Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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Incredibly Fluid Video/Voice, Fundamental Customer Service
What do you like best about the product?
I'm incredibly impressed by how solid the video quality is and how well the sound syncs up. Compared to other video-conferencing software I've used in the past, the rest pale in comparison. Besides this, their CSRs are knowledgeable and lovely to work with.
What do you dislike about the product?
When I've used this program in the past, it was often paired with OBS to run streams. I wish the pairing of the two was more seamless, or at the least had a built-in way to easily make stable video frames that weren't difficult to manage while live on-air, especially when other participants drop from a call.
I understand that this may be a non-gripe though, as it is about interacting with another service. On its own, bare basics, Zoom has few to nil problems.
I understand that this may be a non-gripe though, as it is about interacting with another service. On its own, bare basics, Zoom has few to nil problems.
What problems is the product solving and how is that benefiting you?
Zoom has a solid reputation for maintaining a call and its quality overall. With other services, the call can be bogged down by online traffic or other hazards. But with Zoom, I feel like those hiccups are kept to a minimum.
Very valuable Tool for business communication
What do you like best about the product?
I like the level of interaction that I get seeing someone rather than just hearing their voice. The screen sharing setting is super easy and lets me share presentations easily with multiple people. Being able to connect people in different states and even different countries is simple and quick.
What do you dislike about the product?
The only downside is that not everyone is willing to have the first consultation on Zoom as we haven't gotten used to having our face on the screen yet. But it's coming
What problems is the product solving and how is that benefiting you?
The ability to meet on camera with clients right here in my town quickly and easily. No transportation issues, no parking issues. Meetings are just the time you allow with no travel additions.
Zoom works
What do you like best about the product?
Zoom is secure, reliable, and configurable
What do you dislike about the product?
Google has a free-to-use video conferencing tool that makes paying for zoom seem slightly less valuable. Slack provides quick 'huddle' call functionality that I can't do with Zoom unfortunately.
What problems is the product solving and how is that benefiting you?
Working for a remote company makes video conferencing a requirement in day-to-day operations. Personal connection just doesn't work over the phone.
a great tool for working and connecting
What do you like best about the product?
Zoom makes communication at my job so easy. Between my company number and chat within the organization. Zoom makes my job more efficient as a department head.
What do you dislike about the product?
Sometimes the phone can be glitch when answering the phone, and it doesn't ring long enough. But other than that I love it
What problems is the product solving and how is that benefiting you?
Any issues have been answered quickly
Zoom allows International Connectivity
What do you like best about the product?
Zoom allows our organization to connect with people all over the world in different time zones. Even if people are not able to attend live the record feature allows them to view the meeting or conference later.
What do you dislike about the product?
Zoom would benefit from having a built in time zone converter. It is extremely frustrating to look for 3rd party apps to convert time zones.
What problems is the product solving and how is that benefiting you?
Distance! We never really were bothered by the pandemic in the first place. Simply time and space.
Very Happy with Zoom
What do you like best about the product?
It is very easy to use and incorporates a lot of valuable additional features that are also very easy to use.
What do you dislike about the product?
The only thing that I would suggest is that the navigation bar when hosting a Zoom is rather large and gets in the way.
What problems is the product solving and how is that benefiting you?
I teach English globally and use it all the time.
Excellent tool for our business
What do you like best about the product?
Zoom became an invaluable tool for us to stay connected with our staff as well as to continue offering classes to our customers
What do you dislike about the product?
I haven't found anything about Zoom unuseful so far.
What problems is the product solving and how is that benefiting you?
Zoom is helping us to still deliver classes to our customers who are not local or not still not comfortable being in group settings.
Zoom has been very useful to me as a pastor. Facilites staying in touch with church folk.
What do you like best about the product?
Zoom makes it easy for church members who can't be present physically to still be able to attend our church meetings.
When conducting small groups with members or other pastors, the share screen features make relaying information and media to other participants easy and dynamic.
When conducting small groups with members or other pastors, the share screen features make relaying information and media to other participants easy and dynamic.
What do you dislike about the product?
I really don't like that when I schedule a zoom meeting ahead of time on PC, there is always a Windows Outlook pop-up prompting me to send an email. It's annoying because I don't use Outlook and I have to take a few seconds to cancel out of some extra windows before I can move on to what I need to do.
The option to send an email invite should be an optional feature provided AFTER Zoom meetings have been scheduled instead of making it part of the scheduling process.
The option to send an email invite should be an optional feature provided AFTER Zoom meetings have been scheduled instead of making it part of the scheduling process.
What problems is the product solving and how is that benefiting you?
It allows me to be able to meet with other pastors and church members that are restricted by physical distance. In this way, geography doesn't become an obstacle to human interaction.
Very Good Service -- Helped a Lot During the Pandemic
What do you like best about the product?
Ease of use. It's very easy to set up meetings and share them.
What do you dislike about the product?
Video quality is often low. It would be nice to have the option to have better video.
What problems is the product solving and how is that benefiting you?
Zoom seems to be solving its audio problems. Audio is much clearer now, which makes meetings better and more enjoyable.
Always Reliable
What do you like best about the product?
Video and audio are always clear, even when hosting international calls.
What do you dislike about the product?
One thing I'd improve is the clarity of video for background blurring. This is one area where Zoom is behind other platforms. The quality gets weird if you have curly hair and with different levels of depth.
What problems is the product solving and how is that benefiting you?
It allows me to have a fully remote team, schedule within the platform and have it sync with my calendar. I also like that my team members can have their own accounts and record meetings. When I have international calls, I used to use Teams, the call would always lag. I don't have that issue with Zoom.
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