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Zoom

Zoom Communications, Inc.

Reviews from AWS customer

3 AWS reviews
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External reviews

10,063 reviews
from and

External reviews are not included in the AWS star rating for the product.


5-star reviews ( Show all reviews )

    Verified User in Legal Services

Effortless Communication, Limited by Meeting Duration

  • February 15, 2022
  • Review provided by G2

What do you like best about the product?
I like the ease of setting up meetings with Zoom Workplace, which I use for communication with clients, staff, and parents. The initial setup was easy, which I appreciate, and it's convenient not having to meet in person, especially during bad weather.
What do you dislike about the product?
I don't like the time limit on meetings. It seems sometimes you can be restricted on how long your meetings can be.
What problems is the product solving and how is that benefiting you?
Zoom Workplace makes it easy for me to communicate with clients, staff, and parents without meeting in person, which is especially helpful in bad weather.


    Yahawa A.

Lots of functionality to help with the new work/school from home culture

  • February 14, 2022
  • Review provided by G2

What do you like best about the product?
I like that on top of being a video communication option for the modern world, you can also do things like present your screen, connect and control someone's screen, draw on slides, amongst many other things. It is helpful for a lot of different types of meeting formats as well as beneficial in the IT field to present and instruct users. Features like break out rooms have also been useful in many different ways. It works well on my computer, tablet, and phone which is also a good option for when one is on the go. I feel like everytime I log into zoom I discover a new feature to make life easier.
What do you dislike about the product?
Sometimes it can be very laggy, even more than google meet, which is why we tend to still use Meet for most of our general, larger meetings. While having a stronger internet connection helps, it is not always possible, and meet tends to be more stable in that field overall. Sometimes I have trouble getting my bluetooth speakers to properly connect and even when they are connected the volume seems very low no matter what I do. I feel like, as a premium user, audio should not be the main problem I am having.
What problems is the product solving and how is that benefiting you?
This product has helped with long-distance communication, maintaining social relationships, meeting for the class as well as meeting with outside vendors for work. I like all of the tools that it has for classroom use and learning. It feels intuitive and allows for a more direct experience when learning new material. Features like break out rooms have been useful in many of the classes I have taken so far as well as being useful for interviews. I have attended several webinars on zoom as well and it always goes smoothly. I am glad we are way passed the time of having to use laggy Skype for everything!


    Tendai Gibson M.

The Ideal Companion for the Home Office!

  • February 05, 2022
  • Review provided by G2

What do you like best about the product?
During the Covid-19 pandemic, I used Zoom a lot more. The mobile app is a great way to catch up with meetings while I am on the run. Although I am using the free plan now, I will buy a premium plan very soon.
Zoom is, without a doubt, the best meeting software available. It's not just because of its features, but also because of how easy it is to use. Zoom's user interface is somewhat traditional, whereas competitors take a more modern approach. Also, the screen sharing tool is handy and has many features.
What do you dislike about the product?
One of them is Zoom's inability to host longer-term meetings. Another issue is that it can't use my phone's features, such as recording. Overall, bugs, audio dropouts, and connectivity issues are the most serious issues I've encountered.
What problems is the product solving and how is that benefiting you?
I used to travel to my students for lessons before Covid-19, but during Covid-19, I solved this problem by using Zoom Conferencing. Some of the meetings I've held have been via Zoom.
Recommendations to others considering the product:
Zoom is a great technological tool that, when used correctly, will give you all great results. Please take time to read more on using zoom correctly on google.


    Nandini R.

The most helpful software for my needs

  • February 03, 2022
  • Review provided by G2

What do you like best about the product?
Zoom contains multiple features, which help serve many purposes, making it a versatile tool. Its primary goal is to make discussing and conferencing streamlined, which it does excellently. You can have conference rooms with one or more participants and use them as mediums for all your uses. Conference rooms, once created, are non-expiring and reusable for future conferences and webinars. You can use the chat to discuss and send messages with the other participants. Messages on Zoom are in threads, making it easier to reply to or quote specific messages to bring emphasis during your sessions. Zoom is outstanding as a program for sessions and conferences relating to work. You can screen-share what you're doing in conferences rooms, which the other participants are free to join to view. If you're not comfortable sharing your entire desktop and want privacy, you can choose a specific window to share while hiding the rest of your screen. You can open the virtual whiteboard while you're sharing your screen to use the pen tool to mark and annotate. You can also pass the control to another participant to let them draw, making it practical for instances where you may want to seek someone's help.

Zoom is excellent for remote work in general due to its robust tools for making your job easier and improving overall communication. You can integrate it with many applications you may use on a regular basis for carrying out tasks, such as Slack and Dropbox for better collaboration. File sharing on Zoom is excellent and quick, but it restricts how big the file can be for uploading. But from the app marketplace, you can make seamless integrations with cloud hosting software to send confidential and essential data securely and in bulk.
What do you dislike about the product?
Zoom is excellent in every feature that I've used so far, and I can't say there's anything that I dislike. I've been using it for years and more extensively for the past two years, and it has never given me any reason to consider a different alternative.
What problems is the product solving and how is that benefiting you?
Zoom is my most helpful software as it makes remote work possible by not only making conferences streamlined but also by providing the necessary tools to collaborate. My team and I have been using it extensively for the past couple of years to work during the pandemic, and it's been an absolute delight as we're able to keep up our pace. Zoom ensures that we don't slow down on our work due to technical difficulties. We can maintain excellent communication throughout our workdays for any need, whether discussions, project planning, or general assistance. Zoom is usable on mobiles and other portable devices such as tablets, making it easier and quicker to message or meet virtually during any emergency. Zoom is so versatile that we also use it for business discussions and customer queries, where we can have a live chat service for feedback and support. Not only does it help that we can see each other face-to-face and screen-share to assist and get out point across in situations that need it. Zoom can also work as an excellent calling service for phones and numbers across the world. For saving the session for reviewing or summarizing into a report, Zoom allows us to record them at any moment. As a daily user of Zoom, I can say that it's made working more productive and efficient for my entire organization.
Recommendations to others considering the product:
You can use Zoom for free, which alone is an excellent selling point to start using it. Based on my experience and dependence on it daily, I will recommend it to anyone with second thoughts about trying it. It's excellent and gets the job done, to put it briefly.


    Information Technology and Services

Zoom is a great app for business and personal use to meet!

  • February 03, 2022
  • Review provided by G2

What do you like best about the product?
Zoom makes it easy to connect with friends, family, coworkers, and more through its simple and intuitive user interface. Not only is it simple, it is also full-featured. The ability to screen share and remote control someone's computer for troubleshooting is one of my favorite features.
What do you dislike about the product?
I'm not sure there is much I dislike about Zoom. Zoom has been consistent in my time using it. I think the user interface could use an update to make it look a little more modern, but that's it.
What problems is the product solving and how is that benefiting you?
I am solving a variety of IT-related issues, and being able to control a user's computer remotely is a lifesaver. It also helps with meetings where we discuss business changes.


    Sanjeeda S.

Zoom is the best communications platform primarily where we can chat,call and take classes.

  • January 26, 2022
  • Review provided by G2

What do you like best about the product?
1-Easy to add people to join.
2-A good platform to arrange class, conference etc.
3-Video quality is good.
What do you dislike about the product?
1-No voice chat feature.
2-If the internet speed is low, the audio quality will be poor.
3-Tough to know idle people.
What problems is the product solving and how is that benefiting you?
1-Taking classes easily.
2-Video classes are just awesome.
3-Due to pandemic we are user friendly with all zoom features


    Dr. Brian P.

The best Online Connector

  • January 19, 2022
  • Review provided by G2

What do you like best about the product?
I love all the ways you can use Zoom to connect with people online from one on one meetings, family gatherings, business meetings and webnars
What do you dislike about the product?
Zoom has security issues if not used properly
What problems is the product solving and how is that benefiting you?
Zoom allows us to meet and conduct buisness during this pandemic. I have had benefits personally and professionally.
Recommendations to others considering the product:
None


    Ariff H.

easy to access

  • December 29, 2021
  • Review provided by G2

What do you like best about the product?
the access of the platform is easy to understand.the feature in the platform is easy to understand.i use on iphone,laptop and android
What do you dislike about the product?
the limitations of time.where if the meeting is important,im gonna have to run it back.
What problems is the product solving and how is that benefiting you?
at first it was awkward when we have to do important meeting online.but zoom has made it mainstream and normal.compared to skype,i would prefer zoom
Recommendations to others considering the product:
the screen sharing is good.it also can be divided into small groups.also can do polls.as a non it person,it is accesible


    Satyam G.

Nice experience with this app due to this app I was able to work on my meetings in covid

  • December 22, 2021
  • Review provided by G2

What do you like best about the product?
One this which i really like about this app is no lagging while meeting and UI is very good and understable
What do you dislike about the product?
Lack of some features like to improve interactivity between guests
What problems is the product solving and how is that benefiting you?
i can schdule the meeting and i can add or remove anyone while the meeting going on even you can share the screen while meeting


    Alisha F.

My review

  • December 20, 2021
  • Review provided by G2

What do you like best about the product?
I like the feature to add to my google calendar and it is so much easier to meet with clients especially with covid and those who would rather meet via zoom than in person. I like the background options as well.
What do you dislike about the product?
The mobile version can be a bit confusing, but maybe just something to get used to. I also think if you are the host, it should auto sign in if the remember password is selected.
What problems is the product solving and how is that benefiting you?
I like being able to schedule meetings easier and do them virtual versus in person. It is so universal so having many others know how to use it makes it easier to use.
Recommendations to others considering the product:
I would recommend practicing how to use it so you are prepared when it is time to meet with a client.