Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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External reviews are not included in the AWS star rating for the product.
Best-in-Class Stability and Unmatched Audio Clarity
What do you like best about the product?
The desktop app is the best in the industry when it comes to stability and consistency. Also the voice clarity and quality which Zoom brings is unmatched
What do you dislike about the product?
The app integrations and extension installation still aren’t very strong, and they’re not as easy to set up or use as with other solutions.
What problems is the product solving and how is that benefiting you?
The app is stable, with good voice quality and clear audio, and the launch process is straightforward. The screen-sharing experience is strong as well, and whiteboard sharing works very well.
Reliable, User-Friendly Video Conferencing with Seamless Collaboration Tools
What do you like best about the product?
"Zoom Workplace is incredibly reliable for high-quality video conferencing. The interface is very user-friendly, and features like seamless screen sharing and breakout rooms make team collaboration very efficient. I also appreciate how it maintains stable connections even with lower bandwidth."
What do you dislike about the product?
"The 40-minute limit on the free version can be restrictive for longer technical meetings. Also, the desktop application can sometimes use a lot of system memory (RAM), which might cause a slight lag if multiple heavy applications are running simultaneously."
What problems is the product solving and how is that benefiting you?
"Zoom Workplace has solved the major challenge of remote team synchronization for us. It allows for high-quality, real-time technical discussions and code reviews that were difficult to manage over email or simple chat. The benefit is a significant increase in our team's productivity and the ability to collaborate effectively from different geographical locations without any communication gaps."
Reliable Tool for Seamless Virtual Collaboration
What do you like best about the product?
I use Zoom Workplace for virtual meetings, team collaboration, and communication. I like its reliable video quality, easy screen sharing, and all-in-one collaboration tools. These features make it easy to run smooth, interruption-free meetings, clearly present information, and collaborate in real time, saving time and keeping everyone aligned. The setup is somehow easy since the installation, account setup, joining, and hosting meetings can be done in just a few minutes with minimal technical knowledge. I also use it alongside calendar apps, email, and other collaboration tools to effectively schedule meetings, share links, and coordinate follow-ups.
What do you dislike about the product?
I have occasional connectivity issues, and the meeting time limit on the free plan can sometimes disrupt longer or less stable sessions.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace to solve remote communication challenges, allowing seamless virtual meetings and real-time collaboration, which saves time and keeps my team aligned.
All-in-one integration: calendar, messages, and documents, all centralized
What do you like best about the product?
I love the all-in-one integration of calendar, messages, documents, the whiteboard, calendar, and everything is centralized without having to jump from app to app or from place to place. Everything is at hand!
What do you dislike about the product?
It seems a bit impractical when it comes to recording meetings or exporting them. Sometimes the platform, with its audio settings, sound, or screen sharing at a visual level, is complicated for those who are not tech experts.
What problems is the product solving and how is that benefiting you?
Remote meetings that don't feel remote because the tools it offers to connect with others make it seem as if you are face to face with them; there is nothing that cannot be done.
Unified Digital Collaboration Hub
What do you like best about the product?
Zoom Workplace helps teams communicate and work together in one place using chat, meetings, and collaboration tools.
It’s easy to use, so employees adopt it quickly with little training.
It improves productivity by reducing app switching and supporting remote and hybrid work
It’s easy to use, so employees adopt it quickly with little training.
It improves productivity by reducing app switching and supporting remote and hybrid work
What do you dislike about the product?
It can feel expensive for small teams.
Some features overlap and may confuse users.
It depends heavily on good internet quality
Some features overlap and may confuse users.
It depends heavily on good internet quality
What problems is the product solving and how is that benefiting you?
It improves operational efficiency, user adoption, and collaboration velocity, while reducing context switching, integration overhead, and productivity loss
Seamless Experience and Great Breakout Rooms
What do you like best about the product?
The overall seamless experience, the breakout rooms.
What do you dislike about the product?
The app often encounters a delayed response, it seems buggy with some of the minor glitches
What problems is the product solving and how is that benefiting you?
It is helping us with the remote collaborations and alignments
Great Video Calls with Flexible Multi-Presenter Sharing
What do you like best about the product?
Overall, it’s good to have nice video calls and the option to present with multiple presenters.
What do you dislike about the product?
Zoom’s GUI isn’t very attractive, especially if I compare it with Teams.
What problems is the product solving and how is that benefiting you?
It’s a really good platform for having virtual meetings instead of having to visit places in person for a meeting.
Simple, Reliable Meetings with Fast Connections and Clear Video
What do you like best about the product?
I like thats keeps meetings simple as well as very reliable calls connect fast, the video quality is good and clear, and it’s very much easy to jump in and share your screen without any problrms at a ll
What do you dislike about the product?
Sometime uses a lot of the system resources, and the app can feel a bit heavy or you can say laggy when you’re switching in between features or running long meetings and crashed few times as well
What problems is the product solving and how is that benefiting you?
this makes it easier to run meeting without technical issues, so all teams can connect quickly and also stay focused. It bring the video calls, chat, and collaboration tool in one place, which cut down on switching between app. it help communication feel smoother and keeps everyone aligned, when working on remotely.
Good Connection Features, But Needs Reliability Improvements
What do you like best about the product?
I like Zoom Workplace for its good multiple people connecting capabilities. The template and design of the platform attract my attention quickly.
What do you dislike about the product?
I don't like that Zoom Workplace lags, has connection issues, and sometimes there are voice problems. It's also not easy to set up initially.
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for meetings and connecting with family and friends. It has good multiple people connecting capabilities, and its template and design quickly attract my attention despite some connection and voice issues.
One-Click Meetings with Powerful Features and Seamless Calendar Integration
What do you like best about the product?
The Ease of Use remains the standout feature; anyone can join a meeting with one click. I also appreciate the high Number of Features like AI Companion, whiteboards, and Team Chat, which are all housed in one interface. The Ease of Integration with Google Calendar and Outlook makes scheduling incredibly efficient.
What do you dislike about the product?
As the Number of Features grows, the desktop app can occasionally feel a bit cluttered or heavy on system resources. While Customer Support is generally helpful, navigating the initial automated help tiers to reach a live person can sometimes be time-consuming during urgent technical issues.
What problems is the product solving and how is that benefiting you?
Zoom Workplace solves the problem of 'app fatigue' by consolidating meetings, chat, and document sharing into one place. This improves our Frequency of Use across the team and reduces the friction of switching between tools. It has significantly streamlined our remote onboarding and Ease of Implementation for new hires.
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