Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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Zoom Workplace: User-Friendly and Reliable, but Transcript Accuracy Needs Improvement
What do you like best about the product?
Zoom Workplace has become my preferred platform for hosting meetings and live webinars within my organizations. Its user-friendly interface makes it simple to use, requiring no technical training. Bottomline, it is very easy to use. Additionally, the platform is regularly updated, ensuring it continues to meet clients' evolving needs. This is one of the reasons why I choose to use Zoom over other platforms offering comparable services.
What do you dislike about the product?
I really appreciate almost everything about Zoom. My main wish is for the transcripts to be more accurate, especially when the language changes during a meeting. Since I often interact with a diverse group, Zoom tends to produce transcripts that are sometimes inaccurate due to our varying accents, even though we all speak English.
What problems is the product solving and how is that benefiting you?
I use Zoom for research as well, so, being able to record not only the conversation, but also the facial reactions of interviewees help me generate more meaningful and nuanced data.
On the other hand, Zoom offers close captioning which is a great tool especially in classrooms where some students require accessibility access.
On the other hand, Zoom offers close captioning which is a great tool especially in classrooms where some students require accessibility access.
Seamless Integration and Reliable Service with Excellent Support
What do you like best about the product?
Clear phone service, voicemail service makes voicemails readable, team chat keeps in touch throughout the day when there is a question, in integrates well with my outlook calendar and it was super easy to set that up, it was easily implemented into our daily grind, customer support is wonderful and knowledgeable. We use it every day, all day, and no hiccups.
What do you dislike about the product?
I do not like the new way to schedule a meeting is set up. It was very confusing because I was used to the old way which made more sense.
What problems is the product solving and how is that benefiting you?
One-stop for my calendar, phone, and keeping in contact with associates as needed
Great for Delegation, but Limited by Simultaneous Zoom Restrictions
What do you like best about the product?
I like that I am able to be a delegate for other employees zoom account and create links on their behalf.
What do you dislike about the product?
You can only have 2 zooms going at the same time. It would be helpful at least in my role, if there was no limit.
What problems is the product solving and how is that benefiting you?
With the world going remote due to covid, it has made my role easier as we can still continue with operations as normal, just virtually by using zoom.
Best Workplace Experience: Helpful and Simple
What do you like best about the product?
This is the best workplace I have experienced, as it meets all the needs I require.
What do you dislike about the product?
At the moment, I have nothing negative to say because it is very helpful and extremely simple to use.
What problems is the product solving and how is that benefiting you?
This product is very convenient, and its safety and security features are excellent.
Great for Organization, but Costs Add Up for Advanced Features
What do you like best about the product?
The AI Companion helps with summarizing meetings, tracking action items, and automating follow‑ups. That helps keep things organized, especially after long or many meetings.
What do you dislike about the product?
The cost can escalate quickly when one needs advanced features, large webinar capacity, or enterprise‑level tools. Smaller organizations find this expensive.
What problems is the product solving and how is that benefiting you?
When people are distributed, it becomes harder to maintain collaboration, visibility, consistent communication, and ensure everyone is up to date. Also, using different tools in different places leads to friction.
Efficient Collaboration with Zoom Workplace, but Can Be Resource-Intensive
What do you like best about the product?
I like that Zoom Workplace provides a seamless platform for meetings, chat, and collaboration, all in one place. The interface is user-friendly, and the audio/video quality is reliable even with large teams.
What do you dislike about the product?
It can be heavy on memory and sometimes lags when switching between meetings.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves the challenge of seamless communication and collaboration among remote and hybrid teams. It brings meetings, chat, whiteboard, and document sharing into one integrated platform, reducing the need to switch between multiple tools. This improves productivity, saves time, and helps teams stay better connected.
✅ Simple & Clear:
✅ Simple & Clear:
Zoom's User-Friendly Interface and AI Companion Make Meetings Easy
What do you like best about the product?
I feel zoom is the best meeting and video conferencing app. The UI and easy to use interface is really helpful. The AI companion feature is of a great help to summarise the meeting.
What do you dislike about the product?
Nothing to dislike about but if some knit picking is to be done then, the joibing experience could have been better.
What problems is the product solving and how is that benefiting you?
Helping connect with the teammtes sitting anywhere in the world. The members in the call can i terect freely and share ideas
Zoom Workplace: Essential Collaboration Tools
What do you like best about the product?
Zoom Workplace offers a range of tools that make virtual collaboration smooth, such as the whiteboard, polls, emojis, screen sharing, and breakout rooms. It serves as our main conference software and integrates easily with both calendar and email platforms. Creating a meeting link is straightforward, and sharing it across these platforms is simple. We use Zoom Workplace daily to stay connected with our teams.
What do you dislike about the product?
There isn't anything that comes to mind as a drawback. While the cost is somewhat high, I believe it is justified by the range of features offered.
What problems is the product solving and how is that benefiting you?
Connecting with the teams virtually has been a key part of my experience. I support them by holding meetings and delivering presentations, ensuring effective communication and collaboration.
Customer service represent
What do you like best about the product?
I can attend work meetings through the app on my phone.
What do you dislike about the product?
I don’t really like having the work meetings.
What problems is the product solving and how is that benefiting you?
We are discussing how to do our business better.
A Reliable All-in-One Tool for Remote Work
What do you like best about the product?
I like how easy it is to use and Implementation. The interface is clean, and everything is organized in one place meetings, chat, calendar, and even whiteboards. The video and audio quality are usually very reliable too. It’s also super reliable for meetings, which is important when working with teams remotely.
What do you dislike about the product?
Sometimes it can feel a bit heavy, especially when too many features are packed in. It can take a little longer to load or feel laggy on slower devices.
What problems is the product solving and how is that benefiting you?
Zoom Workplace helps bring all our communication and collaboration into one platform. Before, we had to use separate tools for meetings, messaging, file sharing, and scheduling. Now it’s all connected, which saves time and reduces confusion. It also helps our remote team stay on the same page and communicate more smoothly, no matter where people are working from.
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