Zoom
Zoom Communications, Inc.External reviews
10,064 reviews
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External reviews are not included in the AWS star rating for the product.
Video call excellent, but sometimes bugs
What do you like best about the product?
I really like the video call feature in Zoom Workplace because it works well. Additionally, it has a file sharing feature, which is very helpful and allows me to conduct most meetings effectively.
What do you dislike about the product?
Sometimes an error occurs when logging in from the website in Zoom Workplace.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for good communication and meetings with different companies. It provides video calling and file sharing features, which make meetings more effective.
Zoom Workplace: Effortless Setup, Consistent Reliability
What do you like best about the product?
I love using Zoom Workplace for its ease of use, functionality, and reliability. It is consistently there for us as an organization and has been our go-to application. The initial setup was extremely easy, and we have found it to provide critical solutions in minutes. It's much easier to calibrate things compared to how processes and implementation ran 10 years ago.
What do you dislike about the product?
Nothing!
What problems is the product solving and how is that benefiting you?
Zoom Workplace eliminates travel and scheduling conflicts, allowing critical solutions instantly. It has simplified and accelerated processes compared to 10 years ago.
Streamlined Communication and Easy Workflow Management
What do you like best about the product?
Communication and workflows feel streamlined and easy to manage.
What do you dislike about the product?
There are too many notifications, and they end up being distracting.
What problems is the product solving and how is that benefiting you?
Taking notes while listening is straightforward and works well for me.
Connectivity Issues Hinder Zoom's Potential
What do you like best about the product?
I like the emoji and messaging features of Zoom Workplace.
What do you dislike about the product?
I have connectivity issues where it keeps logging out and the video quality is poor. Many file links don't work properly. The UI could be cleaner and the recording feature should differentiate between different speakers. I also have problems with login OTP verification.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for meetings and planning updates. I like the emoji and messaging features, though I face connectivity issues, poor video quality, and file link problems. A cleaner UI and speaker differentiation in recordings would improve it.
Effortless Setup, Perfect for Meetings
What do you like best about the product?
I like that Zoom Workplace has an option to create separate rooms inside a meeting. It helps me to be in a room with people who have the same interests, making it easier to connect. Zoom feels more familiar and easy to use, and the initial setup was very easy.
What do you dislike about the product?
I think the recording feature could be open for everyone, and the user interface/user experience could be easier.
What problems is the product solving and how is that benefiting you?
Zoom Workplace lets me skip travel for meetings and connect easier with people sharing my interests through separate rooms.
Zoom Workplace: All-in-One Flow with Rock-Solid Meetings and Time-Saving AI Summaries
What do you like best about the product?
What I like best about Zoom Workplace is how it brings everything into one flow instead of scattering work across five different apps.
You’re not just jumping on video calls anymore. You’ve got meetings, chat, whiteboard, docs, AI summaries, and calendar coordination all in one place. That reduces context switching, which honestly is where most productivity gets lost.
The meeting experience itself is still the strongest part. It’s stable, even on weaker connections. Screen sharing is smooth. Breakout rooms are easy to manage. For someone working across teams or stakeholders, that reliability matters.
Another big plus is the AI Companion. Automatic meeting summaries and action item capture save real time. Instead of scrambling to take notes, you can focus on the discussion and still walk away with structured follow-ups.
And finally, it scales well. Whether it’s a quick 1:1, a sprint review, or a large stakeholder town hall, it handles all of it without friction.
In short, it reduces coordination overhead. That’s the real win.
You’re not just jumping on video calls anymore. You’ve got meetings, chat, whiteboard, docs, AI summaries, and calendar coordination all in one place. That reduces context switching, which honestly is where most productivity gets lost.
The meeting experience itself is still the strongest part. It’s stable, even on weaker connections. Screen sharing is smooth. Breakout rooms are easy to manage. For someone working across teams or stakeholders, that reliability matters.
Another big plus is the AI Companion. Automatic meeting summaries and action item capture save real time. Instead of scrambling to take notes, you can focus on the discussion and still walk away with structured follow-ups.
And finally, it scales well. Whether it’s a quick 1:1, a sprint review, or a large stakeholder town hall, it handles all of it without friction.
In short, it reduces coordination overhead. That’s the real win.
What do you dislike about the product?
One issue is feature overload. There’s meetings, chat, whiteboard, docs, clips, AI tools, phone, scheduler and more. While that’s impressive, it can make the interface feel crowded. For new users especially, it’s not immediately clear where to go for what.
Another drawback is that chat still doesn’t feel as fluid as dedicated tools like Slack. Threads can get messy, and long-term knowledge management inside chat isn’t great. It works, but it’s not the strongest part of the platform.
There’s also the pricing structure. Some of the more useful features, especially advanced AI capabilities, are locked behind higher-tier plans. For smaller teams, that can feel limiting.
And finally, performance can dip when running larger meetings alongside multiple integrations. It’s generally stable, but it does demand decent system resources.
So overall, it’s not about major flaws. It’s more about complexity and positioning. Zoom started as the best video tool in the room. As it expands into an all-in-one workplace platform, it’s still figuring out how to make everything feel equally polished.
Another drawback is that chat still doesn’t feel as fluid as dedicated tools like Slack. Threads can get messy, and long-term knowledge management inside chat isn’t great. It works, but it’s not the strongest part of the platform.
There’s also the pricing structure. Some of the more useful features, especially advanced AI capabilities, are locked behind higher-tier plans. For smaller teams, that can feel limiting.
And finally, performance can dip when running larger meetings alongside multiple integrations. It’s generally stable, but it does demand decent system resources.
So overall, it’s not about major flaws. It’s more about complexity and positioning. Zoom started as the best video tool in the room. As it expands into an all-in-one workplace platform, it’s still figuring out how to make everything feel equally polished.
What problems is the product solving and how is that benefiting you?
At its core, it cuts down fragmentation. Before, teams juggle a video app, a chat tool, a docs/collaboration tool, calendars, and task trackers. That’s context switching—mental friction, lost time, missed details. Zoom Workplace brings those into one ecosystem. That alone smooths communication and coordination.
It also tackles meeting inefficiency. With things like AI summaries, action item extraction, and searchable transcripts, you don’t have to capture every detail yourself or chase people afterward for what was decided. That means less time rehashing and more time acting.
Real-time collaboration is another area. Whiteboards, shared docs, and chat live together around the same session or workspace, so brainstorming feels continuous instead of disjointed across tools.
For teams spread across different locations or time zones, the persistent history in chats and meetings helps too. You don’t have to repeat context—newcomers can catch up quickly.
The benefit of all this is simpler workflows. Fewer apps to switch between, clearer handoffs between conversation and action, and less “where did we put that?” when you need past context. You save time, reduce friction, and keep everyone aligned without relying on seven different tools.
It also tackles meeting inefficiency. With things like AI summaries, action item extraction, and searchable transcripts, you don’t have to capture every detail yourself or chase people afterward for what was decided. That means less time rehashing and more time acting.
Real-time collaboration is another area. Whiteboards, shared docs, and chat live together around the same session or workspace, so brainstorming feels continuous instead of disjointed across tools.
For teams spread across different locations or time zones, the persistent history in chats and meetings helps too. You don’t have to repeat context—newcomers can catch up quickly.
The benefit of all this is simpler workflows. Fewer apps to switch between, clearer handoffs between conversation and action, and less “where did we put that?” when you need past context. You save time, reduce friction, and keep everyone aligned without relying on seven different tools.
Simple and effective but room for improvement
What do you like best about the product?
I like the video calling and audio calling of Zoom Workplace the most. I really liked the audio recording feature because it allows me to listen to the audio later. Its use is convenient and simple for me, which can be used comfortably. I used to use Google Meet before, but working in this is simpler than the sun, which makes it enjoyable for me. I found that its initial setup is very easy to understand, so I liked it.
What do you dislike about the product?
Its video quality is not very good, and as soon as the internet slows down a bit, there is a problem with its audio quality. There is also a lot of lag. The free version is available for a limited time, which causes inconvenience to many people.
What problems is the product solving and how is that benefiting you?
Because of Zoom Workplace, I can have face-to-face conversations and its audio recording system is good. I attended many meetings and could talk to parents and the boss at school, making meetings possible from home.
Seamless Integrations That Just Work
What do you like best about the product?
Lots of useful integration, very seamless with other apps like google calendar, slack, etc. Also great app in general
What do you dislike about the product?
recordings take a while to process and can be a bit difficult
What problems is the product solving and how is that benefiting you?
makes remote work a lot more seamless!
AI-Powered Collaboration Hub Transformed Our Workflow
What do you like best about the product?
I appreciate how Zoom Workplace has evolved from a simple video tool into a powerful, AI-powered, all-in-one collaboration platform. It effectively consolidates meetings, team chats, phones, and workspaces, which is very effective for modern, hybrid work environments. I also like that it's designed to integrate with numerous third-party tools, supporting over 2,700 apps including popular options like Google Workspace and Microsoft 365, making it a central hub for business communication. Additionally, the initial setup is straightforward, especially for existing Zoom users, making the transition seamless and not requiring a complex new installation.
What do you dislike about the product?
Zoom Workplace has successfully transitioned into a broad, AI-powered collaboration suite, but this expansion has introduced areas for potential improvement regarding performance, feature complexity, and integration.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to reduce context switching and improve meeting efficiency. It centralizes communication as an AI-powered, unified platform.
General Review
What do you like best about the product?
I like having the option to share my screen and, at the same time, write directly on the screen.
What do you dislike about the product?
Sometimes it’s difficult to mute people during a call, and it can take longer than it should to find the mute option.
What problems is the product solving and how is that benefiting you?
It’s good for a company all-hands call.
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