Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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External reviews are not included in the AWS star rating for the product.
Zoom Just Works
What do you like best about the product?
Zoom is the tool that just works, unlike the other main tools out there. They seem to listen to the needs of their customers and have a strong product management practice.
Breakout rooms that mirror how people actually want to convene sessions. Breakout rooms have only gotten better over time
Breakout rooms that mirror how people actually want to convene sessions. Breakout rooms have only gotten better over time
What do you dislike about the product?
I have been a subscriber for a long time before the pandemic. It would have been nice if you had done something for people who were already subscribers once everyone else started to join.
What problems is the product solving and how is that benefiting you?
Zoom makes it easier to have meaningful interactions online as opposed to an audience passively consuming presented content.
I love Zoom and use it almost daily! ALWAYS recommending to my audience!
What do you like best about the product?
I love Zoom and use it almost daily! I work in podcasting, and I recommend Zoom to my followers and clients, because it's so easy for both the host and guest. Love that it integrates with programs like Calendly... makes my life so much easier! Separate audio tracks per participant is CRUCIAL... I wouldn't be able to use Zoom without that feature! ALSO... what you see is what you get (UNLIKE other podcast recording platforms). The peace of mind knowing that I won't open a recording to lost audio or otherwise is hugely important to me.
What do you dislike about the product?
Overall, I love Zoom and can tell you're always working to improve the platform! There are a few features that could make the experience much better for sure:
MOST importantly, audio quality. Zoom audio keeps getting better, but it's not quite there yet.
HD video would be my next priority personally. The video quality of Zoom (even with great lighting and a nice web cam) is unusable for social media clips.
Just like we can get separate audio tracks per participant, I would LOVE to be able to get separate video tracks per participant.
The Calendly integration works beautifully; however, there seems to be one fluke I cannot figure out. When automatically scheduling Zoom meetings through Calendly, it puts the guest in a waiting room until the host joins, even if our Zoom settings are set to allow guests to automatically join the meeting. This makes my job as podcast producer hard, when both myself and the guest often need to join before the host. Would love to get this fixed.
There are a few Zoom settings that are the same in multiple places. This makes setting up new accounts very difficult, because even though my client adjusted the setting in one place, they need to go adjust the same setting somewhere else. Would be great if settings could be more streamlined.
As Zoom is now so frequently used by podcasters, it could be very cool to set up a button to adjust all settings for optimal podcast recording... this would be so helpful for new podcasters.
LOVE the screen share feature, but for some reason after the latest update, I have to quit the application I'm sharing in order to end the share. The pop-up box with "chat, record, etc." is nowhere to be found anymore.
Webinars and large meetings are too expensive and would be great to include in the pro package! At least 2x month or something minimal included would be much appreciated.
The support is okay (could def be better), but there are WAY to many emails! Normal, timely responses are MUCH preferred over the current system with multiple emails from Zoom support following every response.
I'm sure there's more, but this is all I can think of quickly off the top of my head!
MOST importantly, audio quality. Zoom audio keeps getting better, but it's not quite there yet.
HD video would be my next priority personally. The video quality of Zoom (even with great lighting and a nice web cam) is unusable for social media clips.
Just like we can get separate audio tracks per participant, I would LOVE to be able to get separate video tracks per participant.
The Calendly integration works beautifully; however, there seems to be one fluke I cannot figure out. When automatically scheduling Zoom meetings through Calendly, it puts the guest in a waiting room until the host joins, even if our Zoom settings are set to allow guests to automatically join the meeting. This makes my job as podcast producer hard, when both myself and the guest often need to join before the host. Would love to get this fixed.
There are a few Zoom settings that are the same in multiple places. This makes setting up new accounts very difficult, because even though my client adjusted the setting in one place, they need to go adjust the same setting somewhere else. Would be great if settings could be more streamlined.
As Zoom is now so frequently used by podcasters, it could be very cool to set up a button to adjust all settings for optimal podcast recording... this would be so helpful for new podcasters.
LOVE the screen share feature, but for some reason after the latest update, I have to quit the application I'm sharing in order to end the share. The pop-up box with "chat, record, etc." is nowhere to be found anymore.
Webinars and large meetings are too expensive and would be great to include in the pro package! At least 2x month or something minimal included would be much appreciated.
The support is okay (could def be better), but there are WAY to many emails! Normal, timely responses are MUCH preferred over the current system with multiple emails from Zoom support following every response.
I'm sure there's more, but this is all I can think of quickly off the top of my head!
What problems is the product solving and how is that benefiting you?
I love being able to record podcast sessions so effortlessly, from anywhere! The sound auto-correction seems to be getting better and better too (for instance, just this morning, my client had a fan in the room that he was unable to turn off, and it seemed like Zoom auto-corrected that for us - we couldn't hear it after a minute or so!).
Making remote work possible
What do you like best about the product?
Zoom is easy to use, effective and feature-filled. Currently, zoom is the standard bearer for all video communication. It provides an effortless ability to interface with colleagues in a professional or friendly manner
What do you dislike about the product?
Being an administrator, sometimes setting up access for other, changing settings for who can join a meeting without a host, etc.. can be challenging at first to figure out. These are more advanced settings, so I understand they aren't intuitive, but I've banged my head against things more than I'd like. Granted, once I figure a setting out, I'm done and don't face that issue again.
What problems is the product solving and how is that benefiting you?
We currently are a completely remote company. Zoom makes it possible for our team to meet regularly, form a culture and engage with clients and collaborators seamlessly.
A great solution for building community
What do you like best about the product?
Zoom can be accessed via mobile phone or computer, with no difference in performance. Video and audio comes through in real time, as if group participants were in the sane room.
What do you dislike about the product?
I think the dial-in option should be disabled because the participant may not be recognized and it causes anxiety by meeting hosts and video participants. Smartphones are ubiquitous. Unless someone is dialing in from a rotary phone internationally, the dial in option without anonymity can be achieved by using the app and disabling video.
What problems is the product solving and how is that benefiting you?
My meeting participants are located across the country, making it difficult to meet in person. Video meetings allow us to convey warmth and credibility much better than conference calls.
Great for both business and personal use!
What do you like best about the product?
During the pandemic, Zoom became key to staying connected with colleagues and, on a personal note, with friends and family.
What do you dislike about the product?
For the most part, I really don't have any complaints about Zoom.
What problems is the product solving and how is that benefiting you?
For business, we are able to conduct meetings, share documents, videos, powerpoint presentations and even live performances when we weren't able to come together in person. For family and friends, we use Zoom to stay in touch, have gatherings and even for regular games nights.
Zoom Church Review
What do you like best about the product?
That we can have our meetings in the comfort of our homes. Yet still feel connected to the people we are meeting with.
What do you dislike about the product?
I wish we were able to see everyone who is in the meeting on 1 screen. Especially when it's only about 15 people in on the meeting.
What problems is the product solving and how is that benefiting you?
They are bringing us together but still let those who want to social distance still be apart of the meeting/class process.
Online Piano Instruction
What do you like best about the product?
Zoom is simple to use so I have more time to focus on my business. Recording is a plus for reviewing and low cost.
What do you dislike about the product?
The downside to zoom is about the Wi-Fi side of the equation. How clear the connection is dependent on my Wi-Fi and the recipients.
What problems is the product solving and how is that benefiting you?
Having my business online gives many more options for customers. Plus, it is a time saver. This results in more revenue.
The Best Video Conferencing Platform
What do you like best about the product?
Zoom offers wonderful tutorials and is easy to use. I appreciate the easy user interface.
What do you dislike about the product?
Zoom is very helpful. At this time, Zoom is meeting my expectations.
What problems is the product solving and how is that benefiting you?
I am unable to work in person, Zoom is keeping me employed. I am able to deliver professional, interactive presentations and meet with clients any time of day. I appreciate the virtual workshops which are helping me to connect to my audience and improve the quality of my presentations.
Best video meeting platform
What do you like best about the product?
Zoom had allowed me not only to continue working throughout the pandemic but also to allow my business to thrive. As a classical musician who teaches a full studio of students, Zoom has gotten better and better at allowing high quality lessons to continue. As the souund options have increased, high quality music is able to flow across the country between my students and me!
What do you dislike about the product?
I'd love to see even more options for musicians, perhaps the ability to make music together overZoom, rather than needing a separate platform for that. I also wish it was a little easier to send invites.
What problems is the product solving and how is that benefiting you?
Zoom has gotten better about things like the high fidelity music mode and offering greater viewing options. I've really appreciated this as it's made work far more enjoyable.
Zoom has been awesome in my business for teaching and couching my students.
What do you like best about the product?
The most helpful thing for my business from Zoom is the breakout room feature. It allows my students the interact with each other.
I have not used any other competitor. I have only used Zoom.
I have not used any other competitor. I have only used Zoom.
What do you dislike about the product?
What I dislike about Zoom is nothing. Zoom always works very well for me and what I need to use it for. I think that Zoom could maybe lower the price just a little bit lol
What problems is the product solving and how is that benefiting you?
Zoom has solved the problem of me and my business being able to have a classroom setting with multiple students and being able to break down the students into breakout rooms for student interaction.
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