Zoom
Zoom Communications, Inc.External reviews
10,063 reviews
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AI Companion Summaries Make Zoom Workplace a Reliable Second Brain
What do you like best about the product?
The best thing about Zoom Workplace is how it has evolved from a simple video tool into a genuine second brain via the AI Companion. Most of us are juggling too many meetings, so having the AI automatically summarize calls and list out action items is a total lifesaver, especially since it's included without an extra fee. It’s also just remarkably reliable; while other platforms tend to lag or crash when your Wi-Fi dips, Zoom usually keeps the connection solid and the interface clean, even now that they’ve tucked chat, docs, and calendar all into one spot.
What do you dislike about the product?
The biggest headache for most people is the "feature bloat" and the busier interface. Since Zoom transformed into a "Workplace" hub, the app feels a lot more cluttered than it used to; finding specific settings can feel like a scavenger hunt, and it’s a bit of a resource hog on older laptops. There’s also the "add-on fatigue"—it feels like every advanced feature (like translated captions, large webinars, or extra cloud storage) requires a separate monthly fee, which gets expensive fast. Lastly, while the AI Companion is helpful, it’s not perfect; it can struggle with heavy accents or fast-talkers, sometimes producing summaries that miss the "vibe" or nuance of a conversation, meaning you still have to double-check its work before sending it to a client.
What problems is the product solving and how is that benefiting you?
By pulling chat, meetings, mail, and docs into one window, it stops you from hunting through browser tabs to find information.
The AI Companion summarizes missed meetings and long threads, saving you from re-watching recordings or reading hundreds of messages.
You can turn a chat brainstorm into a live "Zoom Doc" or a video call with one click, keeping the momentum of your work moving.
The AI Companion summarizes missed meetings and long threads, saving you from re-watching recordings or reading hundreds of messages.
You can turn a chat brainstorm into a live "Zoom Doc" or a video call with one click, keeping the momentum of your work moving.
Flexible Scheduling, Easy Recordings, and Engaging Polls
What do you like best about the product?
We can schedule meetings anytime and people can attend at their own time. Seminar recordings are easier and conducting polls to make presentation interesting.
What do you dislike about the product?
Sometimes it lags and picture quality might be compromised.
What problems is the product solving and how is that benefiting you?
Time constraint is the main issue it is resolving. And it helps in scheduling and keeping the reminder for attending meetings.
Zoom Workplace: Simple, No-Complications, Easy-to-Access Features
What do you like best about the product?
Zoom Workplace is simple to use, no complications using this system. All the features are easily accessible- I have never had to use customer support.
What do you dislike about the product?
I do not like it when I join a zoom meeting and my camera is automatically set on.
What problems is the product solving and how is that benefiting you?
Zoom Workplace is where I conduct my business meetings and trainings that are easy to record and share with participants who may have missed the session.
Easy-to-Navigate Zoom Interface
What do you like best about the product?
I can’t tell you how much I appreciated the Zoom interface (we went from Zoom to Microsoft Teams, reluctantly); everything just felt so intuitive. In a world where tech can feel like a constant hurdle, being able to move around so effortlessly felt like a weight off my shoulders. It’s rare to find a platform that actually stays out of your way and lets you just focus on the human connection. And sharing a screen was a blessing disguise compared to other platforms...during the start of the pandemic, Zoom was such an easy integration and use into our workflow. We used it all the time as it was our number one tool for our virtual classes.
What do you dislike about the product?
The limit of only 40 minutes for personal accounts. If Zoom could just stretch that limit to 60 minutes, it would make a world of difference. An hour feels like a natural rhythm—it’s enough time to actually catch up, share a laugh, or finish a thought without that looming sense of urgency. It would turn a "transactional" call back into a genuine connection.. But, I get it, if you want more than 40 minutes, the classic nudge toward a paid plan you need to upgrade.
I’m grateful to have the Business plan through work, I make it a point not to mix business with pleasure. It’s a matter of principle for me; It’s important to me to stay ethical and keep those lines clear, even when no one is looking. So, yeah, I would have liked the limit to 60 minutes.
I’m grateful to have the Business plan through work, I make it a point not to mix business with pleasure. It’s a matter of principle for me; It’s important to me to stay ethical and keep those lines clear, even when no one is looking. So, yeah, I would have liked the limit to 60 minutes.
What problems is the product solving and how is that benefiting you?
In all honesty, we really enjoyed using Zoom—it never let us down.
Effortless Remote Collaboration, Minor Interface Tweaks Needed
What do you like best about the product?
I use Zoom Workplace mainly for team meetings, client calls, and quick internal catch-ups. It helps us stay connected, share screens easily, and collaborate smoothly even when everyone is working remotely. What I like most about Zoom Workplace is how simple and reliable it is. The interface is clean, meetings run smoothly, and features like screen sharing and chat just work without any hassle. Screen sharing helps us explain ideas clearly without long explanations, especially during client demos or internal reviews. The chat feature is great for sharing quick links, notes, or follow-up points without interrupting the meeting flow. Together they make discussions more productive. It integrates well into our existing workflow and keeps everything connected. We switched to Zoom Workplace for its reliability and better overall meeting experience. The initial setup was very straightforward. It only took a few minutes to configure accounts and settings, and most features were intuitive so the team didn't need much training to get started.
What do you dislike about the product?
One area that could be improved is occasional connectivity or audio glitches during large meetings. Also the interface can feel slightly overwhelming with so many features packed in. A more streamlined layout would make it even better
What problems is the product solving and how is that benefiting you?
I use Zoom Workplace for team meetings, client calls, and quick internal catch-ups. It solves the challenge of staying aligned remotely, reduces emails, makes collaboration quicker, ensures clear communication, and the chat feature aids in productive discussions.
Intuitive, Reliable Meeting Scheduling Made Easy with Zoom Workplace
What do you like best about the product?
What I like best about Zoom Workplace is how easy it is to arrange and schedule meetings. The platform is intuitive, user-friendly, and makes connecting with colleagues and clients seamless.
What do you dislike about the product?
There’s honestly nothing I dislike about Zoom Workplace. It’s reliable, easy to use, and meets all my needs for virtual meetings.
What problems is the product solving and how is that benefiting you?
Zoom Workplace makes it easy to schedule video calls, which is especially helpful for connecting with detainees. It saves time, simplifies communication, and ensures I can stay in touch with clients efficiently and securely.
Excellent Video Conferencing and Effortless Webinar Setup
What do you like best about the product?
All the video conferencing features along with the easy setup of webinars
What do you dislike about the product?
Messaging feature is not as good as other apps
What problems is the product solving and how is that benefiting you?
Workplace collaboration in remote setting. Ability to drive business outcomes
Flexible, Affordable, and Easy to Navigate for Daily Client Calls
What do you like best about the product?
I use Zoom to stay in contact with my clients on an everyday basis, and it’s been great and flexible to use. The packages are affordable, scheduling is simple and straightforward, and the platform is easy to navigate overall.
What do you dislike about the product?
Depending on the package you have, it cuts you off at 30 mins (for the free version) which can be inconvenient!
What problems is the product solving and how is that benefiting you?
Being able to stay in contact with my clients, being able to run my business, being able to run staff meetings
All-in-One Meeting Tool: Scheduling, Recording, Calls, and Screen Sharing
What do you like best about the product?
The Ability to schedule Meetings ,record ,make calls world wide and Screen share for a professional setting which makes our everyday easy and makes
What do you dislike about the product?
There is a point to dislike a tool like zoom where you have everything you need with all the latest facilities
What problems is the product solving and how is that benefiting you?
For day-to-day meetings with clients or prospects, I can take notes using AI, generate a clear summary afterward, and also make calls worldwide.
Seamless, Reliable Meetings with Powerful Features in Zoom Workplace
What do you like best about the product?
The best thing about the Zoom Workplace is its ability to provide such seamless meeting support and various features like recording, addons, and others. It helps to schedule a meeting/call quickly, or at a particular time. Its efficient calling feature provides great reliability in terms of support.
What do you dislike about the product?
I don’t really dislike anything, but I would appreciate either a slight price reduction or the option to add more members in a single meeting when setting up a meeting. Because of this limitation, we sometimes have to switch to other platforms for meetings.
What problems is the product solving and how is that benefiting you?
It helps us by providing meeting support through both audio and video calls. In addition, it helps with managing participants for webinar or event calls as well. That’s why I prefer Zoom over others.
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