having it change the time on me--to 2:00 am! Then I had to resend. Sigh
What problems is the product solving and how is that benefiting you?
Getting together when several people are not local. Some prefer the face to face meetings but frankly more are preferring zoom:)
Meet Virtually or Via Hybrid with Ease
What do you like best about the product?
I like the ease of scheduling a meeting, editing my plan even at last minute, making a meeting hybrid with in person and virutal attendees, and securing a meeting with various tools.
What do you dislike about the product?
I perceive that we have to choose either password protection or a "waiting room." I wish there were an option to have neither, for a spontaneous meeting with associates who just need to arrive and get the work done.
What problems is the product solving and how is that benefiting you?
Zoom provides a format that allows me to meet with the various teams I am project organizer for, in a timely fashion with many tools that can be utilized during the meeting.
Excellent resource for our business
What do you like best about the product?
The admin portal is great.. Easy to navigate, assign/remove licenses and users. The sales rep that helped me set up the business account was very helpful in helping me do that and purchase additional licenses as needed.
What do you dislike about the product?
The one time that I did use the support feature, I was bounced around and had to drag our rep in to get it resolved. The techs were not reading the ticket and kept telling me the same thing.
What problems is the product solving and how is that benefiting you?
We are an HOA management company and have handfuls of meetings every month. This allows us to easily offer a reliable remote option. We also have a couple remote workers who can zoom into our staff meetings and we can also zoom and screen share with them as needed to train.
Zoom is a great product for meetings
What do you like best about the product?
Ease of conducting a meeting. Many of our users are familiar with the interface just because they attend many Zoom meetings, so it makes adoption very easy. +1
What do you dislike about the product?
The desktop app is a different install than the Outlook plugin, so you have to make sure both are up-to-date. Zoom will tell you some of your employees' clients are out of date and if you aren't careful, you won't realize which one is out of date.
What problems is the product solving and how is that benefiting you?
Having an easy interface that end-users can manage on their own and not require IT assistance to schedule, start or run a meeting.
Experienced Zoom User (three years of regular use)
What do you like best about the product?
Ease of use for anybody on any platform. Low bandwidth requirements makes it work well from any international location. It scales easily from a 1 on 1, to much larger (I've personally not used it larger than groups of 30 or so... but there's no problem of any sort with that size. I've tried several other video conferencing systems and Zoom is the winner hands down.
What do you dislike about the product?
Changing preferences while in a meeting is not easy and sometimes not even possible. You have to anticipate what you'll need before the meeting starts. If you have several recurring zoom links, it's not easy to know if you chose the right link once you have initiated the video call.
What problems is the product solving and how is that benefiting you?
It easily keeps us connected even tho scattered in multiple states and nations. It's saved us a lot of money by keeping us in our home locations and not having to travel.
Would like to have some upgrade for PowerPoint as Virtual Background
What do you like best about the product?
Easy to use. Can blur background and change background, share screen, live chat, voting, white board sharing all very useful.
What do you dislike about the product?
At advanced view for Power Point as Virtual Background, it's nice that user can overlay on top of the presentation. But sometimes even resizing the presenter's window might block some info at the power point slide, esepcially if user would like to use older powerpoint slide with lots of text. Would be nice if it 2 seperate windows that user can resize for the presentation and the presenter. People had to use OBS to achieve the 2 windows side by side view which is a bit complicated for average users.
What problems is the product solving and how is that benefiting you?
The blur background and video background is very nice The WhiteBoard figure is very good too for collaborating ideas.
Reliable app for chatting
What do you like best about the product?
It always works, clear camera quality, clear sound quality, easy to use.
What do you dislike about the product?
Not being able to hold bigger sized meeting for longer amounts of time without buying a subscription.
What problems is the product solving and how is that benefiting you?
Being able to communicate with others without meeting in person. It gives options incase someone can't make a meeting in person or is sick.
Well worth the investment.
What do you like best about the product?
Zoom is a platform that has been extremely helpful in the delivery of music lessons as well as in communicating with parents. It has been very useful during the last two and a half years.
What do you dislike about the product?
There are times when delays and sound quality can decrease efficiency when using Zoom. For musicians, it can be difficult to find a product helpful to use. Zoom can meet many of the needs.
What problems is the product solving and how is that benefiting you?
At this time, Zoom is providing a way to continue the delivery of needed curriculum content. By doing this, our services are continuing internationally and this is important for our Foundation.
Zoom is great for connecting with clients and friends alike
What do you like best about the product?
I've been using zoom for about five years to connect with clients and fellow entrepreneurs and it's been great for that. While many came to rely on this platform for getting things done during the pandemic, I actually relied on it for my personal life, too, using it to keep in touch with friends and host virtual happy hours and gatherings. It couldn't have been easier to send my link and get people to join in something fun during a stressful time.
What do you dislike about the product?
Sometimes when I'm screen sharing the floating top bar with the screen sharing commands can get in the way - not a ton of room on my little laptop screen to have them not overlap. I understand why they do it this way, but it would be nice to shrink that down and get it out of the way.
What problems is the product solving and how is that benefiting you?
Zoom allows me communicate face to face with people even when we are in different states / countries
Great Platform for Team Building
What do you like best about the product?
Versatility in the use of the platform mainly when working with groups outside the same time zones.
What do you dislike about the product?
All services are a go. great platform to use. Need to learn how to maximize the services for my business.
What problems is the product solving and how is that benefiting you?
It helps greatly in staying connected with your teams and your clients, especially during these times when commuting is being challenged by increasing expenses.
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