Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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External reviews are not included in the AWS star rating for the product.
Easy to Use
What do you like best about the product?
Zoom meetings are easy to schedule and invite participants - individuals or groups - to.
What do you dislike about the product?
I have yet to see a negative about zoom. I use Google Meets and Microsoft Teams as well as zoom, and it says something that Zoom is my go-to when I'm the one scheduling the meeting.
What problems is the product solving and how is that benefiting you?
I am able to meet remotely with clients across the street or in another country without any special hoops to jump through. With a simple click of a few buttons we're meeting face-to-face and exchanging information much more efficiently.
Easy and versatile
What do you like best about the product?
Zoom is well-known and user-friendly, especially for less tech-savvy users. The new features, such as, whiteboard are helpful to make meetings interactive. Super-quick recording features are helpful to share links after meetings for those unable to attend.
What do you dislike about the product?
Only suggestion would be to have the ability to mute audio when listening as a participant. This way, if you are on multiple calls or multi-tasking, I could pause the audio. I wonder (I haven't explored) if there are TTY/TDD options such as closed captioning for the hearing and/or visually impaired? Are there any future plans to add language translation? Thinking this may be too advanced right now, but perhaps an integration feature.
What problems is the product solving and how is that benefiting you?
Remote working. Also, I find adding the option to join virtually to meet the needs of my clients and the recordings are incredibly helpful to share for those unable to attend.
Amazing Experience with all contents
What do you like best about the product?
The video quality , the ease to present screen and applications that make it more amazing.
What do you dislike about the product?
Nothing as such!! It is working just amazingly fine and really worth the payment I made for it.
What problems is the product solving and how is that benefiting you?
Zoom is helping me to connect with my client in regular basis and discuss on ongoing things that I have planned.
Zoom shines above all others
What do you like best about the product?
The platform is solid with very few technical issues. The sound and video quality are the best of all the platforms I've tried. In fact, I get frustrated when other clients force me to use other platforms.
What do you dislike about the product?
I don't really have any things I dislike about the performance. If I had to find something, it would be in the dashboard to manage the meetings that have been scheduled.
What problems is the product solving and how is that benefiting you?
Zoom provides an easy-to-use platform that most of the participants are very familiar with so which makes it easier on everyone, has fewer glitches, better connectivity, and a more enjoyable experience.
Awesome Space
What do you like best about the product?
Zoom provides all of the tools needed to successfully conduct interviews or have a meeting. I love being able to change my background and the ease of sharing information.
What do you dislike about the product?
I would say the only downside I have experienced is the time frame it takes to download a recorded session of a meeting for notes and documentation.
What problems is the product solving and how is that benefiting you?
Zoom is the interface that we used to have for in-person interviews and meetings. It now allows us some form of normalcy in being able to visually interact via its platform.
Simple & Straightforward
What do you like best about the product?
Using Zoom can be used as is or customized & enhanced to suit your specific needs.
What do you dislike about the product?
I wish there was a better scheduling feature. Currently I use Calendly to manage avaiailability and provide meeting time options.
What problems is the product solving and how is that benefiting you?
Zoom streamlines long distance communication to help our business flow seemlessly across timezones.
Ease of use.
What do you like best about the product?
I have chosen Zoom due to the ease of use for our clients and end users. We have tried various other platforms (i.e. 8x8, Teams, GoTo, BlueJeans) and this seems to work best for everyone in our line of work.
What do you dislike about the product?
There has really only been one negative (which is minor) that we have experienced while using Zoom. At times other participants state they have to turn their volume up high in order to hear the conference. Depending on the platform in which you are using I can see where they are coming from.
What problems is the product solving and how is that benefiting you?
Zoom is helping to resolve a technical issue we are having with our Zoom Room setup. Currently our Zoom Room is setup with a Polycom Studio X50, TC80 Controller and a Polycom Trio 8500. With connected to the Zoom Room we are unable to make an audio only call out of the system.
Easy to use for meetings & webinars
What do you like best about the product?
The webinar feature is great. We use it often and find it easy to use and capture atendee data. We also like the poll feature that allows us to engage our attendees as we are live.
What do you dislike about the product?
I find I get disconnected from calls often. Not too bad, but frustrating. Also I wish I could schedule a webinar from the Zoom app rather than just the web version.
What problems is the product solving and how is that benefiting you?
Providing us with a platform to run live webinars for our customers and prospects. Enables internal meetings and customer meetings worldwide. We use it almost daily.
Great for running a team, big or small!
What do you like best about the product?
Fairly universal, its very easy to use from a laptop, desktop, or cell phone. Better than some of its competitors on filtering outside noise.
What do you dislike about the product?
The only downside is occasionally some reps have random difficulty getting their video cameras to work. To make matters worse, when they attempt to log in from another device within the same room it gives a God-awful echo.
What problems is the product solving and how is that benefiting you?
We run an entire remote team. Its very useful with have team collaboration with all of our remote reps as well as share media.
The gold standard.
What do you like best about the product?
With wide adoption, everyone in the world knows how to use Zoom. We can just get straight to business without having to worry if someone isn't up to speed.
What do you dislike about the product?
The recording functions are limited compared to purpose-built platforms like Riverside.fm
What problems is the product solving and how is that benefiting you?
If I send a calendar link out, I'm guaranteed to meet up successfully with the participant.
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