Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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External reviews are not included in the AWS star rating for the product.
Delivers an Outstanding Meeting Experience
What do you like best about the product?
After all, it's all about meeting experience
What do you dislike about the product?
With the time, it turned to contain too many unnecessary and complicated features
What problems is the product solving and how is that benefiting you?
Interaction with customers and colleagues
Effortless Meetings and Seamless Screen Sharing
What do you like best about the product?
I appreciate how effortless it is to join meetings and share my screen. The interface is straightforward, and the platform runs smoothly, even when there are many participants. It really helps make online communication fast and reliable.
What do you dislike about the product?
At times, the audio unexpectedly cuts out or the connection drops, even though my internet connection is stable. Updates tend to take a while to install, and moving between different features can be somewhat sluggish.
What problems is the product solving and how is that benefiting you?
Zoom Workplace allows me to manage remote communication smoothly and without delays. It simplifies connecting with colleagues who are in different locations, enables me to share updates promptly, and helps keep projects progressing even when our schedules don’t align. This not only saves time but also lessens the need for in-person meetings, making my work more organized and efficient overall.
A Reliable and Comprehensive Collaboration Platform for Modern Teams
What do you like best about the product?
What I like best about Zoom Workplace is its overall reliability and ease of use. The platform is incredibly intuitive, even for non-technical users, and meetings can be joined with just a single click. The video and audio quality are consistently stable, even in environments with average bandwidth. I also appreciate the seamless integration of different tools—chat, meetings, phone, whiteboard, and calendars—into a single unified workspace. This reduces the need to switch between multiple applications and significantly improves productivity. The AI Meeting Assistant is another strong point, providing accurate meeting summaries and action items that save a lot of time during follow-ups.
What do you dislike about the product?
While Zoom Workplace performs very well overall, there are a few areas that could be improved. The desktop client still feels slightly heavy during long sessions, especially when running multiple features like whiteboards and screen sharing simultaneously. Some advanced admin settings are also buried behind several menus, making them harder to find for first-time administrators. Additionally, integrations with certain third-party enterprise tools sometimes require additional configuration steps that aren’t always well documented. Pricing for some add-on features could be more competitive compared to other UCaaS platforms.
What problems is the product solving and how is that benefiting you?
Zoom Workplace allows our team to centralize communication and collaboration in one environment. Before adopting it, we relied on several disconnected tools—one for chat, another for video meetings, another for scheduling—which caused fragmentation and lost productivity. With Zoom, everything is unified and synced, which has dramatically reduced wasted time and improved coordination. The AI features help streamline documentation and follow-ups, saving hours each week. Remote and hybrid employees also benefit from reliable video conferencing and screen sharing, ensuring that all team members remain aligned regardless of where they work.
Fast, Clear, and Reliable for Video Calls
What do you like best about the product?
I enjoy Zoom Workplace because it's very fast and very clear. I also find it very easy to use, which is important for my workflow.
What do you dislike about the product?
I didn't mention any significant dislikes about Zoom Workplace. I think it's very good. The only slight issue could be when there is a network problem, but otherwise, it's fine.
What problems is the product solving and how is that benefiting you?
I find Zoom Workplace very good for video calls and meetings. It solves connectivity issues and is very fast and clear.
Streamlined Collaboration, But Advanced Features Can Be Overwhelming
What do you like best about the product?
It combines video conferencing, chat, phone, and whiteboarding into one platform, reducing the need to switch between multiple apps. This streamlines workflows and improves productivity.
What do you dislike about the product?
While the basics are easy, some advanced tools (like AI summaries or integrations) can feel overwhelming or require extra setup, leading to a steeper learning curve for non-technical users.
What problems is the product solving and how is that benefiting you?
It solves issues like poor engagement and coordination in distributed teams by offering integrated video conferencing, chat, and collaboration features that keep everyone connected.
Empowers Remote Work Seamlessly with Zoom
What do you like best about the product?
To be able to work from home through using zoom
What do you dislike about the product?
There is nothing I dislike about zoom workplace.
What problems is the product solving and how is that benefiting you?
It’s so useful especially during Covid
ZOOM DIAL
What do you like best about the product?
This product is easy to use and very user-friendly. Its convenience makes it simple to operate.
What do you dislike about the product?
It reduces the opportunity for one-on-one meetings with others.
What problems is the product solving and how is that benefiting you?
Work effectively from anywhere.Better Meetings
Great for Connecting with Everyone
What do you like best about the product?
I appreciate the opportunity to connect with everyone.
What do you dislike about the product?
I prefer not to have video meetings while I'm working.
What problems is the product solving and how is that benefiting you?
Bringing everyone together for a discussion.
Effortless Meetings with User-Friendly Interface
What do you like best about the product?
I like how Zoom Workplace is easy to access and has a user-friendly interface. The quick tools like chat and annotate are helpful, especially in group meetings. Also, the setup of Zoom Workplace was quite easy.
What do you dislike about the product?
After sharing the screen, the toolbar is not able to hide.
What problems is the product solving and how is that benefiting you?
Zoom Workplace helps me troubleshoot technical issues via screen sharing access.
Connects Teams Globally, Work from Anywhere with Ease
What do you like best about the product?
What I appreciate most about Zoom Workplace is its ability to connect people from all over the world, making it possible to work from anywhere without having to worry about distance.
What do you dislike about the product?
One thing I dislike about Zoom Workplace is the limited amount of time available to users on the free version.
What problems is the product solving and how is that benefiting you?
Zoom allows me to participate in my classes as if I were physically present, making the experience feel very much like being in a real classroom. It also helps me save valuable time, which I can then use to work while continuing my studies.
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