Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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Best in class
What do you like best about the product?
This is an intuitive and customizable interface. I am constantly finding more areas in which I can utilize zoom and many settings in which it is useful. I appreciate that it can be used with multiple platforms and is widely accepted and familiar to consumers.
What do you dislike about the product?
Zoom would be easier to use for the less computer savvy customer if a download was not required. Some customers can click a meeting link in an email but can't or won't download software.
What problems is the product solving and how is that benefiting you?
Zoom helps me provide HIPPA-compliant and secure meetings for all areas of my business. I can include many participants and can invite them quickly using email. It is easy to connect quickly.
Dependable and High Quality Experience
What do you like best about the product?
It always works quickly and there are never any video poor quality issues. I have come to depend on Zoom and trust it. It's my "go-to" solution for conferencing.
What do you dislike about the product?
It would be great if Zoom was entirely speech enabled. Every Zoom is productive and meaningful. I can't imagine it being any better. I can't think of how it could be improved.
What problems is the product solving and how is that benefiting you?
It brings my clients and colleagues together. The optional virtual backgrounds act as a window to a stranger's personality. My business performance has increased.
The only tool I need now for meetings with my clients. It is always improving with the new updates!
What do you like best about the product?
The best thing is they are always updating any bugs and the features to have a smooth experience while having a meeting with clients or even loved ones!
What do you dislike about the product?
Although there are no downsides, I would really ask if they can solve the lag (I know sometimes it isn't zooms fault), but at times it lags!
What problems is the product solving and how is that benefiting you?
Updating to accommodate all types of devices and internet connections from all around the world
5 year customer- very happy with zoom
What do you like best about the product?
I love that I can easily connect with people across the world and that it is so user friendly.
What do you dislike about the product?
I haven't experienced a downside of zoom. If I had to choose one, it would be that it has to be a downloaded app or program. However, I don't think that's really bad.
What problems is the product solving and how is that benefiting you?
I am able to connect with my team who live across the nation and internationally too. I am also able to facilitate small groups, coaching, and recruiting via zoom.
The platform is robust, reliable and has great performance.
What do you like best about the product?
Branding options, integration with apps and strong backend infrastructure. Very granular desktop client controls available to all users, admin portal is straightforward for account management.
What do you dislike about the product?
It is a bit pricey for some options, not necessarily a bad thing given their reliability and offerings. But do plan to spend as needed for their options like Webinars.
What problems is the product solving and how is that benefiting you?
Webinars are a large portion of our business, and it is currently solving our problems by having a reliable webinar platform that we and our followers use. It is benefiting by giving us a robust platform for our users.
Zoom is the best!
What do you like best about the product?
Zoom is easy to use and accessible for all. I really like the accessibility features to meet people where they are at.
What do you dislike about the product?
I don't like that you can't change the view however you would like the view to be. There are some options put into the system, but you don't have full control.
What problems is the product solving and how is that benefiting you?
Makes communicating with virtual staff easier and still allows us to build a team. We also can get work done together and then still have time to connect with one another. It also integrates well into our other platforms we love (outlook and asana) so it's overall so great!
Super easy to learn and use!
What do you like best about the product?
I love how zooms interface is super clear and easy to learn for those who don't have much computer experience. One of the best things about zoom is the filters!
What do you dislike about the product?
Zoom has a ton of updates, and it sometimes gets in the way. Other than that, I don't have any other issues with zoom.
What problems is the product solving and how is that benefiting you?
Zoom is helping keep our teams in touch and make it feel like we aren't all working from home. The past two years have been challenging, especially if you've never worked from home.
Zoom For Small Nonprofit
What do you like best about the product?
Compared to many other video conferencing platforms, Zoom is the most simple to operate. It was very easy to coach up our volunteers and support group leaders who were not very tech-saavy.
What do you dislike about the product?
There are some inconveniences when it comes to the Reports being a bit convoluted, and the multi-factor authentication (sometimes). This is more an issue for office staff behind the scenes, rather than our usual users.
What problems is the product solving and how is that benefiting you?
Like many other businesses, we had to go entirely virtual for quite some time in 2020 and 2021. Zoom enabled us to continue providing our mental health support groups free of charge to participants.
Easy to use click-and-play video conference platform
What do you like best about the product?
I love how quickly the platform loads and that the user interface is intuitive and easy to use.
Zoom also is friendlier when it comes to in-meeting customization and view control compared to other platforms. This is why I use Zoom as my preferred video conferencing at work.
I especially like "Gallery View"- think video conferencing "Brady Bunch" style!
I just used remote control the other day and it works better than any remote control platform that I have used in the past.
I've been impressed with regard to the speed that Zoom pivoted when the pandemic hit. We were using Zoom before the pandemic and during the pandemic, Zoom servers were stressed, but not past the point of usability, and in the present day (2022), services are stronger than ever.
Zoom also is friendlier when it comes to in-meeting customization and view control compared to other platforms. This is why I use Zoom as my preferred video conferencing at work.
I especially like "Gallery View"- think video conferencing "Brady Bunch" style!
I just used remote control the other day and it works better than any remote control platform that I have used in the past.
I've been impressed with regard to the speed that Zoom pivoted when the pandemic hit. We were using Zoom before the pandemic and during the pandemic, Zoom servers were stressed, but not past the point of usability, and in the present day (2022), services are stronger than ever.
What do you dislike about the product?
Sometimes the use of audio when rapid turn-taking with other participants lends itself to a slower spotlight shifting from who was talking, to who is currently talking.
I think this is usually associated with specific microphones, and I do not experience this problem regularly. I find that I'm not having this issue frequently, only occasionally.
I have a hard time finding very many items about Zoom that I dislike. It is my preferred platform of choice in business settings, and occasional personal settings.
I think this is usually associated with specific microphones, and I do not experience this problem regularly. I find that I'm not having this issue frequently, only occasionally.
I have a hard time finding very many items about Zoom that I dislike. It is my preferred platform of choice in business settings, and occasional personal settings.
What problems is the product solving and how is that benefiting you?
Rapid video connections that enable end users to easily customize their personal view of meeting participants. We do a great deal with Sign Language interpretation, and so the ability for end-users to adjust their layout including professional interpreters on the call is crucial and incredibly helpful.
We set up website redirects using vanity URLs on our website for quick meeting access and this is faster and quicker in arranging meetings with others in a way that is unparalleled by other office communication platforms.
We set up website redirects using vanity URLs on our website for quick meeting access and this is faster and quicker in arranging meetings with others in a way that is unparalleled by other office communication platforms.
I love Zoom!
What do you like best about the product?
There's no one aspect of Zoom that I like the "best" - the cost, ease of use, quality of service and various options are all topnotch. I especially like the ability to see who is on a Zoom call, which doesn't happen - at least not as easily - in other meeting applications I've had to use.
What do you dislike about the product?
I have no complaints. There's nothing I dislike.
What problems is the product solving and how is that benefiting you?
Zoom makes it super-easy to communicate with and "meet" colleagues, clients, friends and family over time and distance. It probably does enhance my productivity by saving travel time, and it certainly contributes to my business performance by making it possible to communicate better than in a phone call or e-mail exchange, as well as to meet people from far away or who are too busy for in-person connections. There's something about being able to see people that I enjoy and appreciate; it makes the connections deeper, more interesting and more lasting.
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